Customer Service Sales

Amanda K. Casale

*** * **** *** *** *

518-***-****

Albany NY,12208

********@***.***

Career Overview

Personable and responsible Sales associate with + years of experience

working in fast-paced environments. Solid team player with great positive

attitude. Willing to learn and is friendly fast and efficient.

Core Strengths

. Effective solution development

. Proficient with handling large sums of money

. Excellent communication skills

. Fast learner with a wide range of practical skills

. Cash management

. Courteous demeanor

. Enthusiastic developer of good relations with clients

. Top sales performer

. Customer service oriented

. Proactively seeks coaching to development service and sales skills and

identify and share ways coaching would be most beneficial to all.

Accomplishments

. Excellent Customer Service Skills.

. Consistently received positive feedback from guests and created repeat

business by developing long-term relationships with customers.

. Compiled inventory lists and worked with vendors for product pricing

and special orders.

. Handled high volume sales with cash, credit and gift card

transactions, balancing cash draw at end of shift with 100% accuracy

rate.

. Consistently generated additional revenue through skilled sales

techniques.

. Product Promotion

. Cashier

. Achieved highest number of new credit accounts opened within 1-month

period.

Work Experience

Teller, 08/2011

First Niagara Bank - Latham, NY

~Preformed as a customer experience champion, a service and sales

facilitator as well as a consumer banking transaction expert.

~Convert service interactions to sales referrals and achieve prescribed

referral goal.

~Maintain operational proficiency in performing client transaction/service

while conducting back office compliance and security procedures

able to stay informed and be clear in understanding operational changes, as

they occur during a hectic rush.

~Adhere to pertinent laws, regulations, Company compliance policy and

external compliance requirements

~Facilitate customer transactions in an accurate and timely fashion and

provids a consistent and exceptional customer experience that helps

contribute to the attainment of branch customer satisfaction and loyalty

targets.

~Demonstrates exceptional customer service behaviors to create advocacy

and earn the right to expand relationships by doing what's best for the

customer by referring to branch team members and cross-functional business

partners as appropriate.

~Take personal ownership for the resolution of customer service issues

~A positive and effective team player by helping others on the team

achieve success.

Sales: 03/2010

Express-Albany, NY

~Top sales associate leader in opening new credit. Average 2 cards per

shift.

~ Greet customers entering the store to ascertain what each customer wanted

or needed.

~Described product to customers and accurately explained details and care

of merchandise.

~Answered questions regarding store and products, while maintaining

knowledge of current sales and store promotions.

~Worked as a team member performing cashier duties, product assistance and

cleaning while providing excellent customer service.

Cash and Customer Lead, 11/2007-05/2011

Sports Authority- Latham, NY

~In charge of opening and closing cash office and all tills.

~Organized weekly sales reports for the sales department to track product

success.

~Maintaining a well organized frontend and cash office.

~Greeted customers entering the store to ascertain what each customer

wanted or needed.

~Maintained positive attitude to make customer's shopping experiences

memorable and pleasant.

~Provided customers with fast and efficient check out.

~Described product to customers and accurately explained details and care

of merchandise.

Education

SUNY Albany - Albany NY

Sculpture: Fine Arts

I did not finish my degree. I only have two courses left to earn it. I will

go back soon. I want to explore other options now.

Keywords

~Highly efficient and loyal

~Dependable

~Great customer communication ~Efficient

~Sales Experience ~Team

player

~Creative Problem Solving

~Thoughtful problem solver

Contact this candidate