Quality Assurance Nursing Home

Career Profile:

Over twenty years of experience in managing diverse workforces, combing

strong management, administrative, and customer service experience.

Working closely with clients and staff in ensuring maximum efficiency and

compliance. Successfully managed single and multi-site locations,

incorporating required policies and procedures. Experienced in management

of staff for different departments e.g., housekeeping, laundry,

landscaping, maintenance, equipment maintenance, nursing and general

facilities, etc. Responsible for prospective account surveys, start up

operations, budget creation, P&L accountability and sales growth. In

addition responsible for staff recruitment, retention, development,

workman's compensation, employee communications including recognition,

discipline, benefits administration, safety and training. An experienced

and qualified Risk Manager, JACHO, AHCA and SVA compliance manager, in

addition recognized for the ability of not receiving tags. Recipient of The

President's Council award for excellence in the field of Environmental

Services.

Senior Director for Crothall Healthcare, Birmingham, AL Jan

2011 - current

Brookwood Medical Center

Birmingham, Alabama

. Managing the daily operations of the Environmental Service Department

for over 770 licensed beds.

. Develop and oversee all forecasts and budgets, along with reviewing,

analyzing and monitoring all data.

. Primary duties in prioritizing client satisfaction.

. Additional responsibilities in managing staff, staffing schedules,

budgetary forecasting, P& L Accountability, Human Resources, payroll,

employee benefits, safety, workman's compensation, administration,

ordering of inventory, bed rotation and quality assurance.

. Ensure JCAHO, ACHA, SVA,CMS and all other auditing authorities'

guidelines are met and have been successful in not receiving tags.

. Responsible for increasing and maintaining HCAHPS scores from 55% to

over 72% during tenure.

. Effective at exceeding standards and continually working on improving,

patient room QA scores, patient survey scores and customer survey

scores.

. Obtaining 100% in Crothall Standardization Program.

. Supporting New Women's Center startup with logistics, construction

cleanup, budgeting, staffing and daily operations.

Director and Multi Facility Liaison for Crothall Service Group Inc,

Rockledge, FL 2007 - 2010

Wuesthoff Health Systems Hospital

Wuesthoff Medical Center Hospital

Wuesthoff Progressive Care Center Nursing Home

Douglas T. Jacobson State Veterans Nursing Home

Emory L. Bennett State Veterans Nursing Home

. Managing the daily operations of the Environmental Service Department

for over 1150 beds.

. Responsible for the overall management, coordinating and supporting

all activities of five facilities and 18 additional outer buildings,

including psychiatric ward, laboratory, out patient surgery center all

associated with Wuesthoff Health Care.

. Develop and oversee all forecasts and budgets, along with reviewing,

analyzing and monitoring all data.

. Primary duties in prioritizing client satisfaction.

. Additional responsibilities in managing staff, staffing schedules,

budgetary forecasting, P& L Accountability, payroll, employee

benefits, safety, workman's compensation, administration, ordering of

inventory, bed rotation and quality assurance.

. Secondary duties include sales, surveys of potential accounts, new

startup assistance and management training.

. Ensure JCAHO, ACHA, SVA and all other auditing authorities' guidelines

are met and have been successful in not receiving tags.

. Responsible for increasing then maintaining HCAHPS scores from 55% to

over 72%, within first 6 months, current score quarterly average

73.5%.

. Effective at exceeding standards and continually working on improving,

patient room QA scores, patient survey scores and customer survey

scores.

Director and Multi Facility Liaison for Crothall Service Group Inc, Boca

Raton, FL 2004 - 2007

West Boca Regional Medical Center Hospital

Douglas T. Jacobson State Veterans Nursing Home

Sandy Nininger State Veterans Nursing Home

Emory L. Bennett State Veterans Nursing Home

Baldomero Lopez State Veterans Nursing Home

Sims State Veterans Nursing Home

. Manage operations for the day to day activity of the Environmental

Services Department over 955 beds.

. Responsible for the overall development, coordination and

implementation of the Environmental Services Department for 1 hospital

and 5 nursing home facilities.

. Primary duties include managing staff, staffing schedules, budgetary

forecasting, P& L Accountability, payroll, employee benefits, safety,

workman's compensation administration, ordering of inventory, bed

rotation and Quality assurance.

. Responsible for processing, cleaning and distributing all linen.

. Client satisfaction, location management, staff and overall

productivity of each facility.

. Responsible for JCAHO, ACHA and SVA compliance.

Director for Crothall Service Group Inc., Port Charlotte, FL

2001 - 2004

Charlotte Regional Medical Center Hospital

Sandy Nininger State Veterans Nursing Home

. Responsible for the overall development and implementation of the

Environmental Services

Department for six buildings, outpatient surgery center, central

hospital, psychiatric ward,

laboratory building, administrative office building and a state

Veterans Nursing Home.

. Develop and oversee all forecasting and budgets, along with reviewing,

analyzing and monitoring all data.

. Primary duties include client satisfaction, managing staff, staffing

schedules, budgetary forecasting, P& L Accountability, payroll,

employee benefits, safety, workman's compensation administration,

ordering of inventory, bed rotation and Quality assurance.

. Ensure JCAHO, ACHA, SVA and all other auditing authorities' guidelines

are met.

. Responsible for processing, cleaning and distributing all linen.

Director for Crothall Service Group Inc, New Bern, North Carolina

1999- 2001

Craven Regional Medical Center

North Alabama Regional Hospital

. Responsible for the overall development and implantation of the

Environmental Services

Department.

. In addition to EVS, also responsible for all premises" landscaping and

nursing recruitment.

. Client satisfaction, location management, staff and overall

productivity of each facility.

. Primary duties include budgetary forecasting, P&L accountability,

payroll, customer and

employee relations, benefits, safety, workman's compensation

administration and quality assurance.

. Secondary duties include sales, surveys of potential accounts, new

account start up assistance

and management training

Education:

Morrisville College, NY

Craven Community College, NC

Continued Educational courses in: Continued Quality Improvements, Lessons

Learned,

Risk Management and Human Resources.

Contact this candidate