Manager Software
Resume:
Charles Breland
Dallas, TX. 75209
Skills CCNA
McAfee
Juniper router
VPN
RSA
A+ Certified
Windows 2000 Professional Certification
Windows 2000 Server Certification
Windows 2000 Designing a Directory Services Infrastructure
Certification
Windows 2000 Designing Security for a Microsoft Windows 2000
Network Certification.
DHCP, DNS, Exchange, Active Directory, IMAP, Terminal
Services
Cisco Router and Switches
Office 2000, 2003, 2007
Inventory software management and inventory control
LAN/WAN
Active Network Design
Bit 9 Security Software
Hard cat
Networking installation and configuration
MAC OS 9/10
Professional 9/2010-Present Student/Freelance
experience
Student Richland College pursed CCNA certification and
completed.
Freelance work on residential homes including network
installations and repair. Computer repair and printer issue
and repair.
2/2009-8/2010 7-11 Network Infrastructure Team Dallas, TX.
Manager of McAfee ePO 4.0. Responsible for server management
and day to day troubleshooting off onsite and offsite
laptops running McAfee.
Manager of RSA Token Server and issuing of RSA token to VPN
users. Upgrade of Token RSA Server and software.
Manager of Juniper VPN including upgrading code on Juniper
router and day to day trouble shooting of VPN tickets.
Basic router set for remote 7-11 store equipment.
11/2008-2/2009 7-11 Dell Migration Dallas, TX.
Team Lead
Assigned to Team Lead of a six man crew after first week on
the team.
Pre-staged Dell laptops; installed Bit-9 security software
and assigned laptops for field and non-field employees.
200-250 pre-staged laptops averaged per night.
Participated in the two week pilot of the 7-11 migration.
Migrated an average of 30 machines per night, including
setting up of docks, stands, and monitors.
Responsible for 3 day remote site migration for 7-11.
Responsible for keys, badges, timesheets, reports and
updates to Project Managers for Dell and 7-11.
Responsible for assisting in the inventory management and
tracking of legacy and new assets through Hardcat
09/2008-07/2007 Essential Solutions LLC. Baton
Rouge, LA.
Computer Consultant
Installation of Servers running Server 2003, SBS, Citrix,
Exchange, Active Directory and Terminal Services.
Responsible for weekly server maintenance of 4 different
client sites. Reviewed security logs, event logs, tested
network for any bandwidth issues. Reviewed print queues for
any jobs that needed to be cancelled.
Installed and configured Linksys routers.
Installed and configured Cisco routers when new routers were
purchased
Installed switches and test all ports for network
connectivity
Advised and sold software, hardware for servers, desktops,
laptops, printers and any technical need for the client.
12/2004-7/2007 CompuCom Systems, Inc.
Dallas, TX.
TSR LV2
Phone support using remote assistance for two business
contracts.
Was on startup team of a new contract.
Use of Active Directory to create and delete user profiles
and create email accounts.
Installation of Office Business Products.
Supported Blackberry and laptops for field consultants.
Supported home and VPN users with any technical questions.
Rest passwords for AS/400 accounts.
Created tickets and contacted desktop support for Priority 1
and 2 support calls.
Selected for a special project using deployments servers to
push Service Pack 2 to 2000 company machines over a 2 month
period.
Diagnosed network connectivity problems
Utilized Proprietary software to generate detailed daily
reports
Picked by multiple supervisors to have new agents nest and
train for the contracts.
08/2004-12/2003 TelVista Grapevine, TX.
TSR LV2
Provided assistance in the repair and rejuvenation of the
agent tools.
Supported home users with their set up and maintenance of
their DSL equipment and configuration of routers and email
accounts.
Chosen to support both MAC and Windows users with technical
support issues.
Guided new and seasoned agents in improving technical and
customer support skills.
Assisted new agents with use of helpdesk tools and remote
assistance. Assisted new agents with use of ticketing
software to escalate cases.
Technical C.C.I Training
Education
Dallas Community College
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