Customer Service Sales
Resume:
Tracy B. Kirl
***** *** ***** ****. *******, TX *5078
******@*****.***
PROFILE
Driven, dynamic and results-oriented Director of Operations. 18+ years of telecommunications
experience. Proven ability to build successful divisions from inception and turn around underperforming
business. Expertise in Fiber Optic, Wireless, LMDS, Wi-Fi FTTH, and VOIP network development. Also
managed all forms of Construction Management, Network Design, Site Development, Project
Management, and Distribution.
AREAS OF EXPERTISE
Operational Management Construction Project Management
Strategic Planning P&L Management
Fiber Optic and Wireless Networks Budget Management - $80 million
Design, Engineering & Deployment Supply Chain Management
Inventory Control
Construction Management
Structural, Arial & Underground Facilities Disaster Recovery
Dispute Resolution
Acquisitions
Indirect Distribution
Client Relationships
Sales
Customer Service
Quality Assurance
Executive Presentations
Employee Leadership& Motivation
Contract Management
Fiber Optic, Wireless, LMDS, SoNet,
Risk Management
Wi-Fi, VOIP
Profitability
KEY ACCOMPLISHMENTS
Build large scale, state-of-the-art networks from inception through daily operations. Consistently deliver
complex projects on time and below budget. At CenturyTel, Inc.:
Implemented the company’s1st fiber optic long haul network.
Developed the company’s1stWi-Fi, LDMS and VOIP networks.
Identified potential benefits, revenue growth and provided a full cost analysis.
Led design, development, quality assurance, contingency planning and installation.
Experienced leader. Consistently increase corporate revenue and profitability.
As the Director of Sales and Corporate Operations for Diamond H Services, increased the customer
base by 30%+ in 2 years in a highly competitive market.
Established a new Indirect Distribution channel for SBC Communications. This highly successful
venture was immediately profitable and exceeded corporate revenue goals.
As a General Manager at Arch Communications, focused team on exceptional customer service. Led
operations to 38% annual revenue growth.
Led disaster recovery on the Mississippi gulf coast after Hurricane Katrina. As one of the 1st
responders in the area, ensured that CenturyTel networks were quickly restored.
Proven ability to turn around unprofitable and underperforming business. Recruited by CenturyTel to
help implement a mission critical fiber optic network project. The project was months behind schedule,
30%+ over budget and was endangering corporate stability.
Evaluated contractors, implemented corrective actions and worked through legal issues.
Completed the project in 8 months, more than doubling previous productivity levels.
The completed network significantly increased revenue potential and improved service offerings.
Evaluate and recommend potential acquisitions. Lead transition and network integration.
Significantly improved CenturyTel revenue and market position through the acquisition, development,
implementation and operation of 18 metro fiber optic networks.
Evaluated each acquisition including risk, growth, investment, budget, staffing & revenue potential.
Managed network integration and ongoing operations nationwide.
Led 7 regional managers with up to 50 employees per region. Managed an $80 M budget.
Tracy B. Kirl, cont.
CAREER EXPERIENCE
Gajeske Inc. {Kirl Consutling Group} 2012- 2013
Divisional Manager, Dallas Territory
Establish policy and procedures to bring the Division in line with corporate goals and philosophy. Restructure the
entire outside and inside sales force to improve performance and margin. Control cost and correct inventory issues.
Decreased cost and expenses by 1/3rd.
Managed the remodel of the office and warehouse in order to provide a more functional work place.
Properly staff all positions.
Assist other divisions with various needs.
Diamond H Services, Inc. / Cherokee Drilling, Inc. {Kirl Consulting Group} 2008-2012
Director of Sales and Corporate Operations Prosper, TX
Lead all sales and operations for a privately owned oil & gas construction and telecommunications company.
Manage projects, clients and network construction across 10 states.
Increased customer base by 30%+ in 2 years.
Negotiate and administer all customer and vendor contracts.
Assist CEO in developing strategic direction.
Implement and manage capital and operating budgets. Create project timelines, plans and budgets.
Evaluate risk, provide cost analysis, track sales, maintain profit margins and monitor staffing forecasts.
Nera, Inc. Plano, TX 2006 - 2008
Project / Construction Manager – North America
Nera is a global network provider based in Norway.
Led network sales, construction, customer service and operations across North America.
Led the engineering and construction of wireless networks nationwide.
Ensured project alignment with client strategic, budgetary and contractual commitments.
Implemented and managed over $36 million in construction projects.
Produced sales quotes for products and services. Established pricing.
Assisted in sales presentations and oversaw development of service level agreements and customer contracts.
Managed customer service including problem resolution and billing.
Responsible for all North American network operations.
CenturyTel, Inc. Monroe, LA 2000 - 2006
Manager of Fiber and Wireless Construction and Development
Directed network development and revenue growth for one of the nation’s leading telecommunications providers.
Oversaw the evaluation, acquisition, implementation and operations of 18 metro fiber optic networks, a
long haul fiber transport network and wireless networks.
Led disaster recovery including all operations required to restore the MS coast network after Hurricane Katrina.
Negotiated internal and external relationships to maximize profitability and ROI.
Managed sales activities and consistently met or exceeded a $125K monthly quota.
Led construction including contract negotiation, property acquisition, legal obligations, contractor
management, bid management, timelines, quality assurance and inspections.
Deployed LMDS, Wi-Fi and VOIP networks.
Delivered executive and educational presentations for up to 1200 attendees.
SBC Communications Metairie, LA 1998 - 2000
Director of Indirect Distribution
Established a new Indirect Distribution division to market SBC wireless products in existing retail outlets in the TX
to FL region.
Created new channel from inception. Developed strategic plan, hired team and identified target market
Led and coached team of 5 direct reports and 150+ employees.
Quickly developed robust sales channel revenue. Exceeded all revenue and profitability goals.
Managed billing, collections and churn. Created procedures to ensure customer retention.
Created capital budgets for 11 states and 33 primary markets.
EDUCATION & CERTIFICATIONS
Certified Project Manager (2001) University of Colorado
Business Management (1989) Northeast Louisiana University
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