Manager Customer Service

RandY Strader

*** ***** ******* **. *** ** Petal, MS 394**-***-*** 7587/662-***-**** **********@***.***

Alternate address 23585 US Route 30 Minerva, OH 44657

Manager

Well rounded experience and knowledge base from a solid knowledge of accounting & financial practices,

management & supervision, nuclear and automotive quality, operations, and customer service.

Highly motivated to accomplish goals, meet metrics, and meet deadlines as evidenced by maintaining a full time

job while earning degrees on a full time course load.

Offer advanced computer skills in MS Office Suite and other applications/systems.

Key Skills

Management Skills Inventory Management Automotive Quality

Lean Manufacturing/5S Team Leadership Nuclear Power Plant Operations

Accounting/Financial Experience Microsoft Office Expert Communication Skills

Materials Procurement Data Analysis Multi tasking

Experience

MANPOWER at KOHLER, Hattiesburg, MS 2010 to Present

On Site Manager, 2010 to present

Manage over 300 associates to meet and exceed both company and client goals. Results:

Increase branding image with the client and associates

Decrease safety incidents

Establish and monitor policies

Provide leadership for staff and associates

PLYMOUTH TUBE COMPANY, Eupora, MS 2004 to 2010

Quality Engineer/Manager, 2009 to 2010

Lean Administrative Manager, 2005 to 2009

Manufacturing Supervisor, 2004 to 2005

Within a carbon steel tube manufacturing environment moved into increasingly more responsible and demanding

roles. Results:

Increased customer satisfaction

Maintained certification to ISO/TS 16949

Decreased quality issues and defects

Developed accounting and financial tools

Drove continuous improvement and lean manufacturing to reduce wastes

Materials procurement

NATIONAL INSTITUTE of STANDARDS and TECH., Gaithersburg, MD 2001 to 2004

Senior Reactor Operator, 2001 to 2004

Licensed as a Senior Reactor Operator and performed operations of research nuclear reactor. Results:

Maintained Nuclear Regulatory Commission licensor for the reactor

Performaned maintenance and preventive maintenance for the reactor

Operated the reactor within regulatory guidelines

ALLSTEEL and PRAEGETZER INDUSTRIES, Tupelo, MS and Huntsville, AL/Dallas, OR 1997 to 2001

Production Supervisor, 1998 to 2001

Engineering Technician, 1997 to 1998

Supervised up to 70 employees and provided engineering support to production operations. Results:

Increased on time delivery to customers

Led operators in process best practices

Exceeded departmental goals, such as yield and productivity

Led and participated in many engineering projects

US Navy, USS Arkansas 1991 to 1997

Nuclear Planner, 1996 to 1997

Work Center Supervisor, 1994 to 1996

Plant Operator, 1993 to 1994

Naval Nuclear Power Technical School, 1991 to 1993

Aggressively moved into more responsible roles within the Navy’s Nuclear Power program. Results:

Supervised nuclear propulsion plant maintenance and operations

Trained nuclear propulsion plant operators

Prepared technical work documents

Received numerous awards

Education

UNIVERSITY OF MISSISSIPPI, Oxford, MS 2010

Masters of Business Administration

UNIVERSITY OF PHOENIX Oxford, MS 2008

Bachelors of Science in Accounting/Business

FREDERICK COMMUNITY COLLEGE, Frederick, MD 2004

Associate of Arts

NAVAL NUCLEAR PROTOTYPE TRAINING UNIT 1993

Qualification

NAVAL NUCLEAR POWER SCHOOL 1992

Qualification

ELECTRICIAN’S MATE NUCLEAR FIELD ‘A’ SCHOOL 1992

Qualification

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