clerical, admin, customer service
Resume:
MICHELLE L. BELANGER
PO Box ****
Concord, NH *3302
*********@*****.***
OBJECTIVE:
To obtain a challenging position in a fast paced environment in which I can
apply my skills and knowledge with the possibility to achieve advancement
within your organization while simultaneously gaining personal
gratification.
QUALIFICATIONS:
* Several years of knowledge in retail and office management
* Adjusts well to change in the ever upgrading way in which technology
is finding ways to improve our lives/jobs
* Able to successfully work independently, as part of a team and as a
leader
* Capable of effectively communicating openly and honestly with
customers, patients, peers and managers
* Thrive in challenging work environments requiring the managing of
multiple priorities and tasks
* Excellent verbal and written communication skills
* Knowledge of word processing, multi-line phone and 10-key calculator
operations
EXPERIENCE:
* Significant working knowledge and responsibility of how to run a retail
store which encompasses opening/closing procedures,
excellent customer service, merchandising, working with vendors and
cashiering
* Develop good working relationships with outside medical offices and
hospitals
* Manage schedules for all physicians regarding new patients, post-
hospital patients and patients not seen within the last year
* Obtain patient demographic and insurance information to build account
in the system using Mosaiq software
* Check in and out patients, process co-pays, schedule next appointment
* Scan/index all necessary supporting documents related to each patient
diagnosis timely in preparation for the physician to review
* Mail new patient packets welcoming them to the practice
* Monitor any scheduling changes, making adjustments as necessary
* Obtain any records on demand for any patient in the office per
physician request
* Coordinate schedules with "outside vender" physicians' offices
* Have access to Elliot, Catholic Medical Center and Concord Hospital
systems to extract records for appointments
* Assist with and maintain any task necessary in the Health Information
Services Department to ensure smooth operation
* Troubleshoot issues within Health Information Services as well as with
other departments throughout the office
* Interview, hire, terminate, train, schedule, process time-off requests,
counsel, write reviews and recommend pay increases,
write/place job ads, call Temp agency to acquire additional staff for
various department projects, participate in HIPAA projects
* Conduct team meetings as well as meetings with other management and
department heads
* Create, update and maintain procedure manuals for all aspects of the
Health Information Services Department
* Coordinate and over-see annual chart purge/destroy projects
* Order supplies and maintain proper working order for office equipment,
place service calls if necessary
* Establish a better working relationship between our office and the
hospitals Radiology Departments
* Establish a better working relationship between COPA and CH Radiology
Departments
* Assigned to special projects as time allowed
* Worked for several years in the banking industry with the primary focus
on Customer Service and back room operations
MICHELLE L. BELANGER
PO Box 1972
Concord, NH 03302
*********@*****.***
Page 2
EMPLOYMENT HISTORY:
RITE AID Assistant Store Manager 10/2011-Present
NEW HAMPSHIRE ONCOLOGY-HEMATOLOGY, PA New Patient Coordinator 09/2008-
05/2011
TURBOTAN, INC/SUNKISSED TANNING SALON Manager/Sales Consultant 03/2007-
09/2008
DENTAL OFFICE/OPTOMERIST OFFICE/NURSING HOME Recept/Cust Svc/Records
06/2007-12/2007
CONCORD ORTHOPAEDICS, PA Supervisor 07/1995-06/2007
BANK OF NH, NA/NH SAVINGS BANK Back office tasks 12/1985-07/1995
EDUCATION:
* University of NH Continuing Education: Certificate in Supervisory Skills
07/1995- 06/2007
* New Horizons Computer Training for: Windows, Word, Excel and PowerPoint
12/1985-07/1995
* American Institute of Banking Certificates in: Principles of Banking,
Commercial Lending
and Supervisory Skills & Training 12/1985-07/1995
Graduate: Concord High School, Concord, New Hampshire 09/1982-
06/1984
1 References available upon request
Contact this candidate