James Collins
**** ******* ***** **** *****, North Carolina 27265
336-***-**** ***************@*****.***
SUMMARY
A logical, innovative operations leader with extensive experience in process improvement, Six Sigma,
project/process engineering, continuous improvement, quality control, product development, budgeting,
lean manufacturing, production engineering, supplier management, and training/development. Uses
strong analytical skills and interpersonal abilities to set strategies to build a culture of achievement,
ensuring the ongoing enhancement of processes and continuous prosperity. A driven professional who
exceeds established corporate goals, making lasting contributions to the success of an organization.
EXPERIENCE
MANNINGTON MILLS High Point, North Carolina
2006 2012
Operations Manager
Oversaw manufacturing operations of wood plant, setting objectives for departments to align with corporate goals for
facility. Directed activities and objectives for department managers/shift supervisors, including performing annual reviews.
Set and managed financial budget as well as raw material, WIP, and finished goods inventory levels. Led continuous
improvement and cost reduction initiatives to achieve goals. Implemented lean manufacturing methodologies to improve
flow, reduce waste, and improve customer service levels. Interacted with key suppliers/customers to foster partnerships
and resolve issues. Managed multi cultural workforce, creating an environment that responded quickly and positively to
changing demands. Worked closely with all areas of organization (marketing, human resources, and research and
development) to provide communication to direct/indirect reports on plant and corporate results.
Fostered safety minded culture and emphasized product quality and customer expectations.
Directed operations of engineered wood flooring production facility with $100,000,000 in sales. Oversaw ten
salaried/200 hourly staff.
Led improvement initiatives in multiple departments, resulting in over $8,000,000 in savings through 10% annual
throughput increases and yield improvements.
Re focused culture to improve safety performance. Reduced total safety incidents by over 67% and decreased
lost time accidents to zero for past three years.
Improved plant quality focus, reducing customer claims by over 80% to historically low levels. Maintained best in
corporation service levels of over 99% combined with highest finished goods inventory turns.
Implemented lean manufacturing tools and methodologies to reduce inventories throughout value chain by
$5,000,000, decreasing changeover times by 70% and shortening average run size by 75%.
Established and managed annual spending budget for plant operations.
2002 2006
Continuous Improvement Manager
Created new continuous improvement department and set direction for initiatives. Integrated Six Sigma, lean
methodologies, and best practices into operation. Used Kaizen and Six Sigma tools to drive new product development.
Communicated with key raw material suppliers and addressed quality issues. Implemented permanent fixes to reduce
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problematic areas of customer complaints. Managed process engineering and quality for 250 employee facility with over
$100,000,000 in sales. Developed new continuous improvement department and set direction for departmental initiatives.
Generated Six Sigma Green Belt program for facility, including training material.
Redesigned process control and quality systems throughout facility to integrate Six Sigma and lean manufacturing
methodologies as well as best practices.
Reduced total customer claims by 50% during production growth of over 50%.
Led investigation resulting in recouping of over $6,000,000 in customer claims and losses from raw material
vendor.
Used Kaizen and Six Sigma tools to lead initiative for successful launch of product line, increasing sales volume
10%.
ADDITIONAL EXPERIENCE
AVERY DENNISON, Painesville, Ohio, Six Sigma Black Belt, 2001. Used Six Sigma DMAIC tools to achieve cost savings
on projects. Provided Six Sigma Green Belt training/support. Interacted with raw material suppliers and performed joint
projects for new product development. Managed cost reduction projects using DMAIC methodology from divisional
support function. Eliminated defect costing company $1,000,000 in scrap and customer complaints, improving supplier’s
process with new version of product to generate additional $450,000 annual savings passed on to company. Trained two
waves of Green Belt candidates.
Plant Technical Manager, Engineered Coatings Facility, Mentor, Ohio, 2000 2001. Oversaw quality, process engineering,
project engineering, and maintenance departments for facility with $10,000,000 in sales. Implemented Six Sigma
concepts, resulting in reduction of scrap and losses by over 35% . Led process improvement. Set objectives for direct
reports. Communicated with suppliers/customers to resolve quality issues. Worked closely with marketing/R&D to launch
products. Managed department budgets. Trained Green Belt wave. Set objectives for seven direct reports.
Six Sigma Black Belt, Painesville, Ohio, 1998 2000. Managed cost reduction projects. Introduced and fostered Six Sigma
methodology as part of initial wave of Black Belts. Taught four waves of Six Sigma Green Belts, mentoring cost
improvement projects. Developed Six Sigma Green Belt training materials. Implemented processes for completed
projects to turn over to manufacturing operations. Generated over $1,000,000 in savings from projects relating to
manufacturing scrap reduction/capacity improvement. Wrote and taught Green Belt training application modules
pertaining to capital project execution and project management.
Senior Process Development Engineer, 1993 1998. Completed projects for process/product development. Managed
capital projects, including key position on $10,000,000 addition of processing line/supporting equipment. Worked closely
with raw material/equipment suppliers. Communicated with teams for product development. Achieved Technical
Directors’ Award for contributing to $10,000,000 capital project team, acting as product developer for cross functional team
transitioning $10,000,000 in sales of product between facilities, and serving as process developer for cross divisional team
to develop novel capabilities/scale up for product launch of battery label product.
Process Engineer, 1990 1993. Coordinated daily issues for product lines of $20,000,000 facility as sole process engineer.
Managed scrap reduction and capacity improvement projects. Oversaw small capital projects. Communicated with
multiple departments across organization. Led capital project for new $100,000 gauging system.
EDUCATION
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UNIVERSITY OF AKRON, Akron, Ohio
B.S., Chemical Engineering, 1990
CERTIFICATION
Six Sigma Black Belt, 1998
COMPUTER SKILLS
Microsoft Office Suite, SAP
PERSONAL
Married. Enjoys running, backpacking, and volunteering.