Assistant Manager

Jesse Taneo Dunaway

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West Palm Beach FL 33401

Home: 561-***-**** Cell: 561-***-****

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Operations/Retail Management

Staffing...Merchandising...Accounting...Business Development...Organization

Management...Leadership...Strategic Planning...Training and

Development...Sales...Office Operations...Personnel Operations

More than thirteen years of managing experience. Very organized and able

to multi-task effectively, have an ability to lead successful teams and

programs. Adept at planning a strategy development, trained in customer

satisfaction and retention. Strong loss Prevention and inventory control

standards. Staff Hiring & Scheduling. Merchandising and store

Operations. Knowledgeable in conducting performance evaluations.

Professional Experience

Wal-mart

Managed retail operations and merchandising programs.

Developed and implemented plans to increase sales and profitability.

Hired, trained, and supervised personnel. Monitored and controlled

inventory, improved accuracy. Managed P&L, general finances, and

payroll functions. Implemented effective communication programs that

increased productivity, employee satisfaction, and customer service.

Improved employee training process in areas of sales and customer

service

Assistant Manager

2005-Present

. Promoted to manage front end operations at Wal-Mart store.

Maintained adequate staffing, trained associates in register

operations and product knowledge. Received further training and

experience with food operations as well as general merchandise

operations. Involved with modular planning and store remodeling for

better presentation of store. Improved overall standards of stores.

Helped to reduce store shrinks from 1.9 million to a little over

$581,000. Also helped implement procedures to reduce accident by over

50%.

. Exceed profit and sales plan 2011, Super Max bonus for all

associates last quarter.

. Improved turnover percentage every year. Retaining quality

associates.

Overnight Grocery Lead

2004 -2005

. Acquired extensive retail knowledge and experience by

managing small overnight crew. Learned both merchandising skills

and time management. Improved people skills and problem solving

abilities.

. Improved leadership by training and instilling standards of

job performance.

. Implemented successful stocking techniques and complete buy-

in of company procedures and programs.

Customer Service Manager

1999-

2004

. Acquired experience with conflict resolution and customer

satisfaction. Obtain knowledge and experience through positions

in customer service/cashier, operations, sales floor, backroom,

and merchandising.

. Improved quality of work through fairness and consistency

. Improved customer service through staffing and training

EDUCATION

Business Management, Virginia Polytechnic Institute and State University

Blacksburg, Va. 1997-1999

Kaplan University Associate of Applied Science in Business Administration,

2010

Kaplan University Bachelors of Applied Science in Business Administration,

2012

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