Human Resources Manager

PAMELA J. SCOTT, PHR

***** ********** *****, **************, ** 23116

804-***-**** (h) or 804-***-**** (c)

ab8dc1@r.postjobfree.com

SUMMARY

Human Resources professional with demonstrated experience in building and

leading the HR function in mid-size companies. Experience includes the

following industries: global financial services, insurance, utility,

market research and a clinical laboratory. Expertise includes all aspects

of Human Resources including payroll, compensation, benefits, training and

development, coaching, talent management, recruitment, compliance, risk

management, safety, systems, employee relations, and project management.

PROFESSIONAL EXPERIENCE

HEALTH DIAGNOSTIC LABORATORY, INC., Richmond, Virginia

5/2010-7/2012

Manager, Human Resources

Built the Human Resources department and processes for a new and fast

growing clinical laboratory. Facilitated the growth of the business from

approximately 50 people to over 400 employees within 20 months through

strategic recruitment and unique benefit initiatives, while becoming an

employer of choice. Developed and managed all HR functions including:

. Strategic Growth/Recruitment: Strategic partner with management team to

meet staffing needs required by fast business growth. Managed the

organizational talent process through recruitment initiatives for all

full-time, part-time, temporary and contract employees. Built a pipeline

of talent through summer internship programs and partnership programs

with local colleges including a partnership with Henrico Public Schools

to hire special needs students.

. Benefits: Managed all employee benefit plans including Medical, Dental,

Life Insurance, STD/LTD Disability, FSA, 401K, Voluntary Benefits,

Wellness, FMLA and COBRA. Strategic partner with Wells Fargo and

Essenture Workplace Benefits to successfully implement highly competitive

benefit plans, renew annual benefit contracts and conduct employee open

enrollment.

. Compensation and Payroll: Processed and managed bi-weekly payroll.

Developed competitive compensation programs including salary bands,

merit/bonus structure and shift differential. Conducted FLSA audits.

. Compliance: Ensured legal compliance by monitoring and implementing HR

Federal and State requirements. Conducted annual compliance audits.

Managed all Workers Compensation claims, OSHA reporting and Unemployment

Compensation claims.

. Training and Development: Designed and delivered management training

focused on HR policies, practices and talent management. Led the

onboarding and orientation of all new hires. Facilitated the annual

employee evaluation and career development process.

. Employee Relations: Provided coaching and guidance to leaders on

employee relations issues. Conducted internal investigations and

provided recommendations to reduce liability and exposure.

. HR Systems: Led the integration and maintenance of all HR systems

including; Paychex, ADP, Taleo and BeneTrac.

. Recognized as "2012 Best Places To Work In Virginia" from Virginia

Business Magazine. Ranked 3rd in the large employer category due to HR

initiatives and employee satisfaction.

RETAILDATA LLC, Richmond, Virginia

3/2009-5/2010

Director, Human Resources

Led the Human Resources function for approximately 1,000 corporate and

field employees throughout the United States, Canada and Puerto Rico.

Managed employee benefits, payroll, recruitment, compliance,

communications, employee relations, risk management, systems and training

with two direct reports.

. Strategic Growth/Recruitment: On June 1, 2009, successfully hired and

transitioned over 800 contract Data Collector's as direct employees.

Transition significantly improved Data Collector morale, and reduced

turnover from over 80% to 23%.

. HR Systems: Implemented HR systems to replace and improve manual

processes i.e., Taleo, e-Verify, Predictive Index, Paychex Time & Labor

and BeneTrac. Successfully led the integration of two HR Payroll and

Benefit systems (ADP & Paychex) within six months.

. Benefits: Managed all employee benefit plans including Medical, Dental,

Life Insurance, STD/LTD Disability, FSA, 401K, and COBRA.

. Payroll: Managed the payroll function including processing employee bi-

weekly payroll and employee deductions.

. Compliance: Ensured legal compliance by monitoring and implementing HR

Federal and State requirements. Conducted annual compliance audits and

developed AAP plan. Oversaw all Workers' Compensation claims and

developed safety measures to reduce risk. Represented Company on

Unemployment Compensation claims.

GENWORTH FINANCIAL, Richmond, Virginia

2000-2009

(Formerly General Electric - GE Financial Assurance)

Sr. Training & Development Specialist, Richmond, Virginia (2007 - 2009)

. Led the Phase 2 implementation, rollout and analysis of the Manager's

Scorecard for all leaders globally (approx. 500 leaders and 2,700 direct

reports) including the design and delivery of manager training and

communications.

. Managed the Leadership Mirror Online 360 process for all Genworth

associates globally

. Conducted Executive Assessments on Sr. Leaders to gather strengths and

development needs for career development and succession planning.

. Managed the delivery of the Advanced Leadership Course and Experienced

Managers Course through the Darden Executive Education program.

Conducted impact analysis to assess associate learning and benefit to

organization.

. Designed and delivered the New Manager Orientation training program that

educated managers on key HR policies, practices and talent management

resulting in improved employee satisfaction and reduced turnover.

HR Manager - Leadership Development Program, Richmond, Virginia (2004 -

2006)

. As a result of the IPO from General Electric, built the Leadership

Development Program model for Genworth that consolidated six functional

tracks under one umbrella to drive cohesiveness, streamline budget and

maintain consistent HR practices. Led the transition of training

delivered in the GE Leadership Programs curriculum to Genworth Financial.

. Managed and provided strategic direction for the Genworth Leadership

Development Program globally. Administered and oversaw all program

rotations, training curriculum and exam requirements. Total program

members: 64 annually. Budget: $8.9M.

. Led the design and build of the European Finance Leadership Program.

Conducted a needs analysis, developed program strategy, facilitated

program recruitment and selection.

. Drove annual HR processes i.e., salary /bonus planning, stock option

awards, compensation reviews, relocation, on-boarding, orientation,;

reward & recognition, benefit open enrollment, annual performance reviews

and functional organization reviews.

. Managed college recruitment for Leadership Programs and Internships.

Built solid relationships with colleges.

HR Client Manager, Richmond, Virginia (2002 - 2004)

. Provided Human Resources support to corporate Marketing, Product

Development and Legal. HR functions included employee relations, salary

and bonus planning; stock option awards, succession planning and talent

reviews.

. Managed and monitored disability and worker compensation claims for

business headquarter associates resulting in approximately $8,600 of cost

avoidance.

. Supported the Lynchburg, VA business HR team during an OFCCP audit with

successful resolution.

HR Coordinator, Richmond, Virginia (2000 - 2002)

. Supported 350 employees in the Headquarters division of GE Financial.

Drove bonus planning, salary planning and succession planning.

DOMINION VIRGINIA POWER

1984 - 2000

HR Generalist, Richmond, Virginia (1998 - 2000)

. Provided Human Resources support to approximately 1,200 exempt, non-

exempt and union employees within Virginia and North Carolina. Drove HR

programs, polices and procedures for the business unit.

EDUCATION

. Master of Arts in Education and Human Development, The George

Washington Univ., Washington, D.C.

. BA in Business Administration, Averett College, Danville, VA.

CERTIFICATIONS

. Professional in Human Resources (PHR)

. Six Sigma

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