Customer Service High School
Resume:
Karla Ordonez
Téléphone : 514-***-**** or 514-***-****
Courriel : ***.*@*******.***
Full Time
Résumé
• Dynamic and time management skills
• Responsible and autonomous
• Organized and respectful
• Prioritize workload
• Multi-tasking skills
• Resourceful
• Punctual
• Honest and good listener
• Facility to adapt to new environment
• Always ready to face new challenges and learn new things
• Team worker and customer service oriented
• Sense of initiative and my social side has always helped to achieve my goals
• Working with multicultural and multiethnic groups is amongst my personal interests.
• I adapt easily and quickly to any context and to anybody that I have to work with.
Studies
• 2013-2014
o Criminology, certificate. Université de Montréal.
• 2008- 2012
o Psychology, Specialization program. Concordia University.
• 2004-2007 (Ville de Quebec,QC)
o Diplôme d’Études Collégiales Sciences humaines; psychology profile. Collège Champlain St. Lawrence.
• 2003-2004 (Ville de Quebec, QC)
o High School diploma. St-Patrick High School.
• 2002-2003 (Rio de Oro, Colombie)
o International studies. Escuela Normal Superior.
• 1995-2002 (Toronto, ON)
o Elementary and High School. St.Francis Catholic School et St.Patrick High School.
Languages
• English
• Spanish
• French
Work Experience
Big Time Jan 2013-
Customer Service
• Watch sales (Michael Kors, Fossil, Diesel, Skagen, Swatch, Citizen, Keneth Cole,G-shock, Guess, Ice watch)
• Watch repairs
• Visual merchandising
• Detailed information provided to customers concerning products
• Respond to calls
• Responsible for cash register
• Reception
• inventory
Bijouterie Most
Assistant manager, sales Fall 2005 - 2012
• Customer Service
• Social media marketing
• Employee recruitment
• Sales of high-end jewelry, watches and other products
• Jewelry repairs
• Watch repairs
• Visual merchandising
• Detailed information given to customers about watch and jewelry products
• Respond to calls
• Inventory
• Responsible for opening and closing
• Reception
• Responsible for cash register
• Implementation of sales and diverse promotions
• Inventory
• Creation of showcase
• Receiving of parcels
• Worked with Pandora, Movado, Thomas Sabo, Tissot, Swatch, Hamilton, Kit Heath
• Attended JCK and Couture Jewelry Conventions at Las Vegas, 2011 et 2012 and Baselworld 2013
Café La Gitana
Barmaid Winter 2010
• Responsible for dividing the floor amongst all employees
• Customer service
• Serve shisha as well as drinks such as different types of coffee, cocktails and other alcoholic beverages
• Maintenance of diverse machines
• Responsible for conserving patience and good mood for customers
Gelato Kaskade, Ice Cream shop
Sales Summer 2005
• Maintenance of diverse machines
• Inventory of products
• Customer service
• Responsible for conserving patience and good mood for customers
Jazz Cafe
Entertainment Winter 2005- Winter 2006
• Jouer la guitare, chanter et amuser les clients
Independent English and Spanish teaching to children
• Help child overcome the barrier of shyness and sow the desire to learn the language
• Adapt to various personalities
• Personalize teaching methodology
• Maintain child interested and encourage them to keep learning
Social Implication
• Volunteer for Service Correctionnel du Canada. 2011-2012
• Volunteer for NGO COREDUCAR in Cartagena, Colombia. Social work with children of lower socioeconomic status that are part of a resource-lacking community, where poverty and violence are present everyday in their lives. 2007.
• Created activities where children expressed themselves in an artistic way where they shared their ideas with other children.
• Informal round talks where the children spoke of their personal experiences in the neighbourhood and a collective analysis of the situation.
• Created activities where the children learned the importance of responsibility, punctuality in which each child had a specific role.
• Food service
• Volunteer for Scott Mission (Toronto), food bank and shelter for the homeless. 2004
Interests and capacities
• Microsoft office
• SPSS- Statistical analysis software
• Music: Guitar, singing
• Theatre
• Reading and writing
• Working and meeting new people
• Posses a license and vehicle available
Contact this candidate