Customer Service Technician
Resume:
Joe K. Ray
**** **** **. ***. **** Alexandria, VA 22314
*******@*****.***
CUSTOMER SERVICE PROFESSIONAL
More than 7 years’ successful experience in customer service and support
•
Profile
with recognized strengths in maintenance. Problem solving, trouble shooting,
staff support, and planning/implementing proactive procedures.
1. Working knowledge of Microsoft Excel, WordPerfect and Microsoft
Word.
2. Follow procedures for the use of chemical cleaners and power
equipment to prevent damage.
3. A team player, acknowledged as “Total Quality Customer Service
Professional.”
4. Assist develop S.O.P plan to inspect air con, heaters and coolers and
conduct repairs to damage or dysfunctional systems if needed.
5. Perform tasks such as locking doors after operating hours and checking
electrical appliances to ensure that hazards are not created.
Volunteer with AmeriCorps. To help make the world a better place for
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Synopsis of Achievements
Children, protect the Environment and assist low income communities with
outreach.
Volunteer with Habitat for Humanity. To help change the world by building
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homes for families in need.
1. Proactive planning as Assistant A/C Technician led to notable increase
in morale in department.
2. Assisted in drafting customer satisfaction survey, drastically reducing
potential problems and improving repeat business increasing profits.
Vornado Realty Trust, Springfield, VA 2009 2013
Employment
Maintenance Technician
1. Move heavy furniture/supplies manually or using
equipment such as Forklift or hand truck.
2. Fix furniture, walls, machines, equipment and fixtures.
1. Follow procedures for the use of chemical cleaners.
2. Notify managers concerning the need for major repairs
or additions to building operating systems.
3. Mix water, detergents and acids in containers to prepare
cleaning solutions according to safety specifications.
One Hour Heating & Air Conditioning, Houston, TX 2004
2009
Assistant A/C Technician
1. Assist with conducting maintenance and installing Air
con and heaters.
2. Assist with changing spare parts, repairing backage type
and Split type.
3. Conduct routine inspections properly encode the air con
& heaters.
3. Assist in drafting standard operating procedures led to
notable increase in morale in department.
4. Perform minor repairs such as troubleshooting
Mount Vernon High School, Alexandria, VA 1998 2002
Education
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