Customer Service Manager

Claudia Romy

*** ** ***** *** ******** Pines, FL 33025

Phone: 954-***-**** E-Mail: ***********@*****.***

Objective

My objective is to give one hundred percent in order to improve every aspect of the company. As a team

member I will utilize my skills and abilities, alongside the talent, to diversify and expand every show and

segment is bestowed upon me.

Experience

Univision Radio

Radio Host Talent (January 2012 – June 15th 2012)

- Official substitute of Roxana Garcia on “El Colmillo show”

- Worked alongside Carlos Calderon on “El Colmillo show”

- Worked alongside Eduardo Martell “Vikingo” and Rafael Hernandez “El Alcalde” en “Locura

Deportiva”

AM Network Producer and Social Media Coordinator (May 2010 - June 15th 2012)

Producer of “Locura Deportiva”, “Directo al Blanco”, and “El Colmillo”

- Design of rundown: structure and alignment of information, promos and intros.

- Supervised flow of current information and audience interaction on every social media platform

such as: Twitter and Facebook.

- Send and supervised delivery of prizes to listeners.

- Create new and diverse segments for the show.

- Research of show’s content from recent news to headlines and trivia.

- Coordinate interviews and guests.

- Covered Annual event for Univision Corporation: St Jude Hospital (Memphis, TN).

- Covered Annual event for Univision Corporation: Teleton (Mexico).

Clear Channel (Mega 94.90) (internship) (September 2009- December 2009)

On-air Assistant and Promotions

- Worked alongside the promotions department on maintenance of the radio station’s website.

- Filter listeners’ calls.

- Send and supervised delivery of prizes to listeners.

- Covered the Red Carpet event at the Latin Billboards.

- Update of “Mourning Show” web site

- Research of shows content such as: Entertainment news, Phone taps and scripts.

Kenneth Cole Productions. – Dolphin Mall. Miami, Fl

Assistant Manager August 2009- February 2010

• Supervised personnel

• Inventory control &Payroll

• Arranged visual and display merchandise

• Train and develop all new hires and ensure the training program is being executed

• Follow all company policies and procedures

Kenneth Cole Productions- Dolphin Mall

Floor supervisor January 2007- August 2009

• Supervised personnel

• Opening, closing shift

• Paperwork

• Daily cash reconciliation

• Inventory control

• Preparations of sales reports

• Being able to resolve customer issues on a prompt time by providing excellent customer service

Skills

Television Studio Production

Audio Vault

News Boss

Pro Tools / Adobe Audition

Programming

Video Editing (Final cut Pro)

Music Promotion

Television & Radio journalism

Teleprompter

Marketing & Advertising knowledge

Bilingual (Spanish & English)

Good computer skills (Microsoft Office/Outlook/Quick Book)

Education: The Art Institute of Ft. Lauderdale

Associate of Science Degree in Broadcasting May 2008 - March 2010

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