Customer Service Project Manager

Glee T Smith **** Olivia Road Baltimore, Maryland 21220

443-***-**** *****@***.***

OBJECTIVE: To further my professional career with an executive level management position in a world class

company. Seek to diversify my skills in another industry and as part of a larger organization.

HIGHLIGHTS: 33 years experience as a Manager and Operations planning.

33 years of progressive experience and responsibility with documented success in the areas

of Customer service skills at various organizational levels.

35 years proven record of accomplishments in Quality control and timely project completion.

Quickly learn procedures and methods.

Computer literate - can quickly learn new software.

EXPERIENCE: Securus Final Expense Edison, New Jersey

Senior Advisor March 2012 to Present

Implement sales plan and manage all phases of the sales cycle from prospecting to close and

follow up support. I ensured that each customer received outstanding service by providing

financial advice, explaining the terms and conditions of the policies, calculate premiums, choose

insurance programs which also covers a variety of risks and helped clients. Ensure that the

requirements are fulfilled.

Earned excellent sales performance.

Provided sound financial, insurance and wealth management services to protect client assets

and grow the net worth of their respective portfolios.

Parr Inspections Fairfax, Virginia

Inspector June 2011 to Dec. 2012

Independent consultant performing disaster housing inspections. Conduct room by room

inspection of residential buildings. Record damages in a pen base hand held computer loaded

with FEMA software.

Responsible for planning and maintaining clients database.

performed research of property ownership.

Maintained a variety of records and computer files for review.

Titlest Ltd/ 557 Ltd. Baltimore, Maryland

General Manager and Special projects June 1992 to Nov. 2012

Directed the startup of a new restaurant with 160 seats. Took over day to day management

including staffing, training, purchasing, cost control, facilities, maintenance, advertising, customer,

marketing and menu development. I ensured that each customer received outstanding service by

providing a friendly environment, which included greeting and acknowledging every customer.

Received several increases in salary and responsibility as a reward for contributions and hard

work.

Consistently received exceptional reviews from customers for delivering outstanding service.

displaying exceptional sales and customer service skills.

Handled cash transactions and oversaw daily bank deposits

Take necessary actions for opening new stores with the due procedure for hiring and

recruiting supportive associates along with the required training.

Reduced labor and cost of goods sold by 20%

Trained restaurant sales staff in operating, marketing and merchandising products.

Analyzed and upgraded kitchen equipment.

Creative Woodwrights Clarksville, Maryland

Project Manager March 1986 to June 1992

Design and build custom cabinets and counter tops. Oversee all phases of construction from

demolition, insulation, drywall, painting, finishing, flooring, roofing, siding, window, doors,

cabinets, appliance installation, patio, decking, tile and trim.

Provide necessary coordination and planning with the subcontractors.

Ensured proper installation through accurate reading of blueprints. lead team to perform all

phases of construction.

Offer necessary on site administration along with proper quality control measures for ensuring

the entire project finish on time and due budget.

Carried out budget preparation, estimation and bids along with producing various proposals,

planning and necessary contracts.

Responsible for subcontract negotiations and purchase orders as well as usual contracts with

customers.

Atlantic Western Carriers Clarksville, Maryland

General Manager March 1980 to March 1986

Prepare annual capital and expense budgets, plus create and implement improvement initiatives.

Lead day-to-day operations of transportation, and provide strong management set policy and

provide guidance for day-to-day operations. Coordinate and delegate the work of line haul

operations in the areas of Pickup and Delivery. Make sales calls when required. Resolve

customer problem/issues when necessary. Control costs to keep them within plan, including risk

minimization for the company in all areas such as claims and safety. Work closely with Safety to

ensure compliance with Safety audit, company policy and external regulations. Ensure the work

environment remain positive based on trust and respect thus ensuring we maintain a non-union

status.

EDUCATION: The Community College of Baltimore County Essex, Maryland

Career Development and Computer Training

Howard Community College Columbia, Maryland

Business Management

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