Customer Service Medical
Resume:
Dennis A. Ward
******.*******@*****.***
**** ********* **. - ******** - ** - 49441
Objective: To apply my can do attitude and attention to details toward
obtaining a position that would best suit any company needs as well as
promote mutual professional growth and advancement.
Education: Bachelor's of Science in Business Management / University of
Phoenix / May 2007
P R O F E S S I O N A L E X P E R I E N C E
Office Skills: Use of muti-line phone systems, technical support of
computers and computer programs as well as website operations. Troubleshoot
most medical equipment. Type 40-50 wpm, filing, data entry, Microsoft
Office programs (Word, Excel, Power Point) and a wide variety of Windows
based programs.
01 July 2013 to Present
ADAC 1801 E Keating, Muskegon MI 49442
Paint Department / Paint Line
Main Duties: To load specially designed racks of automotive parts in a fast
and accurate pace to be painted. Once painted parts are painted, remove and
inspect parts for defects / imperfections according to the guidelines /
restrictions provided by the customer. Then pack painted and inspected
parts for the Assembly Department and or for delivery the customer, also in
a fast and accurate pace.
12 November 2012 to 01 July 2013
Good Temps / ADAC 1801 E Keating, Muskegon MI 49442
Description: Same as Above
12 February 2010 to 11 June 2012
TSE Industries 4370 112th Terrace N, Clearwater FL 33762
Production Operator II / Millathane Dept.
Main Duties: To maintain and operate Max Machine, Banbury, Mill, 5004
Machine, T-9/T-11 Machines within the context of the material being
produced. To accurately and consistently produce the desired product
results during operation. Pack both Pre-Mill and Virgin material as
assigned. Also to re-circulate material within reactors and redirect to
MAX Machine during production. Assist operation of MAX Machine along with
the insertion and removal of material from the ovens. Follow all safely
measures and regulations during operation and ensure that all paperwork
is filled out properly and accurately.
01 June 2009 to 26 November 2009
Home Shopping Network (HSN) 1 HSN Drive, St. Petersburg FL 33729
Universal Support Representative
Main Duties: Provide courteous and supportive assistance to customers
through all avenues of service; phone sales, internet support sales,
phone customer support and as well as internet customer support. Assist
customers to place new orders, review orders, cancel orders and shipments
as well as alter orders for merchandise and services via phone and
internet. Place, cancel, review and document orders/services in
CLiC/Siebel. I provide all services by understanding and following proper
standard operational procedures (SOP's) and to de-escalate customer
complaints with orders and services. Assist customers to the best of my
ability and to escalate complaints through to the proper channels of
management when necessary.
15 January 2007 to 12 March 2009
Baxter Healthcare 7511 114th Avenue N, Largo FL 33773
Technical Support Representative (Peritoneal Dialysis)
Main Duties: Provide considerate technical/operational support in layman
terms via multi-line phone system for Home Dialysis machine for
patients/hospitals/long term care facilities. Provide accurate and
correct troubleshooting methods for patients/caregivers in Unites States,
Canada, United Kingdom, Australia and New Zealand. Organize exchange of
medical device upon determination of machine failure or patient
caregiver's request. Accurately document all calls in SIEBEL operating
system regarding all instructions provided to patients and caregivers. To
arrange "loaner" machines for patients visiting outside of their service
area.
03 June 2003 to 23 May 2006
BayCare HomeCare 8452 118th Avenue N, Largo, FL 33773
Customer Service Representative / Durable Medical Equipment Department
Main Duties: Coordinate the intake, pick up and reordering of durable
medical equipment (oxygen equipment, hospital bed, walker, etc) for
patients. Perform administrative and data entry of patient demographics,
diagnosis, insurance and physician information. Ensure that patients fall
within the guidelines provided by their insurance(s), Managed Care
Organizations (MCO's), Health Maintenance Organizations (HMO's),
Preferred Provider Organizations (PPO's) as well as Medicare and Medicaid
plans. Resolve patient and referral problems as well as provide correct
and accurate answers to questions. Arrange delivery of equipment with
patients as well as dispatch orders to delivery technicians to ensure
timely delivery. Forward all non-DME orders to needed departments.
Perform after hours "Emergency On-Call Supervisor" duties as well as
carry out Travel Oxygen Coordinator responsibilities by arranging
oxygen/liquid oxygen equipment for Medicare and MCO patients while out of
the BayCare service area.
United States Navy
25 June 1987 to 25 February 1997
Duty Stations and Assignments: USS Los Angeles / Oakland Naval Hospital /
9th Marines Regimental Aid Station / 2nd Medical Battalion - 2nd Marines
/ Marine Corps Security Forces Panama / Key West Branch Medical Clinic
Military Schools: Basic Training / Submarine School / Hospital Corpsman
School / Non-Commissioned Officer School / Field Medical Service School
Military Certification: Submarines (688) / Fire Fighting Cert / Damage
Control Cert / HURST Cert / Emergency Vehicle Driver Cert / Emergency
Medical Technician Cert / Close Quarters Combat Cert / Jungle Survival
Training - Okinawa & Panama / Basic Life Support Instructor / CPR
Instructor
Awards / Qualifications: Qual Submarines / Battle "E" / Letter of
Accommodation (3) / Good Conduct (2)
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