Sales Manager
Resume:
John Seward
Olmsted Falls, OH 44138
****.*******@*****.***
Experience
**** – Present Adecco RPO Toledo, OH
Adecco RPO is a $25 million dollar division of the global Swiss staffing company Adecco Group. The RPO group provides full life cycle
recruiting process services to organizations in North America.
Account Manager – Recruitment Program Delivery
• Led the recruiting service delivery and account management responsibility for clients in the Alternative Energy, Chemical,
Aerospace and Automotive, Retail and Consumer Goods industries, resulting in over 600 hires annually.
• Provided leadership, including training, coaching, goal-setting and performance management to staff of seven recruiters and a
variable staff of eight employees focused on the sourcing and screening of candidates as well as client and candidate
communications.
• Conducted semi-annual operational reviews with clients, which reviewed quarterly results and discussed additional process
enhancements to drive a higher quality of service and additional revenue opportunities.
• Participated in the new client launch process as the operational implementation lead for seven clients. As the implementation
lead, I was responsible for documenting the current recruitment processes and an initial technology review of the existing
system. I co-developed recommended process and technology enhancements and after the signoff by the client, I participated
in the implementation and delivery of the new solution.
• Partnered with the Sourcing and Research department to develop a comprehensive sourcing strategy by client and functional
area. Met weekly with the recruiting delivery staff and the sourcing team to adjust the action plans based on specific position
needs, market conditions and manager feedback.
• Delivered an 87% reduction of the 90day turnover for a client in the Alternative Energy industry.
• Managed over $1 million in revenue with over a 50% gross margin by maximizing revenue and controlling expenses.
• Implemented and utilized recruiting tools such as: Taleo, PeopleFluent, Vurv, Ceridian’s ATS, Avature, Voice Advantage, and
Appointment Plus for efficiency and consistency in the recruiting process.
2008 – 2009 State Industrial Products Cleveland, OH
State Industrial Products is the $100 million parent company of an industrial chemical, MRO fastening systems, and commercial
warewashing organization operating in the United States, Canada and Puerto Rico.
Director of Recruiting
• Led department of three in the recruiting efforts to support the organizational hiring needs in sales, information technology,
supply chain, accounting and operations
• Coached recruiting team on interviewing and sourcing techniques
• Worked with sales leadership to establish staffing goals including plans to grow the sales force in the United States
• Increased historical quality hire measurement of sales team by 18% in first 6 months
• Worked with sales leadership and finance to create a new sales compensation plan
• Validated the external sales assessment results with sales performance and tenure
2004 – 2008 Dealer Tire, LLC Cleveland, OH
Dealer Tire, a $650 million dollar program provider of tires and customer loyalty programs to Toyota, Lexus, BMW, MercedesBenz, Kia,
Mopar, Nissan, Infiniti, Audi, Saab, Jaguar and Land Rover with a 480% compounded annual growth rate over my tenure.
Manager of Talent Acquisition and Compensation – 2006 - 2008
• Led department to grow organizational headcount from 250 to 600
• Reduced cost per hire by implementing a referral bonus program, generating 17% and 34% of hires in years one and two,
respectively
• Managed Talent Acquisition Team in a fast-paced, high-volume staffing environment
• Executed two large-scale hiring projects of 30+ field sales associates in less than 60 days
• Developed a comprehensive Workforce Planning model with business leaders to identify workforce needs including number of
employees, skills and training needs.
• Aligned sourcing strategy to create candidate attraction and high-caliber applicant flow
• Optimized workflow demands using contract recruiters during peak staffing initiatives
• Initiated a competency-based recruitment model to ensure objective candidate evaluation and tied model to the performance
management process
• Created formal interviewing job-aid supported with interview skills training for the sales management team
• Managed the compensation strategy and communications of the company’s broad band pay systems, incentive, and sales
compensation plans
o Calculated company’s profit-sharing plans with payout over $1.2 million
o Conducted annual market review of all positions at Dealer Tire to ensure competitiveness
o Worked with Sales Management team and Towers Perrin to develop a sales compensation philosophy, goal-setting
methodology and pay plans for three sales functions
• Coached managers in ongoing use of behavioral-based interviewing
• Calculated turnover and various staffing process metrics for the organization
• Created the company’s productivity measure using Sales/FTE, EBITDA/FTE and Units/FTE
• Collaborated with Program Management Team to develop a $1.3 million new business proposal
Talent Acquisition Specialist – 2004 - 2005
• Led the first-ever workforce planning project for Dealer Tire as a result of hiring 196% to budgeted headcount additions
• Assisted in the development of on-boarding process for new hires to increase productivity and decrease turnover, resulting in a
36% reduction in turnover over two years
• Created a centralized staffing model for hourly workers for 20 warehouses in 14 states
• Implemented Dealer Tire’s college recruitment program, resulting in 10+ hires in 2005, 2006 and 2007
• Selected an applicant tracking system to aid in candidate follow up and management of historical candidate information
1997 – 2004 Spherion Corporation Cleveland, OH
Spherion, a $3.8 billion provider of Human Capital Management services, including staffing and direct hire placements
Staffing Practice Leader – 2003 - 2004
• Responsible for business development in Northeast Ohio’s contract services in Accounting, Finance and Information
Technology
• Developed a contract staffing business from five new hires in first quarter of 2003 to 32 new hires in 2004
• Provided employee relations, reviews and disciplinary actions to contracted employees
• Assisted in staff development and training of four new recruiters
Professional Recruiter – 1997 - 2003
• Actively recruited Operations, Supply Chain, Engineering, Human Resources, Marketing, Sales and Information Technology
professionals for companies ranging in size from $50 million to $40 billion in sales
• Developed long-term consultative business relationships with 25 accounts nationally
• Team leader of a four-member team providing guidance of sourcing strategy and suggestions for improved client
communications
• Held a key position responsible for the development and delivery of “cross selling” for 18 business units in the Northeast Ohio
market
• Participated in a national merger of two business groups including systems, policies and training
Education
University of Cincinnati, Cincinnati, OH
Bachelor of Business Administration – Accounting 1996
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