Customer Service Sales

Brenda L. Owens

***** ****** *****

Upper Marlboro, Maryland 20774

Home: 301-***-****

Work: 301-***-**** ext. 2352

********@*******.***

Qualifications

Strong written and verbal communication skills. Proficient in Microsoft

Word, Excel, Power Point, Microsoft Publisher, Outlook, JD Edward, and

Internet Explorer. Able to organize and handle multiple tasks. Excellent

customer service skills. Extremely detail oriented. A strong team player.

A" People Person" who remains calm, diplomatic, and reassuring both on the

phone and face to face.

Work Experience:

Customer Service Coordinator/Administrative Asst. Custom Interiors

Riderwood Village, Silver Spring, MD

1/2006- Present

Responsible for marketing, selling, ordering, coordinating, inspecting,

and accounting for the installation of custom finishes and products in both

current and future residents' apartments. Schedule contractors and follow

up until completion of requested modifications. Maintain sales spreadsheets

for current and future sales. Code invoices for payment and approval using

JD Edwards's processing system. Issue purchase orders to contractors and

schedule the performance of work. Log all custom service checks received

and deliver them to the Finance Department. Provide pricing, product

specification, and availability per customer requests. Maintain the work

order and preventative maintenance system by entering all work orders from

all sub-departments of General Services into the work order system.

Generate and balance monthly reports with corporate. Perform data entry

responsibilities as directed. Review, organize, and maintain customer

files, and other required records. Maintain payment files for each vendor.

Answer telephone and give information to callers or route call to

appropriate person. Order general office supplies and distribute mail.

Manage accounts receivables collection to expectable levels.

Credit & Activation Specialist

Inphonic Technology, Largo, MD

6/2001 - 11/2005

Processed customer's credit application with all wireless cellular

carriers. Handled high in-bound calling volume. Met monthly quotas and

outlined expectations for call handling. Interacted with major

telecommunication carriers via the Internet, email, and telephone.

Demonstrated ownership of issues until resolution. Interacted with

customers as required.

Customer Service Representative/Inside Sales

Washington Cable Supply, Lanham, MD

4/2000 - 6/2001

Provided product and service information for call in customers. Negotiated

price and delivery of products from suppliers. Monitored order activity

for availability and shipping information. Prepared bids for customer

evaluation. Resolve customer complaints. Attracted potential customers

with product and service information and suggested related products

Inside Sales/Customer Service

Clark Security Products, Lanham, MD

12/1998 - 4/2000

Handled high in-bound calling volume. Negotiated prices and delivery of

products from suppliers. Responded to customer inquires and complaints.

Processed credits for returns and cancellations. Maintained inventory

levels.

Customer Service Representative

Merkle Computer Systems/Phoenix Systems Lanham, Maryland

4/1990 - 3/1998

Maintained customer files for subscription fulfillment. Processed mailings

for fund-raising. Monitored inbound/outbound telemarketing call center.

Monitored data entry and electronic banking processes for customers.

Processed reports for BPA, ABC, and postal audits

Education

6/1979 Florence-Darlington Tech College, Florence, South Carolina/

Associate Degree Business Administration

References provided upon request

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