Manager Customer Service

Michael Willis **** South **th East Ave. # C

Tulsa, 74133, Oklahoma, US

Phone: 918-***-****

OBJECTIVE

To find a company with strong growth potential and with upward mobility options. Where

I can use my strong work ethic, team building skills and leadership qualities.

WORK EXPERIENCE

Carbonyx Catoosa, OK

Logistics Manager/Toolroom

February 2012 - August 2012

Logistic Manager- Manage and oversee day to day material movement operations (looks at

purchase orders and schedules a location via truck,,air, maritime), manages/maintains

SOP procedure, cross trains warehouse staff, Develops relationships with coworkers and

freight companies, handles inventory and cycle counts, Initiate jobs for production, job

scheduling, posting materials on jobs and receiving jobs, close coordination with Quality

Control and Purchasing departments,works closely with Customer Service personnel to

meet customers' requirements, tracking down materials that are reported short or

missing.Handle material requisitions timely with logistic requirements per the requestor’s

requirements. Expedite material as needed.

Shaw Industries, Inc. Tulsa, OK

Shipping Coordinator/Expeditor

July 2006 - June 2011

1. Prepares documentation, maintains records, and coordinates logistics for product shipment

2.Leads communications within the Shipping/Receiving area. Schedules and Coordinates both

Domestic and International freight forwarder transactions.

3. Ensures freight forwarders are selected based on company objectives for cost and delivery.

4. Maintains Shipping records, including providing tracking or shipping history information to

customers on request.

5. Prepares Shipping paperwork as well as completes shipping transaction in appropriate systems.

6. Coordinates Returned Material Authorization (RMA) process with Customers, including issuing

RMA numbers.

7. Prepare boxes with appropriate labels for shipment as required.

8. Provide guidance to others within the Shipping/Receiving area.

9. Communicates status of Shipping/Receiving activities to appropriate personnel. May train new

hires.

10. Review open customer orders, create pick worksheets on an as needed basis to efficiently meet

the customer shipping schedule and satisfy the requested ship dates.

11. Generate shipping output documents as required.

12. Generate customer invoicing upon shipping. Audit waiting-to-ship reports daily to ensure all

invoicing is completed.

13. Coordinate the shipping of freight by contacting appropriate freight carriers.

14. Communicate shipping volumes and priorities closely with the Warehouse manager and 3rd

party warehouses to optimize available resources.

15. Shop rates for prepaid shipments to ensure that we are getting the best possible freight rates.

16. Review and audit freight bills for billing accuracy. Respond to billing questions from external

freight payment services.

17. Formally document new or changed procedures. Identify who requires training and execute

training if needed.

18. Maintain knowledge of current international import/export regulatory requirements. Update

applicable standard operating procedures as necessary.

19. Participation in transportation-related project teams.

20. Effectively lead cross-functional root cause and corrective action to resolve customer-related

shipping issues.

Material Expediter

1. Compiles and maintains material and parts inventory and status information to expedite

movement of material and parts between production areas, according to predetermined

production schedules and order priorities: Reads production schedules, inventory reports, and

work orders to determine type and quantity of materials required, availability of stock, and order

priority.

2. Confers with department supervisors to determine overdue material and parts and to inform

supervisors of material status.

3. Locates and distributes materials to specified production areas, manually or using handcart,

handtruck, or forklift.

4. Records and maintains perpetual inventory of quantity and type of materials and parts

received, stocked, and distributed, manually or using computer.

5. Compiles and maintains records, such as material inventory records, production records, and

timecards, manually or using computer.

6. May direct INDUSTRIAL-TRUCK OPERATOR or MATERIAL HANDLER to expedite

transfer of materials from stock area to production areas.

7. May examine material received, verify part numbers, and check discrepancies, such as damaged

or unmarked parts.

8. May compare work ticket specifications to material used at work stations to verify appropriate

assignment.

9. May drive truck to outlying work areas to check status of orders or to deliver materials.

Master Chief Petty Officer (E-9)

December 1975 - June 2006 U.S. Navy San Diego, CA

Conducting insertions/extractions from the Sea, Air or Land (hence SEAL) to accomplish

covert, special operations missions in any environment throughout the world.

Capturing high-value enemy personnel and terrorists around the world.

Collecting information and intelligence through special reconnaissance missions –

reconnoitering both enemy installations and enemy movement.

Carrying out small-unit, direct-action missions against military targets.

Conducting underwater reconnaissance and the demolition of natural or man-made

obstacles prior to amphibious landings.

Counter-terrorism/Counter-narcotics, Master Instructor, Sniper, Scuba, Explosives,

Teambuilding, Leadership,

EDUCATION

San Diego State University, San Diego, CA

Master's Degree, Conflict Resolution,

American Military University

Bachelor's Degree, Transportation/ Logistics Management,

High School or equivalent

Cascia Hall Tulsa, OK

Contact this candidate