David Frank Steadman Jr.

*** **** **. #* *.E.

Grand Rapids, Mi. 49505

616-***-**** cell

ab8jd8@r.postjobfree.com

Objective Statement:

Obtain a career in the IT field where I can use my technical and customer

service skills to improve a company's productivity and help me grow my

skills and abilities in the field.

Technical Certifications

. MTA: Microsoft Technology Associate - Networking Fundamentals

. SDP: Service Desk Professional

. MTA: Microsoft Technology Associate - Windows Operating System

Fundamentals

. MCTS: Windows 7 Configuration

Education

PC ProSchools: Grand Rapids, MI

Graduated: May 2012

. Computer Hardware Fundamentals

. Windows Operating System Fundamentals

. Microsoft Office 2010 Suite

. Security Fundamentals

. Windows Server Fundamentals

. Networking Fundamentals

. Database Administration Fundamentals

. Service Desk Professional and ITIL Concepts

. Emerging Technologies and Website Hosting

. Windows XP Configuration / Deployment / Administration /

Troubleshooting

. Windows 7 Configuration / Deployment / Administration /

Troubleshooting

. Windows Server 2008 Network Infrastructure / Configuration /

Administration

. Windows Server 2008 Active Directory / Configuration / Administration

Technical Skills

. Hardware maintenance and replacement

. Windows Operating System installations: Windows XP, Windows 7, and

Windows Server 2008

. Windows Operating System configurations and troubleshooting

. Network and TCP/IP configuration and troubleshooting

. Network hardware installations and configurations

. Wired and wireless networking / 802.11 standards

. File and permission management

. Microsoft Office 2010 product support: Outlook, Word, Excel,

PowerPoint, Visio, Access

. VMware workstation

. Data backup and restoration procedures

. Operating System Imaging (Microsoft WDS and Symantec Ghost)

. Basic HTML knowledge

. Mobile device support and configuration (Android and iOS)

. Microsoft Word 97, 98, 2000, Vista, Windows 7

. Optimize software

. Hardware knowledge

. Wire repair

. Built seven custom computers since 1999 including gaming computers

with high graphics and cooling systems

. Networked three homes using wireless LAN and hard wire connections

. Skills in maintaining, creating, and routing RJ-45 Cat 5 and Cat 6

cables

Work History

Kent Records Management: Grand Rapids, MI

January 2012 - Present

IT Intern

. Cabling Cat 5 and Cat 6

. Diagnostics of computer hardware / software

. Windows 7 and Windows XP troubleshooting and configuration

. Android and IPhone network connections

. Network Administration with wired and Wi-Fi

. Server Administration with Microsoft Server 2008 R2

. Troubleshoot wired/wireless printers and scanners

Same Day Delivery: Grand Rapids, MI

April 2011- October 2011

Delivery Driver

. Delivery of factory and warehouse products

. Customer service with deliveries

. Communication with Nextel phones direct connect

. Excessive time management skills

Best Buy: Grandville, MI

November 2006- April 2011

Inventory (Shipping and Receiving)

. Managed and coordinated outgoing deliveries on proprietary system

. Organized and maintained store surplus and inventory

. Home Theater sales and installations

. Mastered company owned operation system

. Assisted Customers with questions

. Handled customer complaints

Rent -A-Center: Grand Rapids, MI October

2003- November 2006

Home Delivery Driver

. Computer diagnostics, repair, and reformats

. Computer sales and customer support

. Home Theater sales and installations

Military Experience

U.S. Navy

VS-41: San Diego, CA October

2001- March 2003

Aviation Electronics Tech.

. Electrical wiring troubleshooting on S-3b aircraft

. Night shift manager in charge of 6 people

. Quality Assurance Inspector of the S-3b Air Refueling Tanks

VRC-30 Detachment 5: Atsugi, Japan

August 1997- August 2001

Aviation Electrician

. Electrical wiring troubleshooting on C-2b aircraft

. Took charge of aircraft launches as a Plane Captain

. Supervisor of aircraft ground equipment

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