Manager Customer Service

Robert Wentworth Sandy

**** *** ***** *****

Henrico, Virginia 23238

804-***-****

EXPERIENCE:

MANAGING DIRECTOR

**** - ****

AgriSunEnergy LLC, Richmond, Virginia

. Founding Member of AgriSunEnergy an alternative energy

development group

. Developed concept, business plan and private placement

memorandum

for unique natural gas to electricity solution for central

Virginia

. Developed alternative anaerobic digestion energy solution

for dairy farmers

. Awarded contract to develop alternative energy solution for

Grayson Land Care organization in Hillsville, Virginia

. Presented at the Public Policy of Virginia / Virginia

Biomass Energy Group fall 2010 conference on the topic of

"how to get renewable energy to market"

Senior Consultant - TDSG

2007 - 2009

SumTotal Systems, Mountain View, California

. Founding member of the Talent Development Solutions Group

providing customer solutions in support of sales, marketing

and implementation

. Responsible for customer pre-implementation consultation in

support of best practices. Redesigned and rebuilt

application templates taking implementation from two months

to one week

. Responsible for delivering customer demonstrations at user

conferences.

. Total Emersion training facilitator providing internal and

external training solutions for entire product line

. Team leader for integration of learning and performance

products

. Delivered customer webinars at the national level with

record participation

. Founding member of the process improvement team

Manager, Associate & Organizational Development 2003 -

2007

Performance Food Group, Richmond, Virginia

. Responsible for the design and implementation of associate

and leadership development for a 7,000 plus associate

organization

. Re-aligned a large on-line web based training environment

providing a 250 course library to 3000 users saving the

organization $263,000

. Enhanced executive education programs through the selection

and deployment of knowledge & behavior assessment programs

. Successfully implemented a company wide associate opinion

survey with an unprecedented 73% response rate, while

saving more than $100,000

. Successfully designed and implemented an automated

performance management system to include salary planning

and succession planning

. Responsible for diversity, ethics and harassment education

Manager, Technical/Operations Training 1995 -

2002

Owens & Minor, Richmond, Virginia

. Managed a team responsible for providing all development,

and delivery of education and learning across a 3,000-

teammate organization with areas of focus including

Information Technologies, Operations, Customer Service,

Human Resources, Sales & Marketing, Leadership and Value-

Added Services

. Managed the development and implementation of succession

planning and mentoring programs for the top 300 leaders in

the company

. Managed the development and delivery of a new Interactive

Management Training program, reducing turnover across the

organization by 18% and saving $1 million to the bottom

line

. Managed the implementation of projects at an enterprise

level to include Client/Server Applications, Technical

Communications Systems, Human Resource Policies, and

Educational Programs

. Implemented a videoconferencing communications system

across the organization resulting is a savings of $450,000

over the first two years

. Managed the development and implementation of a

client/server material handling/order fulfillment system

using wireless technology

. Managed budgets from $800,000 to $2.7 million while

consistently delivering programs on time and under budget

EDUCATIONAL SERVICES MANAGER 1993 -

1995

ExecuTrain, Richmond, Virginia

. Provided technology training solutions to major accounts

. Managed training services such as curriculum customization,

sales force automation and dedicated facilitation

Became the second best producer in the history of the

Richmond office

SENIOR MARKETING REPRESENTATIVE 1992 -

1993

ComputerLand Corporation, Richmond, Virginia

. Provided comprehensive IT solutions to major accounts on a

national level

. Partnered with national suppliers such as IBM & Compaq to

facilitate customer solutions

Became the top producer for the branch, managing the three

largest accounts

VENTURE CAPITAL START UPS 1990 -

1992

Spent two years working on several unique business start ups

SENIOR ACCOUNT REPRESENTATIVE 1988 -

1990

ComputerLand Reseller, Charlottesville, Virginia

. Provided customer solutions specializing in the areas of

manufacturing and commercial/industrial printing

. Lead company in service solutions such as training and

maintenance agreements

RESORT SERVICES

1977 - 1988

Wintergreen Resort, Wintergreen Virginia

. Worked in a variety of resort service positions including

Activities, Banquets, Hotel Operations, Golf, Tennis,

Professional Ski Instructor, Professional Ski Patroller and

Transportation Manager

ASSOCIATIONS: ABC, VBEG, CEN, ASTD, SHRM, PSIA, USSA, VYSA, SARA,

Richmond Strikers, Richmond Ski Club, GRAPEVINE (U of R),

Wintergreen Volunteer Rescue Squad

AWARDS: Appointed to SumTotal Process Improvement Team

Appointed to Performance Food Group's Quick Response Team

for emergency management

Appointed to Performance Food Group's People Team

Appointed to Owens & Minor Shareholder Meeting Committee

Appointed to Owens & Minor Standards Committee

Appointed to ExecuTrain Customer Support Committee

ExecuTrain "Golden Eagle" award for Month and Quarter

ComputerLand Salesperson & Employee of the Month and

Quarter

ComputerLand University Excellence Award in Sales and

Marketing

EDUCATION: Bachelor of Science - Economics

Roanoke College - 1983

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