MICHELLE L. BELANGER

PO Box ****

Concord, NH *3302

603-***-****

ab8h6v@r.postjobfree.com

OBJECTIVE:

To obtain a challenging position in a fast paced environment in which I can

apply my skills and knowledge with the possibility to achieve advancement

within your organization while simultaneously gaining personal

gratification.

QUALIFICATIONS:

* Several years of knowledge in retail and office management

* Adjusts well to change in the ever upgrading way in which technology

is finding ways to improve our lives/jobs

* Able to successfully work independently, as part of a team and as a

leader

* Capable of effectively communicating openly and honestly with

customers, patients, peers and managers

* Thrive in challenging work environments requiring the managing of

multiple priorities and tasks

* Excellent verbal and written communication skills

* Knowledge of word processing, multi-line phone and 10-key calculator

operations

EXPERIENCE:

* Significant working knowledge and responsibility of how to run a retail

store which encompasses opening/closing procedures,

excellent customer service, merchandising, working with vendors and

cashiering

* Develop good working relationships with outside medical offices and

hospitals

* Manage schedules for all physicians regarding new patients, post-

hospital patients and patients not seen within the last year

* Obtain patient demographic and insurance information to build account

in the system using Mosaiq software

* Check in and out patients, process co-pays, schedule next appointment

* Scan/index all necessary supporting documents related to each patient

diagnosis timely in preparation for the physician to review

* Mail new patient packets welcoming them to the practice

* Monitor any scheduling changes, making adjustments as necessary

* Obtain any records on demand for any patient in the office per

physician request

* Coordinate schedules with "outside vender" physicians' offices

* Have access to Elliot, Catholic Medical Center and Concord Hospital

systems to extract records for appointments

* Assist with and maintain any task necessary in the Health Information

Services Department to ensure smooth operation

* Troubleshoot issues within Health Information Services as well as with

other departments throughout the office

* Interview, hire, terminate, train, schedule, process time-off requests,

counsel, write reviews and recommend pay increases,

write/place job ads, call Temp agency to acquire additional staff for

various department projects, participate in HIPAA projects

* Conduct team meetings as well as meetings with other management and

department heads

* Create, update and maintain procedure manuals for all aspects of the

Health Information Services Department

* Coordinate and over-see annual chart purge/destroy projects

* Order supplies and maintain proper working order for office equipment,

place service calls if necessary

* Establish a better working relationship between our office and the

hospitals Radiology Departments

* Establish a better working relationship between COPA and CH Radiology

Departments

* Assigned to special projects as time allowed

* Worked for several years in the banking industry with the primary focus

on Customer Service and back room operations

MICHELLE L. BELANGER

PO Box 1972

Concord, NH 03302

603-***-****

ab8h6v@r.postjobfree.com

Page 2

EMPLOYMENT HISTORY:

RITE AID Assistant Store Manager 10/2011-Present

NEW HAMPSHIRE ONCOLOGY-HEMATOLOGY, PA New Patient Coordinator 09/2008-

05/2011

TURBOTAN, INC/SUNKISSED TANNING SALON Manager/Sales Consultant 03/2007-

09/2008

DENTAL OFFICE/OPTOMERIST OFFICE/NURSING HOME Recept/Cust Svc/Records

06/2007-12/2007

CONCORD ORTHOPAEDICS, PA Supervisor 07/1995-06/2007

BANK OF NH, NA/NH SAVINGS BANK Back office tasks 12/1985-07/1995

EDUCATION:

* University of NH Continuing Education: Certificate in Supervisory Skills

07/1995- 06/2007

* New Horizons Computer Training for: Windows, Word, Excel and PowerPoint

12/1985-07/1995

* American Institute of Banking Certificates in: Principles of Banking,

Commercial Lending

and Supervisory Skills & Training 12/1985-07/1995

Graduate: Concord High School, Concord, New Hampshire 09/1982-

06/1984

1 References available upon request

Contact this candidate