Manager Customer Service

Tracey Jones

**** **** **** **. ******, Georgia 30011 * email – ***********.*@*****.*** 678-

***-****

Objective:

I am a dynamic results-oriented professional with salon service and management

experience. I am seeking an employment opportunity that would allow me to utilize my

skills and training, in an effort to bring support and growth to a company or organization.

I would like to expand upon my formal knowledge and bring a collaboration of skills

with the opportunity for future advancement.

Skills and Qualification:

Facility management

Expert Barbering

Precision cutting technician

contract negotiator

budget preparation

Sales and labor relations

public/media relations,

profit and loss specialist.

Great Clips (stylist/barber) 5590 Roswell Rd. Atlanta Georgia 30342

2011- 2012

Serviced a customer base of approximately 80% men. Duties: precision cutting,

barbering, hair cuts and shaving.

Smartsyles Hair Salon (Manager) 3250 Sardis Church Rd Buford, Georgia 2008-

to 2011

Oversee daily operations. Planning and structuring of educational programs.

Ensures all departments functions in full compliance with State board rules and

regulations. Regarding Staff, I participated in both interview process as well as

hiring. Delegated staff meetings, schedules classes in an effort to raise awareness

for our salon.

TD Styles Salon (manager) 3112 Bright Star Rd Douglasville

Georgia 2002-2005

Supervised a staff 8 hair stylist. Assist professional retail educators with

developmental hair color and men barbering classed. Also, became a certified

weave specialist by using the Crystal Jenkins method of hair weaving.

Responsible for out sourcing and development of my staff education and

motivation for complete customer service friendly environment. Regulated

financial policies and profit and loss programs

JCPenny’s Salon (cosmetologist) Dunwoody& Morrow Georgia 30231

1997 – 2002

Assist a very diverse customer base with hair services such as …colors, perms,

relaxers, haircuts, up-dos, hi-lites, styling and eye arch services. Assistant to

manager. Team leader, which allowed me to organize a series of role playing

scenarios for team building. Responsible for retail building. Assist in planning and

executing educational programs from DVD tutorials too live models.

JCPenny's Salon (cosmetologist) Matteson, Illinois 60646 1992 – 1997

Assist a very diverse customer base with hair services such as …colors, perms,

relaxers, haircuts, up-dos, hi-lites, styling and eye arch services. Assistant to

manager. Team leader which allowed me to organize a series of role playing

scenarios for team building.

Education:

Gwinnett Technical College 5150 Sugarloaf Pkwy Lawrenceville Georgia

2009-2012

Pivot Point Int. 15820 Rob Dr. Oak Forest,

Illinois 1991-1992

GSU 34 Gilmer rd Atlanta Georgia

2001-2003

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