Manager Information Technology
Resume:
MARK J. EZELL
**** *** ****** *. #*** Saint Petersburg Florida 33702 Phone:
E-mail : ********@*****.***
Management Member Qualifications
. I have more than 10 years experience managing both internal and
external customers.
. Accustomed to working in fast-paced environments with the ability to
think quickly and successfully handle difficult clients and
situations.
. Excellent interpersonal skills, ability to work well with others, in
both supervisory and managerial roles.
. Excellent communications skills both verbal and written.
. Extremely strong computer skills including Word, Excel, Access,
PowerPoint, email and internet.
. Willing to learn new technologies and skills locally or with some
travel.
Professional Experience
Professional IT Solutions (GoProIT.com)
Web / Graphics Design / Programmer May 2009 - Present
Professional IT Solutions creates web-based and software solutions for
clients. Products range from e-commerce solutions, web design, graphic
design and custom software.
. Bring clients vision to life using up to date technologies and best
practices in a timely manner.
. Direct communication with customers is required to secure new clients,
understand their needs, create their product and offer upgraded
services and products.
. Manage and resolve customer concerns and find a quick and acceptable
resolution to any issues or concerns.
. Use creative skills and knowledge to create the product that the
customer desires.
Silicon Asset Group, Inc. (SiliconAssets.com)
Business Development / Operations Mar 2003 - May 2009
Silicon Assets Group, Inc. was a retail and mail order sales company that
sold custom computer systems & computer parts via retail store and e-
commerce outlets.
. Managed new customer acquisition and existing customer maintenance as
well as other operations including purchasing and shipping over a team
of 15 employees.
. Established business-critical partnerships with vendors and suppliers
including shippers, distributors and manufacturers.
. Created successful advertising campaigns and promotions to increase
profitability.
. Implemented automation to maximize profitability by creating backend
database to support cart front end based on Microsoft Access and
mySQL.
Bay Gulf Credit Union
Information Technology Manger June 2001 - Mar 2003
Bay Gulf Credit Union was a banking institution with a central office and
seven branch locations.
. Provided 100% internal customer support with regard to systems, data
and telephony operations over all aspects of the Information
Technology department at both the corporate office as well as seven
satellite offices.
. Provided support for Desktop & Server Administration, Microsoft
Exchange Server, and LAN & WAN communications.
. Implemented a paperless storage solution to save the Credit Union
$150k+ in annual costs.
. Served as Facilities Manager for both the corporate office and remote
locations.
Aneco Electrical Construction
Information Technology Support Manager Feb 1999 - June 2001
Aneco Electrical Construction was an electrical contracting company with
over $100m in annual sales.
. Provided 100% internal customer support with regard to systems, data
and telephony operations over all aspects of the Information
Technology department at both the corporate office as well as 17
satellite offices.
. Promoted to Manage all aspects of the Information Technology
department as it pertained to PC and systems support including
management of five additional support techs.
. Reported directly to the VP of Information Technology and traveled to
17 branch offices throughout the southeastern U.S. as necessary.
. Managed development and implementation processes and acted as a
liaison with the development team to ensure the in-house applications
used to maintain and add functionality to day-to-day operations had
100% uptime.
. Responsible for ensuring new branch hardware (PC / Server / LAN / WAN)
were operational prior to opening new branches.
Aerial Communications
Senior Technical Manager Feb 1997 - April 1999
Aerial Communication was a start up Cellular Communications company that
used GSM technology. They were bought out by Voicestream and are currently
T-Mobile USA.
. Provided second level technical support to over 400 Customer Care
representatives with regard to cellular telephony products and
services.
. Promoted to manage a team of 15 support agents in a high-volume call
center environment.
. Handled escalated customer issues using best practices and one call
resolution techniques. Was also the first escalations desk person for
the company.
. Played a key role in the organization and implementation of ideas and
policies as they pertained to the Technical Support Team, as well as
maintaining vast information on products, services, systems,
applications, policies and their changes.
Military Service:
United States Air Force May 1986 - May 1991
Crew Chief - Fairchild Republic A-10A (Warthog) Thunderbolt II
Operation Desert Shield / Desert Storm
Education
2002 Microsoft Certified Systems Engineer Tampa, FL
2002 Microsoft Certified Systems Professional Tampa, FL
2001 CompTIA A+ Certification Tampa, FL
1983-1985 University of Arizona Tucson, AZ
1983 Lake Fenton High School Fenton, MI
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