Customer Service Quality Assurance
Resume:
Edward J. Szymborski
Pedricktown, NJ 08067
*************@*****.***
OBJECTIVE To secure a challenging position with a progressive organization
where, ability, skill, and experience can be effectively utilized
within an environment to assist in company growth.
EDUCATION St. John Neumann High School
Community College of Philadelphia - Business Management
Salem Community College - Business Management
CERTIFICATION Six Sigma Quality Awareness, Management, Communication,
Leadership, Customer Service, Microsoft Applications, Payroll
Processing, Print Management, Inventory Management, Forklift
EXPERIENCE
2/11 to 5/12 Checkpoint Systems – ALS Manufacturing Division
101 Wolf Drive
Thorofare, NJ 08086
Position: Production Manager
Responsibilities: Managed multiple shift staff of 35 in all phases of production,
Printing, Transportation, Distribution, Warehouse, fulfilled over
2500 orders weekly, printed over 25 million impressions
monthly, assured 30 production machines were serviced and
operating, trained personnel on new procedures with great
success, improved quality assurance, reduced cost, increased
revenue by 35% using various process improvement techniques
and introducing new enhancements, coordinated special projects,
testing and providing support to internal departments, sales,
account executives, customer service, and over 300 external
clients, 7000 locations, managed inventory, financial statements,
freight, employee schedules and reviews, assist with audits, billing,
budgets, plant safety, security, recycling and recruitment,
experienced in plant set up and closure.
2/91 to 11/10 Ceridian Employer Services
1617 JFK Boulevard
Philadelphia, PA 19103
Position: Production Supervisor / Manager
Responsibilities: Supervised multiple shift staff of over 30 in all phases of production,
Printing, Manufacturing, Warehouse, Distribution, Transportation,
fulfilled over 1500 weekly payrolls, printed over 20 million
impressions monthly, assured 35 production machines and
peripherals, were maintained and operational, trained all
production personnel on new procedures and releases, reduced
cost, increased revenue 50% by implementing and deploying new
processes, experience with plant closure, new equipment
installation, continuous performance improvement, quality
assurance, coordinated all special projects, provided support for
internal departments, sales, customer service, account managers
and over 3000 external customer, managed inventory, financial
statements, freight, employee schedules, assisted with audits,
billing, budgets, plant safety, recycling, security, reviews,
recruitment.
Accomplishments: Monthly, quarterly, annual recognition awards,
Perfect attendance bonus
Special skills: SAP, Oracle, Fedex Powership, UPS Worldship,
Microsoft applications, IBM Lotus Notes, Bilingual – some Spanish
Salary negotiable
Contact this candidate