Training Customer Service
Resume:
Trace Belcher
Lenoir City, TN **772
************@*****.***
RESUME
AWARDS, DEGREES AND SCHOLARSHIPS EARNED
B.S. Degree in General Psychology - East Tennessee State
University
M.S. Degree in I/O Psychology - University of Tennessee,
Chattanooga.
Microsoft Certified Professional
Microsoft Certified Trainer
Microsoft Office User Specialist Expert \MOUS Master
CompTia A+ Certified
CompTia Certified Technical Trainer
CompTia Net+ Certified
SharePoint certified administrator
EMPLOYMENT HISTORY
Date: 05/92-Current
Employer: Enterprise Training and Consulting (ETC)
Job Title: Owner/Training Consultant
Duties including: Delivering ILT customer service, leadership
and technical training for local, regional and national
clients (SAIC, Green Mountain, AT&T, DOE vendors), creation
of eLearning courses in meeting Federal compliance needs,
creation and administration of customized database/SharePoint
portals.
Date: 2/10-11/11
Employer: TruProject
Job Title: Technology Training Specialist IV
Duties including: Managing and maintaining Learning
Management System (LMS) for company, preparation and
completion of original technical training material, and day
to day administration of departmental SharePoint site for
over 400 users. Creation of several customized departmental
SharePoint sites, upgrading/migration of SharePoint from 2007
to 2010, support for SharePoint troubleshooting, instructing
SharePoint classes for end-users.
Date: 10/04-1/10
Employer: Jewelry Television
Job Title: Technology Training Manager/HR
Duties including: Delivering instructor-led leadership and
development courses, managing and maintaining eLearning for
company, preparation and completion of original technical
training material, stand-up training for classes ranging from
1-45 students (including A+, and Net+ material), and
administrating training computer network. Day to day
administration of departmental SharePoint site for over 400
users. Creation of several customized departmental SharePoint
sites, support for SharePoint troubleshooting, instructing
SharePoint classes for end-users.
Date: 4/02 - 10/04
Employer: CompUSA
Job Title: Senior Technology Instructor
Duties including: Preparation and completion of original
training material, stand-up training for classes ranging from
1-12 students (including MCSE courseware), administrating
local computer network, off-site consulting.
Date: 11/99-4/02
Employer: ClientLogic
Job Title: Corporate Trainer
Duties including: Preparation and completion of original
training material for new hire/employees, stand-up training
for classes ranging from 1-30 students, preparation of
training curricula, and development of Access 97 training
tools.
Date: 5/98-10/99
Employer: ExecuTrain of Knoxville
Job Title: Associate Training Manager
Duties including: Preparation and completion of original
training material, stand-up training for classes ranging from
1-25 students (including MCSE courseware), off-site
consulting.
Date: 1/97-4/98
Employer: ABC Computer Learning Center
Job Title: Training Consultant
Duties including: preparation and completion of original
training material, stand-up training for classes ranging from
1-22 students, off-site consulting with major area
corporations.
COMPUTER SKILLS INCLUDING
1. Microsoft SharePoint
2. Microsoft Office
3. Microsoft Windows
4. Adobe Photoshop
5. SuccessFactors LMS
6. Adobe Captivate
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