Project Manager Service

Kari Molnar

***********@*****.*** P: 404-***-**** Atlanta, Ga.

Objective

• Seeking a challenging and rewarding career in a diverse environment where my strong work ethic, education,

and expertise can be used to help promote the mission and exceed team goals.

Summary of Qualifications

• Project Management: Ability to effectively handle projects from inception to completion. Superior

organizational skills, with a high level of attention to detail.

• Client Relations: Easily establishes and cultivates relationships with clients.

• Employee Relations: Encourage and support a team oriented work environment, increasing employee

efficiency and productivity.

Employment History

Johnson Controls 2011 – 2013

Service Operations Agent

• Managed service team productivity through continued analysis, assessment and course correction.

• Prepared and / or reviewed various financial reports on various productivity and financial statistics.

• Managed and identified methods to ensure maximum profitability on client contract financials.

• Collaborated service team to prepare yearly, monthly and weekly execution plans for scheduled service

visits.

• Managed labor scheduling to align technician skills to the appropriate contract to ensure maximum efficiency

in execution.

• Provided daily schedules to on the ground technicians.

• Managed service defect warranty process, including filing and investigation of associated warranty claims.

• Communicated services provided directly to the customer. Ensured work had been performed to the

customer's expectations by conducting meetings with customers monthly.

• First point of contact for all customers challenges; resolved or escalated issues as appropriate.

• Responsible for understanding customer needs and matched appropriate labor resource.

• Drove the on time planned service contract renewal process.

• Responsible for asset management including cost control and overseeing collections.

• Lead the SOAA in making purchasing decisions as needed to assist the technician’s complete work in the

most efficient manner and managed service invoicing, ensuring daily billing is being executed by the

SOAA.

• Used NexGen software technology to track and dispatch technicians throughout the day to maintain highest

productivity and cost efficiency.

Johnson Controls 2010 – 2011

Service Operations Agent Assistant

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• Provided back up to the SOA - communicating with customers regarding needs and requirements to achieve

ultimate customer satisfaction. Escalated issues as appropriate.

• Provided support for field technicians by ordering materials, handling special requests and assisting with

setting up daily activities.

• Proactively contacted customers at 10 to 14 days from date of invoice to ensure commitment to pay.

Escalated issues as needed to the SOA.

• Maintained and tracked escalation issues regarding invoicing.

• Generated, maintained and tracked subcontracts and purchase orders.

• Prepared invoicing for all service visits for department.

• Performed closed calls for any invoices generated.

• Updated/ tracked daily reports – hour’s tracker, inventory/ refrigerant, WIP using NexGen software.

Shawmut Design and Construction 2007 - 2008

Assistant Project Manager

• Determined constructability by comparing plans, specifications and drawings to identifying any

discrepancies or missing details.

• Generated internal budgets and project schedule.

• Issued RFIs to gather necessary information.

• Assisted in obtaining necessary permits and assist with Estimating to ensure quality take-offs by

reviewing construction plans.

• Prepared all scopes of work, contracts and job orders to necessary subcontractors.

• Generated, updated and tracked all RFIs, submittals and procurement items with Architects,

Engineers and Subcontractors to ensure the project schedule is met.

• Generated internal budgets at project start up. Compiled and tracked Cost to Complete on monthly

basis to determine committed vs. budgeted costs.

• Reviewed and prepared all necessary change order requests ensuring validity of pricing and

consistence of presentation to owner. Generated and tracked all payment applications from subcontractors

and to owner.

• Developed critical client relationships through being available for client requests, working

collaboratively with outside parties (design teams) to accomplish client goals and maintaining close

communication with project team regarding client contact tactics and strategies.

• Developed and maintained positive subcontractor relations through establishing and maintaining good

communication, communicating on responsibilities, changes and issues, and following up on requests.

Ted’s Montana Grill 2004 – 2006

Construction Coordinator

• Managed all project systems from pre-construction all the way through to owner occupancy.

• Coordinated with architects to ensure correct changes to plans were submitted via submittal and RFI

process.

• Ensured City and County offices had required documents to obtain building permits, fire marshal

permits and certificate of occupancies.

• Acted as the owner’s representative with general contractors and subcontractors.

• Generated, maintained and tracked all AIA General Contractor contracts, subcontracts, change orders

and purchase orders.

• Coordinated design layouts and changes.

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• Responsible for the management of 5-10 projects at any given time. Construction schedule ranged

from 80-120 days.

• Responsible for the completed construction of 25 restaurants in a single calendar year.

Batson-Cook Company 1999 – 2004

Project Assistant

• Back-up project leader for six (6) project managers on numerous multi-million dollar projects.

• Organized crisis management for all projects.

• Prepared all project close-out documentation for turnover.

• Generated monthly owner billings, schedule of values and verified quotes for purchase orders to

match priority of shipment.

• Gathered and tracked subcontractor warranties, contact information and attic stock for owners at

turnover.

Education: Clayton State College & University

Professional Development: Certified in Project Management, Project Accounting and NexGen Software

Philanthropic Interests: Mentor – Special Olympics, Forsyth County

Awards: Outstanding performance – Ted’s Montana Grill

References: Available on request

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