Customer Service Manager

Sheila Cosme

**** ******* *** #***. **** Beach Gardens FL. 33410

Email: ********@*****.***, Cell: 561-***-****

Professional Experience

**** - ******* ******* ******** ******

Orlando, Florida

Human Resource/ Recruiting Manager

. Plan new employee orientation

. Data entry

. Place ads in Sun Sentinel, CareerBuilder, and Monster.com

. Type all letters for the HR Manager

. Processing benefits enrollment/termination/changes

. Reconcile benefit invoices

. Maintaining employee files in accordance to federal, state and local

requirements

. Create a high- quality and respectful work environment

. Conduct weekly meetings

. Handle employee concerns

. Made sure that policies and procedures were followed

. I participated in Sales and coaching team members to develop

outstanding sales and customer service skills

. I made sure Sales goals were met

. Recruits, interviews, and select employees to fill vacant position

. Interview qualified candidates

2005-2006 Medical Staffing Network, Inc.

Boca Raton, Fl

Human Resource Assistant

. Per Diem benefits

. Drug Screening

. Flex Term benefits

. Create weekly medical bill on excel

. Audit monthly bills

. Accidental and Term Life benefits

. FMLA

. Credit checks

. Background checks

Previous Experience

2003- 2005 Transcontinental Lending

Group Ft. Lauderdale, Fl

Special Events Coordinator

. Reserve Facilities

. Schedule events

. Gather Needed Materials

. Send Invitations and Announcements

. Establish a price comparison for postcard shipping and production

Training Coordinator

. Hire and Interview Instructors

. Update materials and Training Manual

. I wrote training material for instructors on Power Point

. I held a monthly conference call regarding training updates

Recruiting Duties

. Follow up with interviewed prospects to sign up for training and then

place in Branch

. Manage the Telemarketers

. Interview Mortgage Brokers, loan Officers and Branch Managers, if

hired place them in a Branch.

. Interview all Branch Managers hiring new Loan Officers from the

Recruiting Department.

. Verify follow up is being done by the Telemarketers.

. Attend Trade Shows, and Career Fairs.

Computer Skills

Bankers Insight, Onbase, Microsoft Office, Excel, Front Page, Power Point,

Outlook, Ceridian, and Health Works.

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