Customer Service High School

Jonathan Roman

***** ** ***** ***, #*, M iami, FL 3 3157

Cell: 305-***-**** : ****.***@*****.***

Career Focus

My Objective is to find a job that can be called "MY CAREER". Something that I can call not just my place of work, but my

lifestyle. New, Challenging, and Exciting to do. I will go anywhere for the perfect career, even a relocation of stay. For

every day to experience a new, different, and challenging work day. To learn something new from myself, coworkers,

and/or customers.

Skill Highlights

Leadership/communication skills Proper phone etiquette

Client account management Time management

Flexible Bilingual

Self-motivated Professional and mature

Customer-oriented Works well under pressure

Professional Experience

Assistant Leader

March 2012 to June 2013

Amscot Financial Services, Inc - Cutler, Florida

A Financial Institution that gives their customers what they crave, excellent customer service.

Daily duties consist of cash handling, check cashing, notary, payday loan agreements.

Knowledgeable of Florida State and Federal Compliance Laws in Money Thresholds.

Position is third in charge in the branch, new employees were my duty as a mentor to them.

Customer Service Rep - Dispatcher Supervisor

June 2007 to March 2012

BrandsMart USA - Fort Lauderdale, Florida

Operate telephone switchboard to answer, screen and forward calls, scheduling appointments, File and maintain

records, Transmit information or documents to customers, using computer, mail, or facsimile machine, Schedule

appointments, and maintain and update appointment calendars.

Promotion Offered In charge to a group of employees (aka Dispatchers) to over watch their work.

Schedule appointment calls for repair service.

Handle a group of Road Technicians with their routes and time frames.

Make sure employees giving their 100% customer service satisfaction while completing their assigned duties on

a timely manner.

Product Specialists

February 2006 to January 2007

BRANDSMART USA - M iami, Florida

Product Specialists and sales in the Computer Department.

In charge of educating our.

customers and the variety of different computers offered at our store.

Meeting monthly.

quotas my personal challenge.

Assistance Coordinator

July 2005 to January 2006

Road America Roadside Assistance - D oral, Florida

Helping customers stuck on the side of the road with a flat tire, car problems, etc.

and setting up a tow for the customer as soon as possible.

If the customer is in an unsafe location, ex.

interstate, bad neighbor, I would also dispatch a police officer.

Four major accounts I work with was American Express, Audi, Volkswagen, and Harley Davidson.

Cashier, Cook

July 2004 to June 2005

Drive thru - Restaurant/Food Services McDonald's - Miami Lakes, Florida

Education

Diploma : May 2005

Hialeah-Miami Lakes High School - Hialeah, Florida

May 2003

Chamberlain High School - Tampa, Florida

Bachelor's Degree : December 2010

Florida Career College - Hialeah, Florida

Associate Degree : Computer Network Engineer, December 2007

Florida Career College - Hialeah, Florida

M.I.S : Management Information Systems

Bachelor Degree

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