Manager Customer Service
Resume:
PETER D'AGOSTINO
Somers, NY *****
************@*****.***
Summary
Highly motivated finance professional with extensive
experience in leadership, planning and analysis, auditing
function as well as small business management. Keen focus on
business objectives, customer orientation and providing value
added partnership to the business to drive decisions.
.
Professional Experience
Kraft Foods Global, Inc. Tarrytown, New York, 10591
Finance Manager, Beverages
2007- Present
. Managed the financial planning & control of an 800mm
trade budget for the Beverage BU with gross revenue $4b
. Prepared and presented monthly, quarterly and annual
financial reviews to business leadership team that
assisted with strategic planning.
. Key interface with the coffee buyers managing the
purchases and payments to Green Coffee Office vendors
ensuring adherence to the contracts and purchase
agreements. Annual purchases of $500mm. Ensure
purchases are made in accordance with Green Coffee
Association rules and regulations. In addition,
reassumed responsibilities as Finance Manager-Gevalia
Coffee.
. Directed the accounting activities, ensuring compliance
with accounting standards, GAAP principles and internal
policies.
. Supervised financial close process. Managed accounts
payable, receivables, SOX activities, provided guidance
and leadership to accounting staff, continually monitor
internal processes, systems and workflow for
improvement. Streamlined the close process saving 70% in
time to complete.
Sr Financial Analyst (Promoted in 2005)
2002-2007
. Managed monthly financial closes for a $200mm division
including General Ledger input, accounts payable
processing, sales and accounts receivable transactions,
inventory with an approximate value of $15MM.
. Adhered to all aspects of accounting controls for Direct
to Consumer Gevalia and Tassimo Businesses.
. Performed balance sheet reporting actualized data to
assess performance against prior year and financial
objectives.
. Managed vendor partner relationship for the purchasing
of Premiums and Coffee.
. Instituted process improvements and efficiencies to
reduce time spent on monthly closes
Financial Analyst 2000-
2002
. Supported all aspects of accounts payable.
. Resolved Catalog Purchasing/Inventory issues with
Gevalia's purchasing agents and fulfillment warehouse
providers.
. Managed Inventory with respect to controlling and
recording inventory receipts and usage for Premiums,
Coffee and Tea between Order Management System and
General Ledger.
Proprietor
1987- 2000
. Owned and operated two full service restaurants with a
seating capacity of 200 persons and combined revenues in
excess $1MM. Managed a three shift staff of 25 at both
sites. Responsibilities included ensuring employee
retention, maintaining a high level of customer service,
creating budgets, managing inventory, quality control,
banking, vendor selection, food & beverage inspection and
handling. Managed cost control, productivity, profit &
loss and year-end reports which includes quarterly
reports and taxes.
Barclays Bank of New York,
1977 -1987
. Managed two branches with a staff of 20 with combined
assets of approximately $25MM. Maintained client
portfolios, developed new commercial business loans, and
provided funding and advisory services
. Managed performance of staff to deliver efficient,
customer valued and focused service.
. Supervised branch audits and departments as directed by
the audit manager, prepared written and oral reports
of audit results, conducted special investigations of
errors, irregularities and defalcations
. Supervised staff and rated their performance.
. Assisted the Operations Officer in the daily
responsibilities and supervised a staff of twelve
Tellers.
Technical Skills
. In-depth understanding of GAAP rules and regulations,
proficient in Excel, Access Database, SAP, Bex Web Report
Business Objects
Education
Mercy College
. Bachelor of Science - Business Management, GPA 3.75/4.0
. Graduated Summa Cum Laude with Department Honors[pic]
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