Administrative Assistant Customer Service

Robin K. Canada, PHR

**** ******* ******, ******** *******, CO 80923

Mobile 765-***-**** E-mail: *********@*******.***

Objective

Dedicated Human Resources professional seeking a position in a Human

Resources role where my broad work experience, formal education, attention

to detail and interpersonal skills will contribute to the growth and

development of an organization and their associates.

Professional Strengths

. Experienced, loyal, Executive Committee member who seeks to

understands all aspects of the organization to ensure overall success

. Strong follow through regarding all work completed to guarantee

quality standards are met

. Knowledgeable regarding training, conflict resolution, as well as

implementing and maintaining employee morale and recognition programs

. Driven to protect the company against risk by thoroughly completing

tasks in accordance with the established guidelines

. Identifies problems and enjoys analyzing and solving them

. Effective communicator who is respectful and cautious

. Understands and takes pleasure in all aspects of the Human Resource

function to include benefit administration, employee relations,

recruiting, hiring, training, record keeping, policy and job

description creation as well as staying current with all State,

Federal and local laws

Areas of Expertise

Policy Development

Training Facilitation and Creation

Internal Investigations

Professional Communication

Customer Service Skills

Benefit Administration

Management Philosophy

. Create a positive, open environment for all associates, managers and

directors

. Analyze trends to ensure proper development of all associates

. Develop clear, attainable, goals and objectives for each department's

HR function

. Consistently encourage and respect diversity and sharing of ideas

among associates

. Assist each department in working together to build a more cohesive

team environment

Policy Development

. Created a cross-training program to assist in employee development and

retention

. Developed job skills checklist template to assure all associates are

properly trained in their responsibilities

. Review, research and develop job descriptions to ensure proper

documentation and expectations

Certifications/Trainings

. Professional Human Resource (PHR) certification

. Red Cross First Aid and CPR certification

Education

. Purdue University, Bachelor of Science: Hospitality & Tourism

Management

Computer Software Skills

. Advance skill level Microsoft Office Suite

. Word

. Excel

. Outlook

. Publisher

. Powerpoint

. HRIS/Payroll Programs

. M3 - Abra

. TimesSaver

. Paylocity

. Miscellaneous Programs and Resources

. Company specific application tracking programs

. Company specific online training programs

. Predictive Index program

Professional Experience

Director of Human Resources, Crowne Plaza, Colorado Springs, CO

10/2010-06/2012

Overview:

Responsible for all functions of Human Resources for 250 associates in a

500 room upscale, full service hotel. Supervise HR Coordinator/IHG

Trainer. Serve as Executive Committee member for the hotel and assist with

the success of the overall planning, budgeting and policy implementation

for this property.

Selected Results:

. Ensure compliance with all State and Federal laws

. Create ads and advertise to recruit candidates for open positions

utilizing web based and print sources

. Screen applicants to determine qualifications utilizing behavior based

questions

. Facilitate individual and group interviews as determined by protocol

. Prepare and extend offers of employment to successful candidates

. Create and lead orientation, customer service and other team member

training sessions as dictated by protocol

. Manage employee relations to include reviewing and addressing employee

counseling sessions

. Develop, implement and maintain recruitment, retention and succession

plans

. Prepare Monthly Reports regarding financial, insurance, workers

compensation and employment information

. Handle compensation, payroll issues and policies as well as process

payroll and maintain records

. Administer all wage and benefit programs including Workers

Compensation, Unemployment and group insurance benefits

. Plan and execute employee events and recognition programs to ensure a

positive employee morale

. Ensure management utilizes employee retention programs

. Create and facilitate Employee Opinion Survey annually and manage

follow up programs to increase survey results

. Create and implement employee development programs and ensure they are

utilized by all department heads

Director of Human Resources, Antlers Hilton, Colorado Springs, CO

12/2007-10/2010

Overview:

Responsible for all functions of Human Resources for 150 associates in a

292 room luxury, full service hotel. Supervise HR Coordinator, Manager and

Administrative Assistant. Serve as Executive Committee member for the

hotel and assist with the success of the overall planning, budgeting and

policy implementation for this property.

Selected Results:

. Ensure compliance with all State and Federal laws

. Create ads and advertise to recruit candidates for open positions

utilizing web based and print sources

. Screen applicants to determine qualifications utilizing behavior based

questions

. Facilitate individual and group interviews as determined by protocol

. Prepare and extend offers of employment to successful candidates

. Create and lead orientation, customer service and other team member

training sessions as dictated by protocol

. Manage employee relations to include reviewing and addressing employee

counseling sessions

. Develop, implement and maintain recruitment, retention and succession

plans

. Prepare Monthly Reports regarding financial and employment information

. Handle compensation, payroll issues and policies as well as process

payroll and maintain records

. Administer all wage and benefit programs including Workers

Compensation, Unemployment and group insurance benefits

. Plan and execute employee events and recognition programs to ensure a

positive employee morale

. Ensure management utilizes employee retention programs

. Facilitate Employee Opinion Surveys bi-annually and manage follow up

programs to increase survey results

. Create and implement employee development programs and ensure they are

utilized by all department heads

Human Resources Manager in Training, Hilton Downtown Indianapolis

06/2007-12/2007

Overview:

Successfully completed an intensive HR training program in four months.

After completion I was primarily responsible for Training, recruiting,

employee recognition and record keeping

Selected Results:

. Conducted New Hire Orientation Training as well as require Hilton

Training

. Reviewed online applications, conducted pre-screen calls and arranged

for in person interviews

. Conducted in person interviews in a group or individual setting

. Conducted reference and background checks as well as monitored pre

employment drug testing

. Create offer letters

. Input new employees into the payroll system and create personnel files

. Facilitate Safety Bingo games, update bulletin boards with employee

event photos and safety information

. Update Hilton training binders

. Learned all HR role and laws

Corporate Relations/Administrative Assistant, Purdue University, West

Lafayette, IN 7/2001-5/2007

Overview:

Served in various clerical roles such as Secretary IV in the History

Department, Administrative Assistant in the Student Wellness Office and

then promoted to Administrative Assistant in the Development Office in the

School of Electrical and Computer Engineering. My final position was as

Administrative Assistant/Corporate Relations Liaison.

Selected Results:

. Transcribe manuscripts for Professors

. Conduct clerical duties for History staff

. Coordinate graduate student and full time staff member events and

projects for the Student Wellness Office

. Recruit, hire, train and monitor student employees

. Plan all on and off campus alumni events for ECE

. Coordinate with corporate partners and graduate student organizations

to plan and execute recruitment events

Administrative Assistant, University of Arizona, Cancer Center, Tucson, AZ

12/2000-6/2001

Overview:

Work as a clerical assistant to an Oncologist who was also a professor in

the school of medicine. Create Purchase Orders for office supplies;

schedule appointments with vendors; assist with grant submissions; proctor

exams and supervise student workers. Created reports and input data that

contained confidential information. Assisted department by filing, copying,

faxing, and covering phones.

Selected Results:

. Orders were created

. Databases were updated

. Grants were submitted

. Completed work on time

Administrative Assistant/Operations Manager, Pharos-Tribune, Logansport, IN

10/1997-11/2000

Overview:

Started as a clerical assistant to the Advertising Department and was

promoted within a year to Operations Manager. Create marketing reports;

coordinate with sister newspapers on advertising partnerships; handle all

internal and external problems, concerns and complaints.

Selected Results:

. Coordinated regional advertising events with sister newspapers

. Assisted with the planning and implementation of community events

. Conduct marketing research to create weekly marketing reports for the

Sales team

. Resolved employee and customer issues

Administrative Assistant, Memorial Hospital, Logansport, IN

07/1991-10/1997

Overview:

Started as an Office Manager for a physician's office then transferred to

Patient Accounts where I was a Collections agent and Cashier. I was

promoted to Administrative Assistant for the Facility Services Team. In my

final position I was responsible for receiving all call/work orders for

concerns with medical equipment, facility equipment issues and building

concerns. Participate in 7 sub-committees.

Selected Results:

. Received work orders, assigned and distributed them among the

engineers

. Met with contractors and vendors to coordinate construction programs

. Work closely with the Engineers to ensure timely completion of the

most urgent tasks

. Conducted Safety Training at New Hire Orientation[pic][pic]

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