Project Manager Customer Service
Resume:
Michael Langley
Visalia, CA *3277
E-mail: ********@*****.***
Professional Summary:
I have a proven record of accomplishment in a variety of business industries. I have managed a medical
office and hospital OR resources. I have managed key accounts and high profile projects. I have sales,
marketing, P/R, accounting, medical and management experience. I have taught and tutored students in
finance, investing, computer skills, and mathematics.
Education:
BA – Business Administration – California State University – Bakersfield. Graduated 1984
AA – Business Administration – Bakersfield College – Bakersfield. Graduated 1981
Experience:
Office Manager, 04/2012 – Present
Sunalp Laser Vision – Tulare & Visalia, CA.
I am responsible for the daily operations of the business. I manage the banking, accounting and financial
aspects of the practice. I interact with patients and assist with billing and collections. I also manage the
medical staff. I assist with payroll and tax reporting.
Private Tutor, 02/2007 – Present
Club – Z Tutoring, Visalia & Hanford, CA.
I am responsible for tutoring students in a variety of subjects, primarily Mathematics. I consistently
helped students increase test scores and classroom grades. I have taught math classes at CSET
(Community Services Education Training). The purpose of the class was to assist adult students in
passing the High School Exit Exam. I have also tutored college students in finance, economics and
accounting.
O.R. Resource Manager, 02/2011 – 04/2012
Tulare Regional Medical Center – Tulare, CA.
I was responsible for managing the O.R. inventory and equipment. I was a buyer for surgical supplies,
implants and tissue. I frequently met with medical vendors to trial new products and negotiate contracts.
I had a good working relationship with staff, vendors and doctors.
Project Manager, 01/2000 – 10/2006
Accela Inc. Visalia, CA.
I was responsible for implementing engineering software at government agency sites across the nation.
On small accounts I did the entire implementation process myself. On large accounts I lead a team of
specialists from sales, customer service, technical support and engineering. The largest and most
successful project was Los Angeles County.
Project Manager, 03/1998 – 01/2000
County of Kern, Bakersfield CA.
I was responsible for implementing a new building permits system for the Count of Kern. I acted as the
liaison between the county and the software vendor. I trained county staff on the use of the new system
in various cities around the county. I also prepared weekly status reports for senior management.
Investment Officer, 06/1995 – 03/1998
Dean Witter / Morgan Stanley – Bakersfield CA.
I managed investment portfolios for individuals and companies. I managed client assets to meet
investment goals and expectations. I conducted investment seminars for clients and potential investors.
References:
David Divoky – Director of Supply Chain – Providence Health – Seattle, WA. 559-***-****
John Schouten – CEO – World Wide Sires, LTD – Visalia, CA 559-***-****
Larry Pruitt – Senior Sales Engineer – Accela, Inc. Visalia CA. 559-***-****
Michael Fong – Controller – Selma-Kingsburg-Fowler Sanitation District 559-***-****
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