Manager Customer Service

MONA JOOMA

*** ********** *******, ******, **, **084

678-***-**** *********@*****.***

Experience .

J.C. Penney Company, Inc.- Alabaster, AL

Salon Manager November 2010 – May 2011

• Supervise, mentor, and coach 20+ stylists about sales, goals, customer service, techniques

skills, etc.

• Provide organizational management to maximize salon efficiency (objective and subjective

measures)

• In charge of ensuring full customer satisfaction and building overall brand loyalty to customers

American Laser Centers - Birmingham, AL

Clinic Manager January 2009 -April 2010

• A company with 15 years of experience in medical Esthetician spa and salon

• Meeting monthly goals of $50,000 or more in sales, and continually building sales through

daily consultations

• Creating innovative marketing strategies, and establishing and promoting business in retail

market

• Handling customer issues and creating a channel for customers to address these issues

• Overlooking staff schedule, training and clients schedule while building a strong and

motivated team

• Ensuring daily business operations according to corporate regulations and medical protocols

• Certifications: IPL, Vela Shape, and Vela Smooth technician, laser hair removal and skin

tightening, and Fotofacial.

• Obtained a record promotion (4 months) from the Assistant Manager position

Entebello Apothecary & Spa - Buckhead, Georgia

Master Stylist, Esthetician, and Sales Associate February 2007 - August

2008

• Performed professional esthetics services, men’s grooming, facials and skin analysis,

microdermabrasions

• Provided makeup application, glycolic/acid peels, eye lash embellishment, and eye brow

tinting

• Featured on local news Channel 2 Action News for unique hair removal process (via threading)

Mona Creations - Atlanta GA January 1993 -February 2006

Founder, Owner, Fashion Designer

• Managed full service salon/spa and boutique, expanding over 10,000 sq ft.

• Personally designer fusion (Eastern and Western) clothing and accessories

• Provided spa services(facials, threading, waxing, massage, aromatherapy, chemical peels,

dermabrasion, etc.)

• Provided salon services (hairstyling, makeup, chemical services, thermal straightening, etc.)

• Oversaw technical/logistical set up for fashion shows, bridal events, and expos in multiple

cities including

Dallas, Houston, Orlando, Atlanta, New Jersey, New York

• Built a strong and motivated team to run a successful new business venture

Education

American Laser Centers - Birmingham, AL

Medical Laser & Vela Shape Technician Certified December 2009

Beauty College of Georgia - Doraville, GA

1500 clock hours in theory and clinical training

Diploma as Master Cosmetology Graduated

December1992

Sir Syed Women’s College - Rawalpindi, Pakistan

Masters degree in Arts and Business Management June 1986- August 1989

Nina’s School of Fashion and Cosmetology - Islamabad, Pakistan Graduated: April

1986

Marjan High School - Rawalpindi, Pakistan

High School Diploma obtained August1985

Skills/Credentials/Certifications

• Advanced medical laser and Vela Shape cellulite reduction technician

• M.A.C. beauty consultant

• Institute of DerMed, Institute of CosMedix, Chirally correct Medical Skin Care certified

• International Congress of Esthetic(Dallas, TX) and International Congress of Esthetic (Orlando, FL)

• Extensive knowledge about Dermologica Beauty products (among several hair and beauty

products)

• Fluent in Hindi/Urdu & English

• Efficient with multiple computer programs and skills (Microsoft Office, PowerPoint, and Publisher)

• Letter of recommendation from Alabama’s renowned Plastic Surgeon, Dr. Robert Oliver Jr.

• Letter of recommendation from American Laser Center’s Physician Assistant and teacher, Kimberly

Reeves.

-*- Several references available upon request -*-

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