Service Quality
Resume:
Miorarijaona Randrianantenaina
Falls Church, VA 22043
Tel : 703-***-****
Email: ab8gxk@r.postjobfree.com
SKILLS
Expertise in shipping, inventory and, clerical tasks
Excellent communication and interpersonal skills
Strong ability to work in a cross-cultural environment and collaborate with
teams from different disciplines
EXPERIENCE:
Shipping Assistant / Expeditor, US Embassy Antananarivo, Madagascar, 2005
- 2013
Expedite Customs Office and Foreign Ministry clearances for inbound and
outbound airfreight shipments of Household effects, Consumables,
Unaccompanied baggage of American Personnel and US Government equipment
and supplies; Prepare clearing documents for inbound/outbound sea freight
and outbound airfreight; Meet and assist Diplomatic courier with incoming /
outgoing Classified Pouches as directed by IPC section; Meet and assist US
Embassy travelers thru Customs and Immigration Formalities; Serve as back-
up for the Shipment Supervisor in all matters related to his job
description; Handle the use of official and private owned vehicles;
Surveillance Detection Coordinator, US Embassy Antananarivo, Madagascar,
2002 - 2005
Assist the RSO in the overall day-to-day operation management of the
Surveillance Detection (SD) team and program; Supervise and coordinate the
daily SD operations of 26 SD team members ; Serve as liaison with other
agencies and with host government security elements; Plan and coordinate SD
team training needs; Brief the Regional Security Officer on the SD
operations and incidents / sighting.
Property Management Clerk, United States Agency for International
Development (USAID), Antananarivo, Madagascar, 1994-2002
Responsible of Non-expendable computerized inventory keeping, and filling
system maintenance; Perform inventories of offices and residences upon
arrival/departure of USAID personnel, and annual inventory of all NXP
property; Reconcile the inventories with the Controller office ledger;
Assist in preparation of annual property reports required by AID
Washington; Prepare the replenishment cycle of NXP, from receiving to
disposal passing by cleaning, storing, issuing, turn-in, cannibalization of
NXP; Perform receiving of Expendable supply; Responsible of the Exp local
procurement of off the shelf items; Serve as a back-up of the Expendable
Supply clerk during his absence.
Switchboard Operator / Receptionist, United States Agency for International
Development (USAID), Antananarivo, Madagascar, 1992 -1994
Screen and handle incoming and outgoing calls; Supervise the daily use of
10 office vehicles; Screen, clear and direct visitors.
EDUCATION:
1996: General Study, Saint Laurent Ambohimanoro, Antananarivo,
Madagascar .
( High School / No degree)
1988: Certificate in Electro-technics, Institut National de
Promotion de la Formation, Antananarivo, Madagascar
1988-1990: Certificate in English Writing and Conversation, American
Cultural Center,
Antananarivo, Madagascar
ADDITIONAL EXPERIENCE
PA 256 Advanced Transportation Workshop, March 23 - 27, 2009, Washington
DC, USA
PA250 Transportation Workshop, April 23 - 27, 2007, Miami, Florida USA
LEAD, Leadership Education and Development Workshop, December 6 - 10, 2004,
Vienna, Austria
Surveillance Detection Courses, April 2003, US Embassy, Antananarivo,
Madagascar
Surveillance Detection Practices, October 19 - 24, 2003, US Embassy
Pretoria, South Africa.
AWARDS AND RECOGNITION
US Embassy:
September 2012 : Extra Mile Award - Beyond job duties, GSO
June 2012 : Extra Mile Award - Beyond job duties, PAO
May2012 : Extra Mile Award - Quality of service, DAO
June 2011 : Extra Mile Award - Beyond job duties / CONSULAR
May 2011 : Extra Mile Award - Beyond job duties / FMO
September 2009 : Extra Mile Award - Quality of service / EXO/GSO
July 2009 : Extra Mile Award - Timeliness of Service / DCM
June 2009 : Extra Mile Award - Quality of service / GSO
October 2008 : Extra Mile Award - Quality of service / IPO
November 2007 : Extra Mile Award - Quality of service / IPO
October 2007 : Extra Mile Award - Quality of service / DAO
December 2002 : Meritorious Honor Award
USAID
January 10, 2002: Results / Team Award ( Continuous Outstanding
Performance)
July 7, 2000: Results / Team Award ( Disaster Response )
July 7, 2000: Results / Team Award ( Various )
July 7, 2000: Results / Team Award ( Preparation for Y2K
transition )
June 10, 1999: Results / Team Award ( Support to the Mission following
the East Africa bombing )
May 3, 1999 : Result Award ( USAID/Project inventories)
May 6, 1999 : Results / Team Award ( Work beyond regular duty )
April 15, 1999 : Results / Teamwork Award ( NXP Sale )
May 29, 1999 : Results / Team Award ( Warehouse transfer )
May 29, 1998 : Results / Team Award ( NXP Sale)
April 25, 1997 : Teamwork Award ( NXP Sale 1997 )
May 24, 1996 : Superior Performance Award
May 10, 1994 : Meritorious Step Increase Award
LANGUAGES
English, Write, Speak and Read
French: Write, Speak and Read
Malagasy: Native Language
HOBBIES
Basketball and biking
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