Customer Service Quality Assurance

*** ********** ** ( Clarksville, TN ( *****

931-***-**** ( *********@***.***

Thomas E. Maga

objective

A long term growth position in which I may utilize and expand my

operational management and customer service skills to successfully manage

multiple high volume ready mix plants.

Summary of qualifications

A solid 10 year work history in the concrete industry. Professionally

managing multiple plants with attention to safety, quality assurance,

budget targets and personnel to ensure all plants run at peak efficiency,

while providing high quality customer service and concrete products.

Employment

2004-present OPERATIONS MANAGER Metro Ready Mix

Responsible for overall management and operations of the fast-paced, high

volume output of 7 concrete plants and 70 plus employees and trucks per

shift, including staffing, supervision, coordinating drivers and

management teams in an effective and profitable manner, while adhering to

environmental compliances and the company's environment of safety first.

Manages through leadership and employee acknowledgement. Responsible for

plant maintenance and repair, quality assurance, customer service, truck

inspections, personnel, performance evaluations, budget control, P&L

statements, inventory, payroll, batching and training.

Awards: 2007 Employee of the Year

2005 Horizon Award

2011 Employee of the year

2000-2004 ASSISTAN PLANT MANAGER Irving Materials, Inc.

Supervised 10 or more employees per shift. Routed, loaded and dispatched

trucks, operated and maintained plant in a professional and clean manner,

batched with ALCON as well as manual batching, performed concrete tests

according to ACI specifications, inventory and payroll.

1997-2000 LONG HAUL DRIVER TL Express/Boyd Bros.

Responsible for safety of the load, over-sized loads, keeping all

paperwork accurate and up to date and customer service.

1988-1996 SURVEYOR/HEAVY EQUIPMENT OPERATOR United States Army

Responsible for locating targets for artillery, maintaining equipment,

building roads, airfields and bridges.

CERTIFICATIONS & EDUCATION

CPR/First Aid Certification

TDOT Class 2 Concrete Technician

ACI Level 1 Certification

1997 Certificate of Completion & Class A CDL: Transportation Training

1984-1988 Certificate: Auto Body: Western Area Vo-Tech, Westland, PA

1984-1988 Diploma: Ft. Cherry High School, McDonald, PA

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