Customer Service

Griselda Jimenez

**** ***** **. 832-***-****

Houston, Texas 77016 ********@*****.***

Objective: To obtain a challenging position where I can apply my experience, education and creativity with the opportunity to educate and grow within the company.

Education: 2001-2005 Chester W. Nimitz High School

Humble, Texas

Technical Skills:

Microsoft Word / CSG / Work Force / SAP / AS400

Excel / Rio3 Siebel / Analytics / DEV400 / SmarTerm

Fluent in Spanish

Experience: May 2012 – Present - Admiral Linen & Uniform Service

Houston, Texas

Duties:

Take Daily Customer orders for an Array of business (Bilingual)

Responsible for drivers daily log books making sure they are to spec

Filling invoices and keeping date organized and efficient

Assist with customer complaints, concerns, and cancelations in a professional manner

Assist Site Manager with daily work flow making sure our drivers are on time for daily delivery

Nov. 2011 – May 2012 - ACS – SunTrust /Adaptive Marketing – Temp

Houston, Texas

Duties:

Outbound calls to customers for sales credit cards

Customer service with cancelation of online subscriptions

Inbound calls assisting clients with online services

Aug. 2011 - Aug. 2011 - Vistar – Temp

Houston, Texas

Duties:

Input customer orders for the week

Assist with incoming calls

Filing invoices and packing list

Dec. 2008 - Mar. 2009 - Amegy Bank – Temp

Houston, Texas

Duties:

Responsible for managing department mail appropriately

Administrate property taxes efficiently

Process personal checks accordingly

Aug. 2004 - Feb. 2008 - DirecTech SW – Lead Tracker

Houston, Texas

Duties:

Handling customer complaints and concerns in a professional manner

Support customer service representatives with complex customer service issues

Assist the Site Manager in the day-to-day work flow of dispatch

References: Available upon request

Contact this candidate