Customer Service Manager

Kyla Winn

913-***-**** ********@*****.***

Education

BA in Biology

University of Missouri, Columbia

2008

Work History

CVS Caremark Specialty Pharmacy -

Pharmacy Service Representative 2011-present

Managed new pharmacy benefit plan structures for insurance

clients and their patients

Specialized in oncology medication and therapies with

strict manufacturer regulations

Implemented innovative processes to improve cost

efficiency

ClaimSolution LLC -

Manager of Claims Administration 2009 - 2011

Delegated small property claims from insurance companies

to independent appraisers

Created companywide training manuals on policies, new

processes and procedures

Coordinated with sales standards for same day/next day

turnaround and efficiency

Veteran's Affairs Hospital -

Student Laboratory Research Assistant 2006 - 2008

Performed organ harvest surgery on clinical trial rodent

specimens

Collected trial data and facilitated team discussions of

results

Identified and analyzed complex problems and assisted with

finding practical solutions

Worlds of Fun Amusement Park -

Lead of Park Operations 2002 - 2005

Supervised, trained and scheduled a team of 35 employees

Standardized developmental training by providing coaching,

mentoring and guidance to team

Fostered a supportive team atmosphere emphasizing

exceptional customer service

Organizations

and Volunteer

Work

National Association of the Advancement of Colored People

(NAACP)

MAP Scholar

Kansas City VA Medical Center Emergency Room

STARS Leadership Program

Benton Elementary with A Way with Words and Numbers

Children's Mercy Hospital

National Society of Black Engineers (NSBE)

References References are available upon request.

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