Customer Service Sales

ELIZABETH A. ATAMIAN

**** ********* *** • Upland, CA 91784 • C 909-***-**** • **********@*****.***

Customer Service Account Management

Professional Account Management Expert with over 10 years experience who enjoys working with people of diverse

backgrounds, cultures and professional levels. I am an adaptable proactive team player that possesses strong

communication, interpersonal, leadership and problem solving skills with extensive strengths in the areas of collections,

reporting, risk management, negotiation and account management. I have great networking skills and have built

collaborative relationships throughout my work experience.

Areas of Expertise

• Account Retention • Staff Training/Development • Networking Ability

• Market Growth • Heavy Call Volume • Expert Collections

• Client Relations • Promotional Materials • Team Building

• Financial Negotiations • Revenue Growth • Skip Tracing

Professional Work Experience

Customer Relations Manager, Reliant Support Services, Lake Forest, CA 2008

to 2012

• Identified new lead generation opportunities to help drive sales

• Built and maintained relationships via networking and strong referral base

• Provided excellent customer service to existing accounts to retain them (Account Management)

• Developed sales plan to meet or exceed sales goal for the year

• Identified key buying influence for “up sell” opportunities

• Consulted with existing accounts to assess the best solution regarding their needs

• Provided analysis on industry trends and competitor’s strategies to increase sales and improve market share

• Heavy prospecting and cold calling to solicit new service contracts from existing accounts( high level call

volume)

• Accurately generated and maintained existing client reports and files

• Provided excellent customer service to existing clients and internal staff and colleagues

• Built and maintained long term relationships with clients, internal staff and outside networking partners

• Generated proposals along with performing competitive negotiations to solidify and close deals

• Worked diligently to ensure goals were met for multiple accounts

• Earned recognition for maintaining high customer satisfaction feedback

Senior Charge-Off Collections Specialist, HSBC Holdings, Pomona, CA 1998

to 2008

• Responsible for preventing impending loss and increasing profitability through negotiation and enforcement of

scheduled collection campaigns, consistently achieving a high percentage of recovery

• Compiled and analyzed data for monthly management loss reports to measure portfolio performance

• Responsible for handling a high influx of in-bound and out-bound calls pertaining to the reconciliation and

collection of delinquent accounts

• Excellent ability establish mutually beneficial repayment schedules, providing clear and open communication

• Maintained the highest levels of quality control and ensured that staff members took the best possible corrective

actions bases on proven collection methods

• Provided excellent leadership and training to new hires (collection’s department)

• Participated in meetings suggesting ways to limit credit risks and increase collections on delinquent accounts

Elizabeth A. Atamian Page 2

Skills

Proficient in MS Office (Word, Excel, Outlook, PowerPoint)

Database, Reporting and Skip Tracing

Proficient in Internet Research

FDCPA Law and Compliance

Education

General Education, Central Connecticut State University, CT

Communication and Media, University of Hartford, CT

References

Available upon Request

Contact this candidate