Customer Service Human Resources

Joycelyn Hamming-Guarneri

***** ****** ***** ****: 909-***-****

Rancho Cucamonga, CA Cell: 909 938-

5750

***** *****: ******@***.***

High Impact Manager

Cross Functional Experience and Cross Industry Expertise

I am a highly qualified Manager offering 25 years' experience in the

Business Industries with emphasis in Management, Business Development,

Human Resources, Sales, Medical, Retail, Public Relations, Event Planning

and Customer Service. Detail oriented and result driven leader with

advanced level competencies in effective management theories. Talents

include strong Management, Human Resources, Fundraising, Sales, Marketing

Events, Maximizing Productivity and Employee Personal/Professional

Development. Strengths in:

Organizational Development Human Resources

Business Development Project Management

Event Coordination Leadership Development

Strategic Planning Corporate Budgeting

Team Development Assessment Facilitation

Professional Experience

Ontario Reign Professional Hockey

Hope Reigns Foundation - Ontario, CA (2008-May 11)

Director of Client Relations & Events

Entertain and nurture relationships with clients, players and prospects

through creative

means including but not limited to: networking events, speaking

engagements, prospect

sampling at games, seat visits at games, ticket sales, open houses at arena

and outside meetings.

Manage and oversee the budget for the Hope Reigns Foundation/Events.

Oversee the day-to-day

operations of the Business Office. Assist with hiring and developing of

all personnel.

Key results:

V Development of the Hope Reigns Foundation

V Designing of Logo and Mission Statement

V Development of Fundraising Events

V Retention of Corporate Sponsors

V Fostering of Customer Relationships

V Player Relations and Development

Piezosurgery Inc. - Matawan, NJ (2005-

2007) Academy Manager

Negotiate all contracts/travel for physicians for Piezosurgery courses.

Travel monthly to university campuses nationwide to execute and market the

upcoming lectures and trade shows. Executive Assistant to CEO, extensive

travel nationwide, managing and overseeing of all event coordination, trade

shows, company events and Public Relations and Marketing Development.

Key results:

V Developed Marketing and Promotional Events for Physicians

V Tradeshow Development

V Public Relations and Marketing

V Business Office Management

V Fostering of Client Relationships

Ontario Mills - Ontario, Ca (2001-2005)

Retail Administrator

Day-to-day operations of mall management team. Assist with hiring and

developing of all personnel. Accounting: A/R & A/P and Payroll.

Coordination of all vacant window displays. Ensure staff maintained a high

level of productivity and Customer Service.

Key results:

V Oversee the day-to-day operation of a Retail Business Office

V Event Coordination of Mall sponsored events

V Public Relations and Marketing

V Assist General Manager with leasing and mall operations

V Problem Solving

EDUCATION

California State University, Long Beach - Long Beach, CA

Business Administration Major

Chaffey College - Rancho Cucamonga, CA

Medical Management

Certified Human Resources Generalist

Certified Event Management Specialist

HONORS

Customer Service of Excellence Certificate

Public Relations/Marketing Certificate

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