Project Quality Assurance
Resume:
Tonya D. Green
*** ****** ***** ******, ** *****
******.*****@**.***
A senior consultant with over 15 years experience in IT. Tonya has
proven experience with:
Delivery Manager defining and meeting process deliverables for various
clients in the Dayton unit
Project Lead/Test Manager - managing requirements, deliverables and
resources with the ability to meet aggressive timelines.
Define and Develop Process Designs
Excellent communication skills with the ability to interact with
Business/Project Sponsors, Technical Resources, Subject Matter Experts
(SME's) and junior staff.
Mentoring resources and training team members both on and off shore
Experience in all phases of Software Development Life Cycle (SDLC),
inclusive of requirements gathering/documenting, analysis/design,
development and testing
Expertise in various QA methodologies inclusive of Black box, Gray box,
and White Box testing
Designing and executing detailed test cases and scenarios for Functional,
System and Regression Testing
QA testing for Development, Integration and Certification cycles
Back End Testing to validate Data Integrity
Managing and reporting defects for resolution and closure
Documenting traceability of tests to business and technical requirements
(functional and non functional)
Education
Master of Business Administration - Management, Indiana Wesleyan
University, Marion, IN
Bachelor of Science Degree - Information Technology, Wilberforce
University, Wilberforce, OH
Associates Degree - Computer Networking, Miami Jacobs College, Dayton, OH
Skills
Testing Methodologies
Data Warehouse testing
Functional Mainframe testing
Report testing
System testing
Regression testing
Black-box, Grey-box and White-box testing
Requirements Gathering
Elicit requirements using interviews, Document analysis, Business process
descriptions, Use cases,
Scenarios, Business analysis, Task and workflow analysis
Industries
Education
Financial (Banking, Mortgage)
Health Care
Legal
Science
Technology
Customer Service
Testing Tools
GRIT
HP Quality Center test Suites
MKS
Parasoft SOATest
Toad
Applications
Mircrosoft Office Suite, Microsoft Visio, Microsoft Outlook
IBM Lotus Notes
CA Clarity PPM (project portfolio management) software
Adaptive
CIT Sharepoint
Fidelity Lending Portal System
Oracle 9g
SQL
Professional Experience
Companies Worked For From - To Roles
PNC Mortgage January 2011 to present Sr. Business
(Consultant) Analyst/QA
Test Manager
Luxottica (Consultant) August 2010 to December
2010 Quality Assurance Lead
U.S. Census Bureau April 2010 to September Enumerator/VCD
2010 Operations
NCR (Consultant) January 2009 to November Sr. BA/QA Analyst -
2009 Lead
Lexis Nexis April 2004 to December 2008 Quality Assurance
Analyst
Lexis Nexis September 2001 to April Test Analyst
(Consultant) 2004
Montgomery County Augutst 1995 to April 2000 Scheduling and
Stillwater Center Compliance Coordinator
Key Corp/Key Bank October 1996 to June 1999 Answer Bank Analyst
Professional Experience Details
PNC Mortgage (Consultant) January 2011 to present
Project Description
Analyzes the operations of several departments of PNC Mortgage to define
and determine the present state of their functional process. Reviews and
edits requirements, specifications, business processes and recommendations
related to proposed solution
BA Accomplishments
. Provide requirements traceability.
. Skilled facilitator with excellent communication with the ability to
work with a diverse group.
. Elicit requirements using interviews, document analysis, requirements
workshops, surveys, business process descriptions, use cases,
scenarios, business analysis, and task and workflow analysis.
. Created Policies and Procedures based on current state process/flow
mapping that visually depict the current state sequence of events for
various departments using MS Visio.
. Meet the deadlines of the OCC (Office of the Comptroller of the
Currency) for compliance
. Facilitated the process working with Sr. VP's and designated SME's
(Subject Matter Experts).
. Collected, analyzed, and transmitted the business needs into detailed
business requirements and business processes.
. Defined control points, both reactive and proactive with in the
process flow.
Test Manager/QA Lead Accomplishments
. A liaise with technical teams to analyze technical restrictions,
risks, and impact for integrating a new solution or piece of
functionality.
. Ability to adapt and quickly refocus in a software development
environment supporting various departments and releases.
. Managing human resources to ensure deliverable dates are meet
. Reviews and edits requirements, specifications, business processes and
recommendations related to proposed solutions.
. Collaborate with developers and SME's to establish the technical
vision and analyze tradeoffs between usability and performance needs.
. Lead testing efforts
. Documented detailed test scripts to validate complex calculations,
screen changes, and document updates
. Executed functional tests against mainframe application (MSP/LPS)
. Managed/Ensues defects and related dependencies are identified,
tracked, reported and resolved in a timely manner.
. Implementation of UAT process for completion and certification of
software release.
. Communicates needed changes to the development team
. Assists in enforcement of project deadlines and schedules.
. Delivers informative, well-organized presentations, facilitation of
team and client meetings.
. Identifies critical issues with ease,
. Exhibits confidence and an extensive knowledge of emerging industry
practices when solving business issues.
. Training and mentor cross functional team members
Project Technologies/ Products
Microsoft Office Suite 2007, LPS, Clarity, HP Quality Center, Microsoft
Visio, Lotus Notes
Luxottica (Consultant) August 2010 to December 2010
Project Description
Comprehensive technical testing of software products for the POS (point of
sale) applications for various businesses under the Luxottica brand.
Accomplishments
. Analyzing business and technical requirements to identify test goals
. Creating System Test Plan to achieve consensus on testing approach
among key stakeholders
. Implementing requirements into HP Quality Center to enable
traceability of tests to requirements
. Developing test cases/scenarios for functional and regression testing.
. Executing test scripts and documenting auditable test results
. Executed functional tests against mainframe application
. Tracking defects in Quality Center, and retesting resolutions.
. Providing formal status reporting and metrics to project leadership
. Creating and presenting test summary report to specify final test
results and defect disposition for final risk analysis for production
readiness
. Mentoring/Training cross functional team members
Project Technologies/ Products
Microsoft Office Suite 2003, Microsoft Outlook, Mercury Quality Center, POS
Applications propriety to Luxottica
U.S. Census Bureau April 2010 to September 2010
Project Description
Field personnel that conduct interviews, face to face or by telephone, to
assigned residents to obtain information for a census or survey
questionnaire; update address registers and Census Bureau maps.
Accomplishments
. Data compiling of interviews for review and accuracy for federal
reporting.
NCR (Consultant) January 2009 to December 2009
Project Description
Liaison between product management and business management; acts as a key
participant in project management from initiation, planning/development
resource budgeting, execution, monitoring in a workflow environment with
oversight until certified for release/close.
Accomplishments
. Involved in phases including requirements gathering, application
analysis, test strategy development, test case creation, test script
development, test execution, defect tracking, regression testing and
reporting
. Utilized both water fall and rapid test methodologies and worked with
developers throughout the SDLC.
. Specified traceability of test cases to requirements and features
. Interpreted business requirements and functional specifications to
understand new product features
. Documented detailed test scripts to validate complex calculations,
screen changes, and document updates
. Designed test scripts for validation of batch results
. Executed manual test cases for System Testing and documented auditable
test results
. Manual Black box testing utilizing both Fire Fox/Mozilla 3.0 and IE
7.0 as required for the product build
. Comprehensive diagnostic testing of Aptra Vision application and
related products and applications.
. Executed functional tests against mainframe application (Aptra Vision)
. Documented defects and validated defect resolutions
. Identified tests for Regression Testing of existing products and
features
. Tracked progress of test cases towards completion
. Resource recommendations and training of NCR support staff both on and
off site.
Project Technologies/ Products
Microsoft Office Suite 2003, Microsoft Visio, MKS, Toad, Aptra Vision
Lexis Nexis April 2004 to December 2008
Project Description
Comprehensive technical testing of software products for the Scientific,
Medical and Research professionals; lead analyst.
Accomplishments
. Performed as a key participant in project management from initiation,
planning/development, resource allocation, execution, monitoring in a
workflow environment with until certified for release/close.
. Utilized application analysis, test strategy development, test case
creation, test script development, test execution, defect tracking,
regression testing and reporting
. Responsible for performing a variety of quality assurance activities
with a structured approached to requirement gathering and
documentation.
. Management of test case execution to assist in improved productivity
and visibility utilizing Mercury Quality Center 9.2 testing suite and
Para Soft SOATest for web services testing.
. Development of comprehensive test case/suites utilizing TestDirector
as defined and related to Business Requirements and defines acceptance
criteria, providing expertise as required on issues of software
quality.
. QA float with the ability to adapt and quickly refocus in a software
development environment leading and supporting various departments and
releases simultaneously.
. Gather/review and analyze business requirements, transforming them
into functional requirements linking them to test cases and scenarios.
. Database SQL queries to ensure data integrity and validation
. Provide matrix traceability for requirements
. Functional, infrastructure and diagnostic testing of software and
enhancements prior to releasing to customers
. Use case/test case creation and documentation inclusive of user
acceptance testing.
. Training of off-shore personal on the complexities of our systems and
processes, reviewing test plans and test labs created by off-shore
personnel to ensure positive results.
. Trained end-users on operations
. Provided 24/7 support and after-hours release functions.
Project Technologies/ Products
Microsoft Office Suite 03 - 07, Microsoft Visio, Microsoft Outlook, Mercury
Test Director, Para Soft SOATest, SQL, MarkLogic, Lexis.com, Nexis.com,
ScienceDireict, SCOPUS
Lexis Nexis (Consultant) September 2001 to April 2004
Project Description
Complete migration of data from the legacy system to the current system
of the TA (transaction analyst) for updating and search functionality
within the LexisNexis databases
Accomplishments
. Data migration
. Test creation from use case documentation
. Tested the database utilizing SQL queries to ensure data integrity.
. Regression testing prior to deploying new enhancements code and
functionality
. Tested new feature function to allow customer to register to the new
feature.
. Verify and test that the filter used to remove registered/non-
registered customers from nightly print batches were operating as
designed.
. Completed user acceptance testing prior to release
Project Technologies/ Products
Microsoft Office Suite 2000, Mercury Test Director, SQL, MarkLogic,
Lexis.com, Nexis.com
Montgomery County Stillwater Center August 1995 to April 2000
Project Description
Compliance liaison between management and union employees' to ensure
contractual process are meet and adherer to along with scheduling rations
for the safety of residents and staff as designated by the State of Ohio
Accomplishments
. Organizes the daily workload to ensure scheduling rations meet with
the state standards
. Ensure that documentation needed for leaves are appropriately
documented, approved and complete (vacation request, sick leave, long
term and short term disability, FMLA) with minimal effect to staffing
rations
. Identifying critical high-risk areas of compliance issues.
. Review of High-risk areas to mitigate possible compliance breaches
that could mean legal action or termination.
. Assist with implementing strategies and procedures that prevent
illegal, unethical, or improper conduct.
. Review of possible grievance documentation to determine resolution
options to compliance breaches prior to hearings.
. Ensure that steps for grievances have been complete in accordance with
the policies of Montgomery County.
Project Technologies/ Products
Microsoft Office Suite 95, Microsoft Outlook
Key Corp/Key Bank October 1996 to June 1999
Project Description
Complete migration of data from the legacy system to the current system
of the TA (transaction analyst) for updating and search functionality
within the LexisNexis databases
Accomplishments
. Excellent judgment skills to properly evaluate situations and
immediately provide effective situations.
. Iinformation and assistance resource that troubleshoots problems with
computers or similar products that pertain to the branches of bank
nation wide.
. Password and security resets
. Understanding and interpretation of banking process and laws as it
applies per state.
. Assist branches with getting back online and balanced when there is a
power outage or hardware/software issue.
. Vector and account reconciliation
. Understanding and interpretation of DDAs, CDs, IRAs, Loans and Credit
Accounts offered by the bank.
. Online Account set up and reconciliation.
Project Technologies/ Products
FIS (Fidelity National Information Systems), Microsoft Office Suite 95,
Microsoft Outlook
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