Customer Service Manager

Profile

Strong work ethic built over ** years in the field of accounting.

Dependable and dedicated to quality work, including strong leadership and

communication skills. Attention to detail and interested in going the

extra mile to make sure that a job is done well. Good judge of character

and keen eye for reading people and situations. Successful in group and

independent work settings. Able to be part of a team, but also motivated

and able to work independently.

Skills Summary

< Experienced in, Creative Solutions Accounting Suite, Excel, Word,

Quickbooks

< Experienced processing 350+ invoices daily

< Customer / Vendor Service

< Project Management

< Processed Payroll for 15+ clients

< W2 and 1099 Processing

< 10 Key Entry: 12,000+ strokes/hour with 100% accuracy

< Alpha Numeric Data Entry 8950+ strokes/hour with 99% accuracy

Employment History

Jodee Paape & Associates

May 2010-Present

Payroll Specialist

< Process payroll for over two dozen clients.

< Pay payroll taxes and file quarterly payroll reports with federal and

state governments.

< Process Gambling Reports for various clients.

< Reconcile bank statements.

< Quickbooks bookkeeping including bill pays, billing, payroll, general

ledger entries and financial reporting for several clients.

Sam's Club, Apple Valley, MN

September2004-January 2008

Accounting Clerk

< Performed cash pulls, encoded and processed checks, created bank

deposits.

< Counted cash and entered amounts into SMART (operating) system,

keeping track of individual cashier accounts.

< Completed daily management reports and paperwork.

Health Partners, Bloomington, MN October

2002*-August 2004

Accounts Payable III

< Processed 300-400 invoices daily through PO matches, coded invoices

and batches.

< Communicated with vendors to resolve outstanding issues.

< Worked with buying department to resolve vendor issues.

< Worked both independently and as a team with department co-workers.

< Reconciled statements and accounts.

* includes time with employment agency.

North Country Gifts

February 2000-October 2002

Owner

< Founded a mail order and craft show giftware business and grew sales

to $30,000 annually.

< Located and contracted with independent vendors for company inventory

and wholesale sales.

< Resolved vendor accounts.

< Managed inventory and company financials using QuickBooks software.

< Gained extensive small business decision making skills.

Advantage Sales & Marketing November

1999-August 2001

Promotions Coordinator

< Created all paperwork for business managers to present to retail

market.

< Maintained database with promotional information to reflect for

incoming orders.

< Helped research validity of deductions taken against manufacturers.

< Used MS Word and MS Excel to create supporting documents for

correspondence to retailers.

Prior to 1999 (Retail Management)

My early employment includes extensive positions in management and retail

customer service.

< Various positions held: General Manager, Team Leader/Dept. Manager,

Front End Manager.

< Supervised and trained staffs of 45 employees, focusing on customer

service skills and personal attention to detail.

< Identified well with customer needs and developed resolution skills

through 10+ years of direct customer service.

< Organized and directed monthly inventories.

< Developed flexibility and being able to adapt in situations through

retail merchandising.

<

Education

BS Degree in Business Administration with concentration in Management and

Accounting

Moorhead State University, Moorhead, MN

Graduated February 1993

Acknowledgements

Employee of the Month (first in store)

January 1998

Office Depot Eden Prairie, MN

Employee of the Month

February 1995 Sam's Club Fargo, ND

Employee of the Month

June 1993 Sam's Club Sioux City, IA[pic]

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