Customer Service Manager

Melissa K. Vinson

**** ****** ***

Akron, Ohio

Cell: 330-***-****

Email: ***********@*****.***

QUALIFICATIONS:

Experienced in several Microsoft programs such as Access, Excel, Word 2000, Office 2000, Power Point,

and Outlook. I also have experience with Lotus, Adobe Acrobat. I am Familiar with how to use most

office equipment like fax machines, copiers, printers, scanners, typewriters, adding machines, and 5-line

Switchboard. Experience as in a Notary

Administrative and Payroll professional experienced working in fast-paced environments

demanding strong organizational, technical, and interpersonal skills. Trustworthy, ethical and

discreet, committed to superior customer service. Confident and poised in interactions with

individuals at all levels. Detail-oriented and resourceful in competing projects: able to multi-task

effectively. Capabilities include: Customer Service & Relations, Account Payable/Receivable,

Telephone Reception, Word Processing & Typing, Filling & Data Archiving, Computer

Operations, and Office Equipment Operation Problem Solving.

EXPERIENCE:

3/2010-6/2012 Minute Men Staffing Payroll Administrator/Dispatcher

inbound/outbound calling, screening applicants, conducting interviews, filling job orders, and assisting

with various clerical tasks

• Interviewing

• Assigning workers to proper jobs

• extensive filing & file organization

• Payroll/ Billing

• Injury investigation

• Sales

• Customer service

• First point of contact for employees for time and attendance and payroll.

• Process payroll and maintain payroll information as required:

• Date entry for all time and attendance and personnel transactions such as new hire, Termination,

leave of absence, benefits deductions, garnishments, etc.

• State and Federal taxes, including quarter and year-end reconciliations.

• Gross to net calculation, audit and balancing.

• Prepare and maintain related payroll records and reports.

• Garnishment checks

• Checks signed, sealed & ready to distribute

• Direct deposit

1/2008– 3/2010 Akron Summit Community Acton Inc. (Intake Specialist)

Provide emergency services to low-income individuals and families through on-site programs and

referrals. Develop, maintain, and report on site goals and objectives.

DUTIES/RESPONSIBILITES: Conducts customer intakes and provides assistance/referrals for

emergency needs, including food, rent/mortgage assistance, eye/dental assistance, and household items.

Conducts utility assistance program intake as assigned including Sumer Crisis Program (SCP) which the

months for that program as followed June – August. Winter Crisis Program (WCP).Which the months for

that program are as followed November – March. And the Percentage of Income Payment Plan (PIPP)

which that is ongoing through the year.

5/2006- 2/2008 Prestige Auto Group (Receptionist & Clerk)

Operate telephone switchboard to answer, screen and forward calls, providing information, taking

messages and scheduling appointments. Receive payment and record receipts for services. Perform

administrative support tasks such as proofreading, transcribing handwritten information, and operating

calculators or computers to work with pay records, invoices, balance sheets and other documents. Greet

persons entering establishment, determine nature and purpose of visit, and direct or escort them to

specific destinations. Hear and resolve complaints from customers and public. File and maintain records.

Transmit information or documents to customers, using computer, mail. Schedule appointments, and

maintain and update appointment calendars. Analyze data to determine answers to questions from

customers or members of the public. Provide information about establishment, such as location of

departments or offices, employees within the organization, or services provided. Keep a current record of

staff members' whereabouts and availability. Collect, sort, distribute and prepare mail, messages and

courier deliveries Take orders for merchandise or materials and send them to the proper departments to be

filled. Process and prepare memos, correspondence, travel vouchers, or other documents. Enroll

individuals to participate in programs and notify them of their acceptance.

7/2005 - 5/2006 Infocision Management Corp. (Ad Call Rep)

Ad Call Department. Customer service position that primarily handles incoming calls. Self-motivated,

dependable individual that multi-task. I take incoming calls from applicants that have seen employment

advertising via the Internet, newspapers, TV and radio. I initial interview obtaining contact information

and scheduling appointments for

all of Infocision 32 Call Centers

Responsibilities:

• Assist the Human Resource Manager with day to day HR functions.

• Responsible for administering corporate and local human resource policies and procedures.

• Assists the HR Manager with conducting employee relations investigations, consulting

with management and coordinating resolution of approved actions.

• Coordinates the recruiting, interviewing and hiring processes

• Maintaining the time keeping system and processing of weekly payroll.

• Maintain employee personnel files.

• Perform various administrative duties in support of HR Manager.

7/2002 - 7/2005 - J & J Fire Protection (Receptionist)

Responsible for all office incoming and outgoing calls, filing, and scheduling appointments for the

technicians, ordering office machine maintenance and supplies. Front Desk Tasks:

Check and distribute Phone Messages.

Go through and distribute Faxes from the machine.

Check email messages.

Cancellation and Schedule of Accounts including marketing package mail out to new resident and

Company’s.

Create Contracts.

Fill out Credit Reports for Vendors.

File the accounts receivable paperwork and “other” paperwork.

File accounts payable paperwork.

Part-Time Positions while attending High School

5/98 - 7/02 The Natural Woman Salon (Title: Receptionist and Stylist)

Receptionist and Responsible for greeting clients and other general Clerical duties; eventually became a

stylist which gained much face to face customer service experience.

EDUCATION:

Barberton High School - 1998 to 2002, studied a College Preparatory curriculum including Computer

Business Education

References Furnished upon Request:

John Francis 330-***-**** (Minute Men Staffing)

Lola Coker 330-***-**** (Akron Summit Community Action)

Bill Klingbell 330-***-**** (Infocision)

Joe Zenz 440-***-**** (J&J Fire Protection)

Contact this candidate