Human Resources Power Plant

Lillian Jarrous, PHR, MLHR

Current Address: ** ******* ***** ***** *****, West Virginia 25560

Relocation Address: 11720 Edgewater Drive Lakewood, Ohio 44107

Home: 304-***-**** Cell: 304-***-**** Email: ******@*****.***

CAREER HISTORY & ACCOMPLISHMENTS

American Electric Power Aug 2004 - Present

HR Consultant Oct 2007 -Present

Multi - unit, 24/7 human resources responsibility across three business

units: Generation, (coal fired power plants), Energy Delivery, and Customer

Service. Actively provide human resources expertise to clients and

recommend solutions to improve business unit performance. Key deliverables

and areas of focus include:

Business Unit Partner

. Provide counseling to management on employee development, training,

workforce planning, staffing, discipline, terminations, and corrective

actions.

. Created Structured Absence Monitoring to decrease absenteeism and

manage absences.

. Partner with clients around change management initiatives

. Ensure consistent application of policies/ procedures and compliance

with all laws/statues regulating the employment relationship.

. Actively participate and represent HR at Business Unit staff, safety &

union/management meetings.

. Coach leadership staff and employees on resolution of employee

relations issues to create a positive, ethical and effective work

culture.

. Write development plans for top performers containing learning

activities and competencies.

. Identify training opportunities and create training for delivery to

business unit clients. (See addendum for list of training topics)

. Provide facilitation skills to business units in support of their

goals.

. Hold employee meetings as requested to address specific concerns or

identify opportunities to improve items such as culture, trust,

efficiency, and safety.

. Manage performance evaluation process and assist leaders with creation

of goals and competencies

Employee Advocate/Labor Relations

. Active in grievance and arbitration hearings. Draft grievance

responses to the union.

. Counsel employees to improve or correct performance issues and

deficiencies.

. Lead investigations into employee issues/complaints and advise on

resolutions

. Actively involved in labor contract and wage negotiations, and

arbitrations

. Promote positive union relations by developing strong working

relationship with union stewards.

. Work with management to decide on level of discipline and draft

disciplinary, suspension, and termination letters

Recruiting/Staffing

. Recruit for both difficult to fill exempt roles and skilled non exempt

positions

. Administer pre-employment EEI tests, utilize applicant tracking

system, interview job applicants, and make hiring recommendations.

. Complete Affirmative Action Plans for assigned locations.

Recruiter I, Aug. 2004 - Oct. 2007, Columbus, Ohio

Staffed hundreds of positions to support billion dollar plant retrofit/new

build projects. Recruited for exempt positions in engineering,

construction, business services, project management, and legal. Developed

strong, strategic working relationships with all levels of management on

recruiting process, market analysis, and candidate placement. Advised

management on best practices, candidate selection, diversity, compensation,

and market trends. Developed strong negotiation skills with candidates with

niche skill sets. Identified new candidate sourcing opportunities to

increase diversity applicant pool.

Contract Recruiter, Honeywell Apr. 2004 - May 2004, Columbus, Ohio

Worked with all levels of the organization to perform staffing related

functions for multiple exempt and non-exempt positions. Managed and

processed internal and external candidates through Honeywell's online

applicant training and posting system.

Contract Recruiter, Victoria's Secret Sept. 2003 - Dec. 2003 Reynoldsburg,

Ohio

Managed full cycle selection process for two distribution centers during a

high volume production season. Performed testing and interviewing of

applicants to identify skill sets and placement options. Made all final

hiring decisions, administered new hire paperwork and conducted background

checks. Hired 250 employees for the distribution centers.

Human Resources Consultant, 2110, Blackwell Hotel, 2003 Columbus, Ohio

Created solutions for recruiting and retention issues. Specifically, the

following were developed : Competencies/Interview Questions, Coaching and

Counseling Process/Corrective Action Procedure, Rewards/Incentives,

Performance Review Process (behavioral review, job based review), and Exit

Interview Process

Human Resources Manager, (Student Position) Center for Entrepreneurship,

OSU

Jan. 2002 - July 2003, Columbus, Ohio

Created HR manual, that included recruitment and selection plan,

performance evaluation process, correction action procedure, rewards and

incentives, position descriptions, and career paths. Hired all internal

positions, calculated labor budget, and gave input on allocation of funds.

Created the Entrepreneurial Internship Program. Developed recruitment

network to gain top quality MBA students. Conducted initial interviews,

determined pay rates, and created applications. Developed process for

program funding and participating employer applications. Implementation of

first annual Entrepreneurial Internship Fair. Placed 40 interns through new

program.

Personnel & HR Intern, City of Cleveland, June 2001-Sept. 2001, Cleveland,

Ohio

Selected resumes for exempt and non-exempt positions. Developed a

recruitment network, prepared postings, and vacancy advertisements. Chose

recruiting sources to attract quality and diverse applicants. Established

an orientation program for New York graduate students who received

fellowships to work in Cleveland. Researched and wrote an employee safety

newsletter that was distributed to thousands of city workers.

Assistant Director, (Student Position) Campus Activities Board, Cleveland

State University Aug. 2000 - May 2001 Cleveland, Ohio

Recruited and retained a record number of volunteers student members.

Developed and administered monthly performance evaluations. Executed

special events planning, including recruiting talent, promotions, and

represented the university at conferences.

HR Intern, The Reserves Network May 2000 - Sept 2000 Fairview Park, Ohio

Rolled out a new benefits program. Conducted benefits orientation, and

answered employee questions. Processed medical, dental, COBRA, enrollment,

termination, and changes. Developed a tuition reimbursement policy and exit

interview process. Wrote job descriptions for non-exempt positions. Placed

job ads, chose resumes and scheduled interviews.

EDUCATION

Masters of Labor and Human Resources (2003)

The Ohio State University (Fisher College of Business), Columbus, Ohio

Bachelor of Business Administration (2001)

Cleveland State University, Cleveland, Ohio

Major: Management and Labor Relations

PHR Certification

Obtained January 31, 2011

ADDENDUM

TRAINING/FACILITATION PROVIDED TO BUSINESS UNIT CLIENTS

Family Medical Leave Act Compliance, Workplace Aggression, Generational

Differences, Performance Coaching, New Supervisor Orientation (Absence

Control, Discipline, Grievance Procedures) Harassment in the Workplace,

Conflict Resolution, S.W.O.T. Analysis (facilitator), New Leader Start Up

(facilitator), Recognition Team (facilitator), Help/Hinder Sessions

(facilitator), Team Building Activities, (facilitator), Compliments &

Concerns (Facilitator )

TRAINING SEMINARS/ WORKSHOPS

Direct Employers Seminar, Columbus Ohio, 2011

Negotiation Seminar, Columbus Ohio, 2011

SHRM WV State Conference, West Virginia, 2011

Affirmative Action Compliance Seminar, Columbus, Ohio 2011

Direct Employers Seminar

CEWD Ohio Energy Workforce Consortium

GRID Seminar November 2009, Columbus, OH

CEWD Annual Workforce Planning Conference, Oct. 2009 Indianapolis, IN

Evolutions & Revolutions in Training, Charleston WV May 2009

Motivational Business Seminar May 2009, Charleston, WV

NERC CIP Standard 004 - April 09, Charleston, WV

Family Medical Leave Act Oct 2008 & April 2009, Hurricane, WV

EEI Poss Mass/CAST Testing Certification Jan 2008

Workforce Planning June 2008, Beckley, WV

J.P. Morgan Retirement Planning Seminar Nov. 2008, Hurricane WV

Lopez Admin Testing Certification Nov. 08, Charleston, WV

Power Plant Fundamentals May 2007, Columbus, OH

Facilitation Workshop - (3 days) Aug. 2007, Grove City, OH

Workplace Aggression - Trained and task force member Nov. 2007, Beckley, WV

Generations: M.E.E.T. for Respect (Certified Trainer) Nov. 2007, Columbus,

OH

H.I.P.P.A. Dec. 2007, Hurricane WV

Employment Relations Seminars (Porter Wright, Morris & Arthur LLC) Fall 05,

06, Spring 07, Columbus, OH

Fair Employment Practices: Oct. 2004, Columbus, OH

EEI Test Administrator Training & Certification Dec. 2004, Columbus, OH

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