Human Resources Customer Service
Resume:
** ******** ****** ** ***. *** Roanoke, VA ***** 540-***-**** (
***********@*****.***
L O T T I E F . M A C K I N N O N
O B J E C T I V E
To obtain a challenging human resources position where I can utilize my knowledge
and expertise.
P R O F E S S I O N A L E X P E R I E N C E
October 2011 - Medical Facilities of America Roanoke, VA
Present
Human Resources Manager
Managed human resources function for 150+ employees for a highly regulated, skilled
nursing/long term care facility.
Worked closely with administrator and leadership team to implement strategic
initiatives and make critical decisions for the facility.
Ensured that facility is in compliance with all applicable employment laws.
Managed HR portion of the state survey process.
Remained compliant with all OSHA regulations as well as proactively educated
employees on safe work practices, resulting in a significant decrease of workers
compensation claims.
Coordinated employee recognition programs and maintained positive employee
relations.
Partnered with the leadership team to create a plan to reduce turnover and increase
retention which resulted in a significant improvement in both areas.
Served as center benefit specialist, educated employees and promoted benefits.
Independently trained and executed open enrollment and benefits administration.
Managed employee performance in alignment with the values and goals of the company.
Developed, supported and consistently recognized employees for the delivery of
outstanding care and service.
Collaborated and maintained relationships within the community to recruit and
retain high quality candidates.
Organized, led and trained employees on the company's customer service modules.
Completed leave paperwork for employees seeking medical or personal leave, while
maintaining FMLA compliance.
Negotiated salary and sign on bonuses for new hires.
Acted as an expert to guide department heads on company policies and procedures.
October 2010 - Carilion Clinic Roanoke, VA
October 2011
Human Resources Specialist
Designed and implemented various process improvement efforts to increase quality
and encourage lean processes.
Utilized relevant benchmarks and calculated metrics and analyzed statistical data
for the talent acquisition team.
Measured and evaluated recruitment tools to judge value and effectiveness.
Developed creative recruitment strategies through attendance at job fairs and
utilizing various online recruitment sites.
Collaborated with professional journals and newspapers to design and place
recruitment ads.
Ensured customer satisfaction through implementation of hiring manager and new hire
surveys.
Worked to enhance usage of social media as a recruitment tool (Facebook and
LinkedIn).
May 2008 - October Carilion Clinic Roanoke, VA
2010
Recruitment Coordinator
Assisted and coordinated recruitment for both clinical and non-clinical positions
while ensuring EEO/AA compliance.
Continually implemented various process improvement and efficiency measures within
the talent acquisition department.
Developed creative recruitment strategies through attendance at job fairs and
utilizing various online recruitment sites.
Coordinated with Refugee and Immigration Services to find employment for refugees
and assist them in the on-boarding and orientation process.
Posted jobs, set up interviews, ran background/education checks and assisted new
hires with on-boarding process.
September 2007 - May Carilion Clinic Salem, VA
2008
Human Resources Intern
Gained a broad base of HR knowledge through working in HR Consulting, Development
and Employment.
Performed benchmarking research for a policy improvement regarding conflict of
interest policy.
Assisted in the process of updating job descriptions and essential job functions.
E D U C A T I O N
Villanova University Master of Science in Human Resource August 2010 -
Development August 2012
Other Education:
Roanoke College - BBA, Human Resource Management Concentration, September 2004 -
May 2008
PHR - Passed the PHR exam in January 2009
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