Sean E r ic Simms
**** ******* ***, *** *******, TX 78244 210-***-**** *********@*********.***
Objective
Highly motivated, detail oriented individual with proven communication skills seeking a position with a well-
established organization where I can maximize my abilities to provide exceptional customer service, while bringing
value to the company.
Education
UTSA, NORTHWEST VISTA COLLEGE
Major: Pursuing business degree.
Skills & Abilities
Proficient in use of Microsoft Word, Excel, PowerPoint, Seibel, Hogan, ETrans, CheckFree, FileNet, OSES, CLA, Isonet,
Tabs Billing System, AB Best Alliance, Allstar, 1 view, Facets, Idrs, Macess, Careone, and Omega timekeeping system.
Experience
claims processing representative u nited healthcare febrary 2013 – august 2013
Processed an average of 150 Medicaid claims daily. Utilized various computer programs simultaneously. Exemplary self-
management skills employed daily to both meet and exceed established goals.
farm hand K & S FARMS A UGUST 2012 – JANUARY 2013
Prepped land for crops. Plowed and ir rigated fields. Performed basic mechanic duties on farm equipment. Worked 80
hours per week, 7 days a week.
call center supervisor g ruesbeck medical clinic april 2011 – july 2012
Established call center to centralize inbound and outbound calls for multiple clinics located throughout San Antonio,
Texas. Supervised call center staff of four. Additional responsibilities included patient scheduling, insurance
verification, and responding to patient inquiries on various account matters. Provided administrative support as
needed.
licensed insurance agent patricia payan allstate insurance september 2010 – april 2011
Provided quotes for auto, homeowners and rental properties for existing and prospective clients. Adjusted existing
policies. Processed premium payments. Responded to client inquiries on various account matters.
licensed sales representative a llstate insurance call center j une 2010 – september 2010
Made outbound calls to prospects as well as current customers to assess their insurance needs, and also to cross sell
w here appropriate. Handled inbound overflow.
CUSTOMER SUPPORT SPECIALIST H ARTFORD INSURANCE M AY 2008 – APRIL 2010
Assisted Customers with commercial lines policy needs, including payment processing, policy reviews and adjustments
as needed. Handled call volume of 60+ calls per day, with handle times under 7 minutes against companywide average
of 8.5 minutes.
telephone banker ii washington mutual j une 2007 – may 2008
Assisted customers with personal and business banking needs, including online banking activities, as well as inquiries
related to certificates of deposit and retirement accounts. Familiarized customers with features and benefits of various
banking products. Generated new business through cross selling. Mentored new hires. Handled 90+ customer calls per
day. Consistent recipient of monthly bonuses based on handle time, customer satisfaction surveys, availability and
overall call quality.
TELEPHONE BANKER I WASHINGTON MUTUAL OCTOBER 2006 – JUNE 2007
Assisted customers with a variety of personal banking needs. Familiarized customers with features and benefits of
various banking products. Recognized as Best of Enterprise Customer Care – Q1 2007.
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