Customer Service Quality Assurance

Mary E. Quarles

**** *. ****** **. ********* GA *0294

Cell: 678-***-**** / 404-***-****

**********@*****.***

ADMINISTRATIVE ASSISTANT and LOGISTIC COORDINATOR

PROFILE:

Highly experienced Administration Support and Logistic Coordinator that has

a proven record of 15+ years of self-accomplished and experience in the

Logistics Industry. A professional with transferable skills to

successfully support top management, senior management, organizational

personnel, internal and external customers to maintain the desired balance

of organizational mission. A strong team player with astute business

skills, superior professional communication, and applied learned logistic

strategies. A valuable effective planner to services management,

personnel, and your organization in today's competitive business arena.

An accomplished professional, confident, highly energized, self-starter,

and persuasive communicator with the ability to successfully manage

multiple responsibilities while in a multi-task supportive role. Proven

administrative planner skills utilized in cost effective collaboration of

logistic functions. An administrative support always focused on the goal-

based approach, timely and can be relied on for proven achievement of the

expected goal.

Summary of Career Goals

* Customer Service to consistently deliver projects on time in the business

environment and while effectively aligning service to clients on all

levels of an organization.

* Leadership to be a builder of high performance teams and a natural Team

Leader, Mentor, and Motivator who thrives in environments requiring a

high level strategist and a big picture thinker. Proven in serving

individual clients and business clients in all aspect of my career.

* Technology Management to keep abreast with current technological advances

with office Desktop software programs, telecommunications, security

protection, and organizational data bases.

* Communication to be a liaison between management, staff, and customers to

make communication a smoother transition. My excellent written and oral

communication skills can act to resolve problems, inquires, and concerns.

CORE COMPETENCIES

AS400/WMS SAP

Inventory Control Customer Relationship Management Team Leadership

Management Support

Billing & Invoicing AES Export & Import Shipping Scheduling Routing &

Workload Delegation Warehouse & Distribution Safety Training Accident

Prevention Microsoft Office Shipping & Receiving

UPS/FED EX Sit down forklift/Slip-sheet

EXPERIENCE

Mary E Quarles

Page 2

Rockwell Collins Atlanta, GA

2011 - 2013

Service Center Coordinator

As supervised will direct customer inquiries with regard to scheduling,

quoting and tracking of equipment via email or phone. Unpack customer

equipment for test/repair. Prepair documentation to ensure the equipment

complies with RCI policies and practices upon return to customer. Utilize

the SAP input or extract information. Assist in cross-functional

activities with departments and maintaining accountability on Collins

Rental/Exchange system.

O' Reilly Forest Park, GA

2010 - 2011

Quality Assurance

Performing one or more warehouse duties involved in the processing of

Quality Assurance procedures in a WMS DC (such as cycle count team,

accuracy checking, inventory control, profiling, or clerical).

Adecco/Nestle Lake City, GA

2009-2010

Shipping Clerk

Oversight of all shipping and receiving including prioritizing shipments,

determining route assignments. Responsible for handling scheduled freight

carriers and warehouse orders through final staging. Effective at

expediting orders, processing paperwork and handling customer service needs

according to availability of workload and staff. The result a high

performer and motivator at Inventory and Information Management in various

departments. Monitored the organizations facility and equipment safety

status by inspection to improve over all company safety performance.

DSC Logistic Fairburn GA

2006 - 2009

CSR/Shipping Clerk

Provided External Customer warehouse support by scheduling shipments,

inputting delivery information, delivery confirmations, and ship

confirmations. Provide customer service to all drivers with deliveries and

pickups. Communicated and coordinated all shipments delivered in a timely

manner. Completed daily and weekly yard checks for dropped trailer

accuracy.

UTI-Home Depots Atlanta,

GA 2003-2006

Scheduler

Interfaced with carriers at all levels, and provided schedule dates for

delivery of freight. Coordinate and monitored delivery schedules, delivery

personnel, Manage office operations and written correspondences.

Responsible for faxed documents, receipt of TF via online requests, input

TF by 10key, for appointments for delivery were accomplished daily.

Reviewed for accuracy inbound production work forms after warehouse

associates completed duties.

EXCEL-Unilever Best Foods

1996-2003

Customer Service Representative / Shipping Coordinator

Provided customer service support to external and internal customers in a

freight forwarding logistical industry. Process shipments throughout the

southeastern United States during peak shift by utilizing an automated

database of customers and stock accounting to ensure end-users receive

product generated via online requests. Managed traffic flow of carriers.

Generated shipping documents, bills of lading, export manifest and endorsed

all outing loads. Monitored elite and export customers' requests to assure

quality standards and special instructions were followed

Oversight of the damage and repackaging area (Recoup), and assisted in

maintaining an accurate inventory of these goods. Provided superb inbound

and outbound customer service. Demonstrated ability to utilize a forklift,

carton clamp, and pull-pack (slip-sheets).

EDUCATION

Abbeville High School Abbeville, SC Diploma 1985

Georgia Perimeter College, Decatur Ga.

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