Customer Service Active Directory

Ray A. Taylor

Information Technology Professional with over 15 years' experience

planning and administering networks and information systems to ensure

maximum productivity.

> Extensive background implementing system upgrades and integrating

peripheral technology to continually expand functionality.

> In-depth end user support, application deployment, process enhancement

and training.

> Excellent customer service record; training users and proactively

identifying and resolving issues.

> Solid interpersonal and matrix management skills, translating business

needs into technical solutions.

> Engaged technologist; embracing challenge and continually upgrading

skills to maintain cutting edge.

Technical Skills

Certifications: Cisco Certified Network Associate, 2005; Microsoft

Certified Systems Engineer NT 4.0/2000 and 2003, 2008 server;

Microsoft Certified Professional WIN/XP, 1998; A+

Certification, 1998

Platforms: Windows Vista, Windows XP/2000/NT/98/95/3.1/NT

4.0/Netware 5.1

Hardware: POS, Routers, switches, hubs, Compaq

ProLiant and IBM Servers, PC components, PBXs, LAN testing

equipment, HP Blade Servers, DHCP, DNS

Software: MSOffice/2003 Suite, including

Word/Excel/Access/Visio/Outlook/Project; MS Exchange; Lotus

Notes; Sametime; Blackberry; Anti Spam; Anti Virus; Citrix;

Ghost; QAD; Cognos; Altiris; PeopleSoft; AutoCAD; HEAT;

Remedy, Micro Station, Active Directory, Empower 2,

ChemStation/ChemStore ver. B.03.01 B.03.03, Turbo Chrome,

Applied Bios Analyst, SQL LIMS P4, Ghost 10.1, Nextgen,

Terminal Servers.

Protocols: TCP/IP, IPX/SPX, Ethernet, Token Ring

Networks: LAN, WAN, VPN, Voice, Wireless 802.11B

Network Tools: ZENworks; Wise; pcAnywhere; Dame Ware; Active

Directory, VMWare

Professional Experience

Computer Integrated Solutions

February 2012- May 2012

Network Administrator

Contracted to support and maintain current client infrastructure by

monitoring and responding promptly to client trouble calls

- Responsible for the implementation and support Windows Servers 2008/R2

- Responsible for the support of VMWare 4.1/Vsphere 5

- Installation/deployment of Windows 7 operating systems

- Responsible for Active Directory Support

- Responsible for some Citrix/XenApp support on end user side

- Responsible for daily backup and monitoring, the health of existing

clients LAN/WAN network

- Install, troubleshoot and repair POS equipment (credit card and touch

screen terminals)

Intercare Community Health Network

March 2011 - January 2012

Network Communication Support Eng.

Hires to manage monitor and support of VMWare server Farm, SQL applications

databases, Nextgen application database.

- Responsible for the implementation and support of VMWare Farm

- Installation and Support of POS equipment /software

- Install Nextgen medical application on specific laptop devices

- Performed routine maintenance on VM server and application databases

- Support of Windows 2008 Terminal servers

- Managing object, creating users acct, and supporting Active Directory

- Supported, configure and maintained VOIP phone systems

- Responsible for insuring that daily backups ran on time

- Responsible for Deployment and support of Windows 7 32/64 bit ver.

Eurofins AvTech Laboratories Inc., Kalamazoo, MI

Jan 2006 - Jan 2011

LAN Administrator

Hired to manage and oversee LAN, witch included 12 Windows 2003 server, 2

Windows 2000 servers, also 4 separate Oracle 8i, 9i and 10g applications

severs, support for 150 users.

- Responsible for the day to day administrations of 12 windows 2003 server

- Supported VPN access for remote users

- Maine contact and go to person for issues relating to the loss of data

packets on local Network

- Performed routine maintenance on server and application databases

- Help support 4 Oracle Databases

- Setup and configured VMware backup domain servers

- Perform break fix for desktop and laptop pc

- Responsible for support of SQL LIMS platform

- Setup and configured HPLC connection to ChemStore, Empower Database

- Installed, configured and supported ChemStation/ChemStore client server

application

- Installed, configured and supported Empower client server application

- Responsible for insuring Change Control procedure was followed by

Employees

Apex Systems, Chicago, IL

Aug 2005 - Dec 2006

It Consultant

Contracted as Network Specialist to Jacobs Engineering Group, to maintain 5

Windows 2000/NT/Altiris servers and support LAN and 200 users. Responsible

for conducting daily data backups for data security.

- Maximized Altiris functionality, configuring desktop and assigning

distribution of software packages to appropriate users remotely.

Drastically improved business productivity. Fully documented Altiris

configuration and wrote clear management guidelines for IT staff.

- Responsible for creating deployable Ghost Images for WIN XP, WIN2000

professional operating Systems

- Resolve Active Directory problems.

- Used Wise Installation software to create deployable software packages.

- Created and Modified Group policy in an Active Directory environment

- Supported VPN remote access application and Active Directory functions.

- Resolved Visual Basic scripting and communication problem within Altiris

server.

- Troubleshoot and resolved wireless network, and access point's problems.

- Responsible for some Citrix Administration function, creating and

resetting password, granting users right

H.L. YOH Company, Kansas City, MO

Aug 2004 - June 2005

IT Consultant

Contracted as Systems Engineer to ADP to install, upgrade, troubleshoot and

migrate networks and information systems.

- Administered LAN and servers and established help desk and desktop

management functions supporting over 300 users. Implemented standard

software support and desktop cleanup procedures. Trained staff on

applications.

- Installed and configured PCs, applications and software patches. Tested

connectivity for large Token Ring network.

- Conducted security assessments for a virus monitoring system supporting

8,000 users. Analyzed anti virus updates and made improvements to protect

against threats.

Johnson Controls, Battle Creek, MI

Aug 2002 - July 2004

IT Coordinator

Recruited to manage 4 server 2 being NT cluster server the other two being

Windows 2000/2003 servers, LAN, workstations, peripherals and applications

for auto manufacturing plant, supporting 75 local users. Responsible for

continues monitoring and improvement of connectivity and system performance

to ensure maximum productivity.

- Insured that PLC machine was running properly during color change over in

JIT environment.

- Upgraded LAN and applications to meet Johnson Control IT standards.

Established trouble call and tracking system to achieve 15-minute

response time for end-user issues, and continued follow up through

complete resolution.

- Hardware and Software support for HP Blade servers.

- Supported manufacturing tools including QAD, Integrated Production

Controls and AutoCAD. Provided PeopleSoft support. Installed and

configured Maximo client.

- Responsible for the creation and deployment of software packages remotely

using Zenworks.

- Researched market to select quality, reliable computing equipment.

Tracked IT assets.

- Maintained back-up and disaster recovery plans to protect data and

systems.

Education

Currently Enrolled in Netg Online Classes, 2006

Oracle9i SQL: Basic Select Statements

Microsoft SQL 2005 Database Administration Part 1

Citrix Administering MetaFrame XP for Windows 1.0

Davenport University, Battle Creek, MI, 2004 - 2005

Continuing Education Program

Concentration in Data and Systems Virtualization

DeVry University, Addison, IL, 1997

Bachelor of Science in Telecommunication Management

Internship: Quantra Corporation, installed and configured user hardware and

applications

6903 Cypress Bay Dr

Kalamazoo, MI

Home: 269-***-****

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