Customer Service Supervisor

GERALD D. GAMBLE

**** ******* *****

Greensboro, NC 27406

Phone: 336-***-****

OBJECTIVE:

I am a disciplined and detail oriented individual

that always looks to get the most out of every

opportunity that I am given. I believe that the

discipline and drive that I got from my military

training will be an asset to your company.

EDUCATION:

2010 NC A&T State University

Greensboro, NC

Bachelor's of Science Secondary Education-Mathematics

EXPERIENCE: Guilford County Schools: Middle College @

Bennett College Greensboro, NC

July 2011 Math Teacher

To

Oct 2012 * Established on-going communication with

fellow teachers to include weekly co-planning conferences.

* Developed and submitted lesson plans as a guide

to further student development.

* Responsible for creating a safe environment that

fostered student learning and creativity.

* Participated in School related activities to

include faculty meetings, professional development,

parent-teacher conferences, and interdisciplinary team

meetings.

* Taught Algebra 1, Algebra 2, SAT Prep, Advanced Functions

and Models, and Discreet Math.

January 2004 Pitney Bowes

Greensboro, NC

to Service Technician/ Area Trainer

July 2010

< Replaced parts on machines down to the component level.

ie...mother board, driver boards,

Capacitors, power supplies, and motors.

< Responsible for maintaining and inventory on replacement

parts in car stock.

< Responsible for integrating copiers and postage machines to

customers network.

< Provide high level of customer service during installs as

well as equipment upgrades.

< Diagnose and repair electronic and PC based equipment over

the phone and on site.

< Repair on hardware and software of mailing machines, fax

machines, copiers, and PCs.

September 2002 Alphabet Stoneridge Inc.

Mebane, NC

to Production Shift Supervisor

January 2004

< Supervised building repairs and overseeing ongoing maintenance.

< Scheduled building responsibilities based on shipping needs.

< Provided training to new employees and refresher training to existing

employees.

< Supervised ongoing day to day management of a team of 60 employees in

a production environment.

< Recorded and monitored inventory of supplies and finished products.

October 1997 Team One Carolina

Greensboro, NC

to Team Leader-Assistant Shift Supervisor

August 2002

< Responsible for set up, optimizing, cleaning,

troubleshooting and preventive maintenance of molds.

< Followed all safety rules and procedures and observed the

operations to ensure a safe environment.

< Performed mold and/or material changes as dictated by the

schedule.

< Provided training for new employees and additional training

when needed.

< Responsible for inventory management of supplies and

finished goods.

September 1996 US Label Corporation

Greensboro, NC

to Fixer-Leadperson

September 1997

< Maintained cut-fold machines for daily operation.

< Performed preventive/corrective maintenance on plc and pneumatic

driven machines.

< Scheduled jobs for operators based on shipping needs.

< Responsible for day to day operation of the cut/fold department.

June 1992 United States Marine Corps

Camp Lejeune, NC

to 1341-Heavy Equipment Mechanic

August 1996

< Performed preventive maintenance and made repairs to diesel

engines and gasoline/diesel driven construction equipment

such as tractors, power shovels, road machinery, air

compressors, concrete mixers and other engine driven or

towed construction equipment.

< Specialized in rebuilding engines or in repairing fuel-

injection systems, turbochargers, cylinder heads, or

starting systems.

< Maintained the physical and mental standards that were

required by the Marine Corps.

ADDITIONAL SKILLS:

< Microsoft Excel, Outlook, Power Point, Lotus,

< 10 Key and Word Processor (40WPM)

< Inventory Management

< Quality Control

< Lean Manufacturing Practices (5S)

REFERENCES: Available upon request

Gerald D. Gamble E-Mail:

*********@*****.***

3804 Arundel Court Phone: 336-324-

4353 Cell

Greensboro, NC 27406 336-

218-0777 Home

RE: Production Supervisor/Manager

Dear Sir/Madam,

Please review the enclosed resume, which highlights the skills and

accomplishments that will enable me to contribute to your organization.

I have acquired valuable training and experience that would be

beneficial to your company. In addition, I effectively utilize

creativity and strong communication skills and work best in a team-

oriented setting. This, along with my strong work ethic, would prove to

be a true asset to your staff.

I feel that my experience as an assistant supervisor in an injection

molding environment as well as my overall management experience has

equipped me with the knowledge and expertise to be successful at your

company.

Thank you for taking the time to review my qualifications. I believe

that I am an articulate and highly-motivated individual who can learn

and adapt quickly to most any type of challenge. Please evaluate my

strengths and give consideration toward my candidacy for a position

within your organization.

Sincerely,

Gerald D. Gamble

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