Customer Service Front Desk

J azmin C. Agui r re

**** ***** **** ****, ***** Hills, CA 91709

c: 909-***-**** e: jazmincaguir **@*****.***

Experience

Los Angeles T imes

Staff Assistant / Rack Manufactu ring/Single Copy, Ci rculation Department

October 1999 – Janua ry 2013

• Administrative support for Single Copy, Circulation Department

• Prepared shipping documents (bill of lading/USPS/Fedex) and packing slips

• Inventoried & ordered office supplies

• Set up meetings

• Heavy Data Entry

• Maintain electronic files & hard copy files

• Regularly interacted with various publications, city officials, district managers, and internal

departments to resolve orders, billing questions, ordinance issues, and budget concerns.

• Accounts Receivable-prepare & mail invoices; match check payments against customer invoices

and assign the appropriate account # to check payments; follow up on open invoices

• Accounts Payable-match the packing slip and purchase order information against the invoice

t hen assign the appropriate general ledger account #

• P rovided management with Monthly Revenue and Sales Reports

• Assisted in the department’s budget projections

• Monitor expenses against budget projections

• Prepared & submit ted month-end closing invoices and accruals

• Utilized queries and reconciled PeopleSoft General Ledger variances on revenues, expenses,

material inventories, accruals and other special assignments.

• Assisted in yearly inventory audit reconciliation

• Produced management reports for Payroll and General Accounting

• Posted the department’s payroll hours and paperwork for leave of absence

• News rack Coordinator –ensured payment of news rack permits and coordinated the correction

of news rack violations to avoid impound fees

• Handled customer service functions including telephone orders, customer complaints, and

collections

F inance Service Representative / Ci rculation Finance

A pril 1990 – September 1999

• Maintained audit files

• Prepared and maintained Times in Education funding information

• Follow up on accounts receivable accounts

• Prepared and mailed distributor statements

Sheraton Hotel & Resorts/City of I ndustry

S taff Accountant

August 1988 – April 1990

• Assigned in Accounting

• Audited the front desk’s daily t ransactions

• Monitored monies received in all vending machines

• Prepared management reports for the Controller

Night Auditor

August 1987 – August 1988

• Assigned as the Night Auditor

• Reconciled the daily transactions at the front desk

• Checked in and checked out guests

• Handled customer service functions including reservation calls, guest inquiries or complaints,

and billing questions

Concierge/Front Desk Clerk

August 1986 – August 1987 – Sheraton Hotel & Resorts/City of I ndust ry

Education :

University of the Philippines

• BA degree in Hotel and Restaurant Administration

Skills:

Worked with MS Office suites: Outlook, Word, and Excel

Exceptional at being organized, prioritizing work, and multitasking

Excellent customer service skills

Able to work with minimal supervision

R eferences: Available upon request.

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