Customer Service Administrative Assistant

RAQUEL PETTIGREW

**** ** *** ***** ********* ** E

Wichita Falls, TX 76306

CELL: 940-***-****

OBJECTIVE: I am a person who has a passion about working in the healthcare

industry. I want to start working in a fast pace environment to help me

pursue my career in healthcare. I have excellent previous skills in

customer service and customer care.

HIGHLIGHTS OF QUALIFICATIONS

. Microsoft word

. PowerPoint

. Excel

EXPERIENCE:

Continental Credit, Wichita Falls, Texas

02/07/2012 Present

Assistant Manager

. Provide Customer Service

. Solicit for new or renewed customer business

. Receive loan payments and post to customer accounts

. Maintain cash drawer accuracy and security

. Prepare and handle office deposits and maintain checkbook accuracy

. Prepare and process loan applications

. Close approved loans

. Perform collection activities on delinquent accounts, by both written

and telephone communication, and also through customer house visits.

. Assist with the development and training of all new personnel.

. Help in maintaining compliance with company policies and procedures

. Maintain accurate filing and record-keeping system

. Prepare and assemble reports for remittance, and for branch record-

keeping

UNITED REGIONAL HEALTHCARE SYSTEM, Wichita Falls, Texas 08/ 20/2011-

01-07-2012

Hostess

. Highly skilled in greeting and interacting with patients/guests in a

pleasant manner.

. Able to give information to patients/guests accurately.

. Demonstrated ability to communicate with kitchen and workers to ensure

stable flow of dining

. Recognized serving methods, improved delivery time to patient/guests

satisfaction.

. Present menu and hot deals of the day.

. Provided exemplary customer service, taking care of patients/guests in

a timely manner.

RAQUEL PETTIGREW

Page 2

WICHITA FALLS FIRE DEPARTMENT, Wichita Falls, Texas

08/06/10-10/18/2010

Administrative Assistant

. Performed various data entry functions to include retrieval of

information from the computer database.

. Managed office records using complex office filing system.

. General clerical duties including photocopying, fax and mailing.

. Retrieve documents from filing system.

. Receive and direct visitors and clients.

. Answers screen and transfer inbound phone calls.

WICHITA FALLS WATER DEPARTMENT, Wichita Falls, Texas 09/08/2010-

10/08/ 2010

Customer Service Representative

. Maintain cash drawer accuracy

. Set up new customer accounts

. Receive cash/electronic payments

. Post amounts paid to customer accounts

. Locate and monitor overdue accounts, using computer and a variety of

automated systems.

. Possess strong math skills

. Utilized personal computer software and software applications. (MS

Office Suite 2007-2010)

SHEPPARD BASE EXCHANGE, Wichita Falls, Texas

08/ 08/2008- 12/12/2008

. Cashier-Customer Service

. Count money in cash drawers at the beginning of shifts to ensure that

amounts are correct and that there is adequate change.

. Greet customers entering establishments.

. Offer customers carry-out service at the completion of transactions.

. Interacting with the customers that come to the counter.

EDUCATION:

Hirsch High School- Diploma

University Of Phoenix- Online, Associate of Arts Healthcare

Management

Completion Date, June 2013

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate