Customer Service Human Resources

Daniela C. DeLaquil

*** ******** *****, ******* ******, FL 32953 321-***-****

*******.********@*****.***

Objective: Acquire Administrative Assistant, HR, and/or CSR position.

Summary of Qualifications:

. 24+ years of strong and diverse office administration and

customer service experience.

. Wide-ranging business administration background encompassing staff

development, accounting, billing, document preparation, customer

service, sales, data entry, file management, inventory control, vendor

negotiations, purchasing, cost containment, cash flow management,

banking, credit analysis special event coordination, shipping,

receiving, safety and security.

. Outstanding organizational abilities with attention to detail. Adept at

balancing multiple projects simultaneously in high pressure, fast-paced

environments, while meeting all time deadlines and quality requirements.

. Highly industrious, goal-oriented and motivated, with a proven track

records for superior work ethic, dedication and integrity.

. Excellent communication and interpersonal abilities. Relate quickly and

easily with all cultures, personalities and business level. Work well

either independently or as an active team member.

. Fluent Portuguese, Spanish, and excellent English.

Professional Experience:

. July 2013 to present: Realtor - Sal Aleguas Realty - Merritt Island, FL

. August 2009 to November 2012: Realtor - Huntsville RE Professionals -

License # 97071AL

. May 2006 to February 2009: Brookshire Healthcare Center

Human Resources Director - interviews, process applications,

background check, drug screen,

employee recognition and RSR. I also worked with MDS updating

charts, and resident's activities.

. April 2003 to March 2004: Thermo Power Inc. Los Alamitos, California

Administration Assistant - A/R, A/P, customer invoicing, contract

documentation, payroll management, filing, and bank deposits.

. Sept. 2000 to April 2003 Gems Plus G, Inc., Torrance, California

Office Administration - Provide pivotal operational support functions.

Human resources assistant; responsible for hiring, terminations, worker

compensation, and payroll, including child support and court mandated

deductions.

. May 1999 to March 2000 Sykes Corporation, Tampa, Florida

Customer Service/Operations Administration - Provided direct

consultations to customers concerning Web Outfitter software

installation issues.

Education Centro Universitario FEEVALE, Novo Hamburgo, Brazil, Major:

Public Relations

Additional Professional Development/Seminars

Intel Web Outfitter

Year 2000 Customer Service Issues

Computer Skills & Technology

Microsoft Windows PP, MS Word, Excel, Outlook, Access, Peachtree,

QuickBooks Pro, and Internet research.

Other Experience:

March 2004 to Oct. 2005: Living in Brasil.

Miscellaneous:

US citizen since Jan 2003.

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