Customer Service Quality Assurance
Resume:
David Frank Steadman Jr.
Grand Rapids, Mi. 49505
616-***-**** cell
******************@*****.***
Objective Statement:
Obtain a career in the IT field where I can use my technical and customer
service skills to improve a company's productivity and help me grow my
skills and abilities in the field.
Technical Certifications
. MTA: Microsoft Technology Associate - Networking Fundamentals
. SDP: Service Desk Professional
. MTA: Microsoft Technology Associate - Windows Operating System
Fundamentals
. MCTS: Windows 7 Configuration
Education
PC ProSchools: Grand Rapids, MI
Graduated: May 2012
. Computer Hardware Fundamentals
. Windows Operating System Fundamentals
. Microsoft Office 2010 Suite
. Security Fundamentals
. Windows Server Fundamentals
. Networking Fundamentals
. Database Administration Fundamentals
. Service Desk Professional and ITIL Concepts
. Emerging Technologies and Website Hosting
. Windows XP Configuration / Deployment / Administration /
Troubleshooting
. Windows 7 Configuration / Deployment / Administration /
Troubleshooting
. Windows Server 2008 Network Infrastructure / Configuration /
Administration
. Windows Server 2008 Active Directory / Configuration / Administration
Technical Skills
. Hardware maintenance and replacement
. Windows Operating System installations: Windows XP, Windows 7, and
Windows Server 2008
. Windows Operating System configurations and troubleshooting
. Network and TCP/IP configuration and troubleshooting
. Network hardware installations and configurations
. Wired and wireless networking / 802.11 standards
. File and permission management
. Microsoft Office 2010 product support: Outlook, Word, Excel,
PowerPoint, Visio, Access
. VMware workstation
. Data backup and restoration procedures
. Operating System Imaging (Microsoft WDS and Symantec Ghost)
. Basic HTML knowledge
. Mobile device support and configuration (Android and iOS)
. Microsoft Word 97, 98, 2000, Vista, Windows 7
. Optimize software
. Hardware knowledge
. Wire repair
. Built seven custom computers since 1999 including gaming computers
with high graphics and cooling systems
. Networked three homes using wireless LAN and hard wire connections
. Skills in maintaining, creating, and routing RJ-45 Cat 5 and Cat 6
cables
Work History
Kent Records Management: Grand Rapids, MI
January 2012 - Present
IT Intern
. Cabling Cat 5 and Cat 6
. Diagnostics of computer hardware / software
. Windows 7 and Windows XP troubleshooting and configuration
. Android and IPhone network connections
. Network Administration with wired and Wi-Fi
. Server Administration with Microsoft Server 2008 R2
. Troubleshoot wired/wireless printers and scanners
Same Day Delivery: Grand Rapids, MI
April 2011- October 2011
Delivery Driver
. Delivery of factory and warehouse products
. Customer service with deliveries
. Communication with Nextel phones direct connect
. Excessive time management skills
Best Buy: Grandville, MI
November 2006- April 2011
Inventory (Shipping and Receiving)
. Managed and coordinated outgoing deliveries on proprietary system
. Organized and maintained store surplus and inventory
. Home Theater sales and installations
. Mastered company owned operation system
. Assisted Customers with questions
. Handled customer complaints
Rent -A-Center: Grand Rapids, MI October
2003- November 2006
Home Delivery Driver
. Computer diagnostics, repair, and reformats
. Computer sales and customer support
. Home Theater sales and installations
Military Experience
U.S. Navy
VS-41: San Diego, CA October
2001- March 2003
Aviation Electronics Tech.
. Electrical wiring troubleshooting on S-3b aircraft
. Night shift manager in charge of 6 people
. Quality Assurance Inspector of the S-3b Air Refueling Tanks
VRC-30 Detachment 5: Atsugi, Japan
August 1997- August 2001
Aviation Electrician
. Electrical wiring troubleshooting on C-2b aircraft
. Took charge of aircraft launches as a Plane Captain
. Supervisor of aircraft ground equipment
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