Customer Service Manager

Anthony J Orozco

**** **** ****** ****** **** #**5

Phoenix, Arizona 85016

Cell Phone 602-***-****

Career Overview

I have a solid back ground in customer service with strong emphasis in management.

Consistently exceeds goals and customer service. Bi -lingual skilled worker for acquiring

employment.

Core Strengths

My core strengths I have numerous year of customer service experience. I have worked in

hotel hospitality for many years. I have and was recognized for my hard work and

willingness to assist people and great customer service skills.

Accomplishments

Perfect Attendance, Recognition for great customer service experience

Work Experience

Rent- A- Center October 2012 to April 2013

2929 W Thomas Road Ste 25

Phoenix, AZ 85033

Customer Account Specialist

Set goals and prioritize collection of hard accounts

Visit past due customers at residence

Reviews expired account and communicate with the customers to promote timely

payments

Maintain accurate records of past due account communicate with the customers to

promote timely payments

Maintain accurate records of past due account activity and daily activities

Complete customers service calls in a timely manner as assigned

Follow all policies and procedures and adhere to all standards

Load and unload truck per policy to protect merchandise

Pick up merchandise from customers’ homes as assigned

Keep assigned vehicles clean and maintained as required, for safe operation

Follow all safety, handling and transportation procedures to avoid personal injury and

property damage

Ensure personal compliance with applicable DOT regulations

Food City Sept 2011 to October 2012

4430 E McDowell Rd

Phoenix, AZ 85008

Produce Clerk

Responsible for the proper stocking and rotation of merchandise in the produce and

floral department, including trimming, watering, and merchandising of products to

ensure fresh, high quality offerings

Responsible for proper inventory control to maximize product freshness and availability

Answer questions from customers about produce and floral products and help increase

sales by handing out food samples and by recommending additional items to customers

Home Depot July2010 to March 2012

4848 N 43rd Ave

Phoenix, AZ 85031

Lot Attendant

Keeping the shopping carts clear of debris and in the cart corral

Help customers transport their purchases to their cars and unload their items

Phone Operator

Direct phone calls to correct department-Assist in answering member question

Phone Operator

Operates incoming, outgoing, and interoffice calls

May supply information to callers and record messages

May perform clerical duties, such as typing and sorting mail

Listen to customer requests, referring to alphabetical or geographical directories to

answer questions and provide telephone information.

Target July 2009 to May 2010

4515 East Thomas Rd

Phoenix, Az 85018

Lot Attendant

Keeping the shopping carts clear of debris and in the cart corral.

Help customers transport their purchases to their cars and unload their items

segregates damaged carts for maintenance and repair

Help collect and re-shelve misplaced merchandise strewn throughout the store

Cashier

Receive the amount of purchase in form of cash, credit cards or automatic debits

Balance cash draw at close of shift

Provide good service to all customers by maintaining a friendly environment

Resolve the complaints of customers if any

Stock items on the floor

Have knowledge of all products available in the store

Phoenician Resort November 2000 to January

2009

6000 East Camelback Rd

Scottsdale, AZ 85251

Banquet Set Up Attendant

Make sure guest satisfaction is all important to us. Show flexibility and accommodate last

minute customer change request, if at all possible

Clean/vacuum function rooms in use, during the day and in between functions, provide

meeting room set-ups with Ice water, glasses, note pads and pencils, exchange/clean

ashtrays.

As soon as possible after completion of any event, the function room set-up is to be

broken down, equipment moved to storage or to the next meeting location and the room

left cleaned, orderly and secured.

Anthony J Orozco

2911 East Indian School Road #155

Phoenix, Arizona 85016

Cell Phone 602-***-****

Keep the Convention Center Manager informed on a timely basis of any unusual

occurrence

Crt Clerk

Compiles data from vendor invoices and supporting documents

Compares invoices against purchase orders and shipping and receiving documents to

verify receipt of items ordered

Receiving, storing and shipping merchandise kept in warehouse

Handle loads and unload merchandise while it being received or when it being shipped

Keep records as goods enter and leave the warehouse

Order filters and assemble the merchandise for outgoing shipments

Distribute incoming packages to guest

Ship out guest packages upon request as well as clients

Utilize forklift machine to maneuver packages and stock packages in storage facility

Input bar code and scan bar codes from packages in computer base system

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