Customer Service Manager

Timothy T. Holler II

**** ******* *** **. *********, TN 37091

615-***-**** or *****.******@*****.***

Education

S.A.E. institute of Technology

June 2012- Feb. 2013

Audio Engineering Program

EXPERIENCE

Titan A/V

July 2010- Present

Nashville, TN

Owner/Technician/Sales

Installation of high end Audio and Visual equipment

Sales of high end A/V equipment

Time management of 2 other installation technicians/salesman and 1

assistant

Management of day to day business

Maintain/Manage Inventory

Louis DeBerry Special Needs Facility

Nashville, TN

Corrections Officer

January 2011-August2011

Provided security for the Tennessee Department of Corrections state

penitentiary

Oversaw the care and well being of the inmate

Restrain and monitored inmate movement and activity

Conducted searches of inmates, cells, and visitors

Prepared reports and disciplinary write-ups

A member of the Correctional Emergency Response Team (C.E.R.T.)

Creation Gardens

Nashville, TN

Route Manager

June 2009 - July 2010

Delivered high quality produce to five star restaurants in the

Nashville area

Oversaw time management and quality of produce for six other deliverymen

Maintained a professional attitude with Chefs from places such as Ruth

Chris, Union Station Hotel and Restaurant

Louis DeBerry Special Needs Facility

Nashville, TN

Corrections Officer

January 2009 - June 2009

Provided security for the Tennessee Department of Corrections state

penitentiary

Oversaw the care and well being of the inmate

Restrain and monitored inmate movement and activity

Conducted searches of inmates, cells, and visitors

Prepared reports and disciplinary write-ups

A member of the Correctional Emergency Response Team (C.E.R.T.)

Williamson County Sheriff's Department

Franklin, TN

Sheriff's Deputy Corrections Division

November 2007 - January 2009

Provided Security throughout the Correctional Facility

Oversaw the care and well being of inmates

Restrained and monitored inmate movement and activity

Conducted searches of inmates, cells, and visitors

Prepared reports and disciplinary write-ups

Managed weekly inmate visitation

Trained newly hired employees as a Field Training Officer (F.T.O.)

Participated with Security Threat Groups (S.T.G)

Founding member of the Correctional Emergency Response Team (C.E.R.T.)

Girtman and Associates

Nashville, TN

Journeyman Locksmith Manager

August 2005 - September 2007

Opened and closed the lock shop

Placed stock orders

Manufactured High Security Locks

Calibrated High Security Keys

Managed employee time and schedule in the lock shop

Assisted Customers in a professional and respectful manner

Extensive use of hand tools and job specific calibrating equipment

Fork lift, Tow Motor, and Lull experience

Maintain Lockshop/HardwareDept. Inventory

Girtman Total Openings

Nashville, TN

Installation Apprentice

August 2002 - August 2005

Performed Commercial Door and Hardware Installation

Assisted contractors and project managers

Jobs site troubleshooting

CERTIFICATES

223 Mini 14 Assault Rifle

.38 Caliber Revolver

12 Gauge Tactical Shot Gun

Chemical Agent O.C. Standard User

Chemical Agents CN/CS/OC and Delivery Systems

Specialty Impact munitions & Weapons

(Above Acquired) May 12, 2009

(Prequalified) May-21-

2011

Basic Revolver and Glock Transition

December 10 -13, 2007

Williamson County Sheriff's Department

Basic Orientation

December 14, 2007

Williamson County Sheriff's Department

Eight Hour OC - S.I.C.D.S (Sudden In Custody Death Syndrome) Course

December 14,2007

Williamson County Sheriff's Department

TCI Basic Training

January 11, 2008

Williamson County Sheriff's Department

SKILLS

I have extensive experience in management and customer service. I work

and get along well with others in a respectful manner. I can learn very

quickly in a fast paced environment and work well with deadlines and

responsibilities, and even in stressful situations. In addition, to this I

communicate well with co workers. I enjoy working where I have the

opportunity to learn new information and skills everyday. I have a great

appreciation for accuracy, attention to detail, and strive to do my best in

all my endeavors.

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